Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XR - Clear
Average customer rating
4
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
225
4 Stars
38
3 Stars
43
2 Stars
28
1 Star
37
76%of customers recommend this product.
(
265 out of
350)
Customer Reviews for OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XR - Clear
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Joseph
Verified Purchase:Yes
I bought this a month ago, and I"m so happy that I did'
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: T We
Verified Purchase:Yes
I just feel better knowing there’s something protecting my screen.
It looks great, almost unnoticeable.
There was a tiny piece of microfiber cloth included with the things for installation but no instructions on when and how it was supposed to be used. I can’t help but wonder if that is how I managed to get one piece of dirt under my screen when I applied it. It’s not terrible, but I can see the speck and I would love to fix it but am afraid to remove the protector and try.
Otherwise I am very happy with it. My husband wants to get one too now, after seeing mine.
It looks great, almost unnoticeable.
There was a tiny piece of microfiber cloth included with the things for installation but no instructions on when and how it was supposed to be used. I can’t help but wonder if that is how I managed to get one piece of dirt under my screen when I applied it. It’s not terrible, but I can see the speck and I would love to fix it but am afraid to remove the protector and try.
Otherwise I am very happy with it. My husband wants to get one too now, after seeing mine.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Matt
Verified Purchase:Yes
I bought this a few weeks ago, used it for one week and it’s already torn. Shopping was super slow. Definitely not worth what I paid for it
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 7, 2019
Hey Matt,
We apologize that this Alpha Glass ended up having a tough week! That definitely does not sound like the extended durability that we envisioned for that screen protector, and our awesome Otters would love to hook you up with a warranty replacement. Just give them a call at 1-855-688-7269, and you'll be enjoying the benefits of pristine protection again before you know it!
Kindly,
OtterBox Customer Service Team
We apologize that this Alpha Glass ended up having a tough week! That definitely does not sound like the extended durability that we envisioned for that screen protector, and our awesome Otters would love to hook you up with a warranty replacement. Just give them a call at 1-855-688-7269, and you'll be enjoying the benefits of pristine protection again before you know it!
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Cazza24
Verified Purchase:Yes
I bought this about two weeks ago and it’s already got 3 cracks in it. Considering the amount of money I paid. I thought it would have been so much better.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 26, 2019
Hi Cazza24,
3 cracks, 2 weeks?! The math here just doesn't add up!
We're sorry to hear that this iPhone XR Alpha Glass is dealing with some stress fractures! That certainly does not sound like the epic experience that we expected from that product, so please feel welcome to call our awesome Otters at 1-855-688-7269. They'll get your protection back to peak levels by sending over a brand-new warranty replacement. You'll be enjoying stellar security again before you know it!
Best,
OtterBox Customer Service Team
3 cracks, 2 weeks?! The math here just doesn't add up!
We're sorry to hear that this iPhone XR Alpha Glass is dealing with some stress fractures! That certainly does not sound like the epic experience that we expected from that product, so please feel welcome to call our awesome Otters at 1-855-688-7269. They'll get your protection back to peak levels by sending over a brand-new warranty replacement. You'll be enjoying stellar security again before you know it!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Chrissy
Verified Purchase:Yes
I wanted to showcase my new yellow iPhone, and this clear case only makes it look better by allowing the sunny color to shine and adding glitter!!! Love it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Fatlazybeagle
Verified Purchase:Yes
Within 1 week this screen protector is already chipped on one edge just like the previous screen protector. There is nothing fancy or remarkable about this one. Also, it needs to come with a better guide for application.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 15, 2021
Hi there,
We're so sorry this Alpha Glass screen protector is cracked so soon. This screen protector wasn't actually designed to be indestructible as much as it was intended to absorb the brunt of shocks and impacts from drops and bumps.
As long as your iPhone survived unscathed, we'll call it a win and help you with a warranty screen protector. Please feel free to set on up here: bit.ly/warrantyotter
If you're having trouble with that form, please feel free to give us a call at (855) 688-7269 and we'd be happy to set that up for you.
Best,
OtterBox Customer Service Team
We're so sorry this Alpha Glass screen protector is cracked so soon. This screen protector wasn't actually designed to be indestructible as much as it was intended to absorb the brunt of shocks and impacts from drops and bumps.
As long as your iPhone survived unscathed, we'll call it a win and help you with a warranty screen protector. Please feel free to set on up here: bit.ly/warrantyotter
If you're having trouble with that form, please feel free to give us a call at (855) 688-7269 and we'd be happy to set that up for you.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bobby b
Verified Purchase:Yes
The glass was easy to install but has bubbled up after a week
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 23, 2021
Hey, Bobby!
We're sorry to hear that you had some trouble with bubbles on your Alpha Glass screen protector! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement. Please don't hesitate to reach out to us at 1-855-688-7269.
Best,
OtterBox Customer Service Team
We're sorry to hear that you had some trouble with bubbles on your Alpha Glass screen protector! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement. Please don't hesitate to reach out to us at 1-855-688-7269.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com