Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XR - Clear
Average customer rating
4 out of 5
4
(371 Reviews)
Open Ratings Snapshot
Rating breakdown 371 reviews
5 Stars
225
4 Stars
38
3 Stars
43
2 Stars
28
1 Star
37
76%of customers recommend this product. 
(
265 out of 350
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XR - Clear
Customer Rating
2 out of 5
2
it works just ok
on June 4, 2021
Posted by: mike
Verified Purchase:Yes
The screen protector does not stick to the screen well and pulls up from two corners. I would not get this again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 7, 2021
Hi, Mike!

We're sorry to hear that your Alpha Glass didn't stay adhered to the screen of your phone! The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement screen protector. Feel free to call us at 1-855-688-7269, and we can get your claim started.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Lasted 2 days
on June 30, 2021
Posted by: Mary
Verified Purchase:Yes
My alpha glass cracked after 2 days. I haven’t dropped or knocked my phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, July 1, 2021
Hi, Mary!

We're sorry to hear about the damage to your Alpha Glass! We appreciate your feedback about your experience, and we'll be sure to pass your thoughts up the ladder to our design team. In the meantime, reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of with a replacement screen protector.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Same product purchased previously to replace same
on November 17, 2021
Posted by: 92BonhofferA787
Verified Purchase:Yes
I bought this product to replace the same product purchased when I bought my phone, after the glass cover cracked. Hope this product does better than previous, as the last product was seemingly not very durable and therefore a disappointment.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 19, 2021
Hi there!

We're sorry to hear about the damage to your previous Alpha Glass screen protector! We appreciate your feedback, and we'll be sure to let our design team know about your experience. Keep in mind, we do have a great warranty, so if you run into any issues with your current screen protector, we'd be more than happy to get it replaced. Simply call us at 1-855-688-7269 or file a claim through the link below.

Warranty Link: https://www.otterbox.com/en-us/warranty-claim

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Good quality
on November 18, 2021
Posted by: Chumdefille
Verified Purchase:Yes
I love this case high quality good color i recommand this product for the vert quality
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
on March 4, 2022
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Not sure what to expect.
on November 2, 2018
Posted by: MoparMike
Verified Purchase:Yes
This is my first screen protector like this one. It’s really to soon to tell if it is going to be a good fit for me. I’ve always had defended series but they are so bulky I’m trying something new on my Xr. A contoured screen protected would be a little better over all imo but I understand it may not be feasible or cost productive to produce. The jury is out.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 2, 2018
Hi MoparMike,

Sorry to hear that this Alpha Glass is having trouble fitting with the curves on your iPhone XR display! Our Otter tailors would love to help you find a perfect fit, so please feel welcome to give them a quick call at 1-855-688-7269. They'll get you back on the path to seamless screen security in no time!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Chipped very quickly
on November 9, 2018
Posted by: DCof NYC
Verified Purchase:Yes
The edges of the glass chipped and cracked within weeks of instalation.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 9, 2018
Hi DCof NYC,

We're so bummed to hear that this Alpha Glass didn't stand the test of time while protecting your iPhone XR! Let's get another security detail on that screen by setting you up with a warranty claim - just give our Otter safety team a call at 1-855-688-7269, and they'll send you a tough new replacement in no time at all!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Exactly what I wanted
on November 11, 2018
Posted by: Munki
Verified Purchase:Yes
Bought this for my new iPhone XR and it fits perfectly, I wanted something that would show off the Coral colour of my new phone as well as protect it, this ticks all the boxes.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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