Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XR - Clear
Average customer rating
4
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
225
4 Stars
38
3 Stars
43
2 Stars
28
1 Star
37
76%of customers recommend this product.
(
265 out of
350)
Customer Reviews for OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XR - Clear
Posted by: Hillary T
Verified Purchase:Yes
I bought this product less than a month ago and the glass has already cracked. My phone is brand new so I’ve been very careful with it yet I noticed the glass has chipped along the side. I feel this chip takes away from the appearance of the phone and the product doesn’t appear to be durable at all.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 9, 2019
Hey Hillary,
We're sincerely sorry that Alpha Glass screen protector didn't go the distance this time around! We ensure you we put forth forth every effort to ensure this screen protector will provide some of the best, long lasting protection available to safeguard your investment.
The Alpha Glass was designed to absorb the brunt of any impact that would've compromised your iPhone otherwise. As long as your display survived all drops and scratches unscathed, we'll call it a win and skip straight to the part where we help you get a brand-new screen protector. Simply click on over to our online Support/Warranty page, and we'll get you back on track to stellar security!
bit.ly/warrantyotter
Cheers,
OtterBox Customer Service Team
We're sincerely sorry that Alpha Glass screen protector didn't go the distance this time around! We ensure you we put forth forth every effort to ensure this screen protector will provide some of the best, long lasting protection available to safeguard your investment.
The Alpha Glass was designed to absorb the brunt of any impact that would've compromised your iPhone otherwise. As long as your display survived all drops and scratches unscathed, we'll call it a win and skip straight to the part where we help you get a brand-new screen protector. Simply click on over to our online Support/Warranty page, and we'll get you back on track to stellar security!
bit.ly/warrantyotter
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: DWB81
Verified Purchase:Yes
Not happy. Never even put it on my phone. The screen protector had something on it. So I just threw it away. Lost money
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 28, 2019
Hi there.
We're sorry to hear about your frustration with your Alpha Glass. It's definitely odd to hear that your screen protector was already dirty when you received it. We have a stellar warranty, but we do require that you still actually have the product before we can send out a replacement. If you ever run into an issue with one of our products in the future, please hang on to the item so we can get the issue taken care of.
If you have any questions about our warranty, please drop us a line at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Alpha Glass. It's definitely odd to hear that your screen protector was already dirty when you received it. We have a stellar warranty, but we do require that you still actually have the product before we can send out a replacement. If you ever run into an issue with one of our products in the future, please hang on to the item so we can get the issue taken care of.
If you have any questions about our warranty, please drop us a line at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Poor quality
on June 11, 2021
Posted by: Am19
The warranty screen protector I received only lasted 1 week before I randomly noticed a crack in the screen protector. I did not drop the phone. Ridiculous.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 15, 2021
Hi there!
We're sorry to hear about your disappointment with your Alpha Glass! It's odd to hear that your screen protector cracked without being dropped. Thankfully, we're happy to get you taken care of with another warranty replacement. Give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Alpha Glass! It's odd to hear that your screen protector cracked without being dropped. Thankfully, we're happy to get you taken care of with another warranty replacement. Give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Wanda
Verified Purchase:Yes
Very protective as well as pretty. I bought an off brand that was terrible. I couldn’t charge without taking part of cover off. This one is great & has pop socket I had never used before. My grandchildren love it because they often have my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Alanwild1
Verified Purchase:Yes
The kit for installing it was super nifty. Great alignment. However it cracked later that same day. I have had my phone for 18mos and never had a screen issue and only bought this impulsively. Wish I hadn’t because it is weaker than the screen itself.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 29, 2021
Hi there,
We're so sorry this Alpha Glass screen protector didn't go the distance. We assure you this is anything but normal. If you're wiling to give this one more shot, we'd love to take things from the top with a warranty replacement below.
bit.ly/warrantyotter
Best,
OtterBox Customer Service Team
We're so sorry this Alpha Glass screen protector didn't go the distance. We assure you this is anything but normal. If you're wiling to give this one more shot, we'd love to take things from the top with a warranty replacement below.
bit.ly/warrantyotter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Carter
Verified Purchase:Yes
Easier than I expected to install, and resists finger prints well.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Baseball mom
Verified Purchase:Yes
I bought this 2 weeks ago for the new iPhone XR. Have only used it a week and the back is seriously scratched up. Normal use, pocket, purse, desk counters, nothing crazy. Seems good otherwise so far.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, November 6, 2018
Hey there Baseball mom,
Whoops - looks like this feedback was actually intended for the iPhone XR Pursuit series, instead of the Alpha Glass. Nonetheless, we apologize that you've witnessed some scratching on your case! This specific case is specifically engineered to protect the device itself from scratching, and is not necessarily considered infallible. While these cosmetic complications shouldn't impact your overall device security, if it is decreasing your general experience with the phone, we certainly understand why it might be disappointing. Please feel welcome to call our handy Otters at 1-855-688-7269, and they'll gladly fix things up with a warranty claim. You'll have a sleek new replacement in your hands in no time at all!
Sincerely,
OtterBox Customer Service Team
Whoops - looks like this feedback was actually intended for the iPhone XR Pursuit series, instead of the Alpha Glass. Nonetheless, we apologize that you've witnessed some scratching on your case! This specific case is specifically engineered to protect the device itself from scratching, and is not necessarily considered infallible. While these cosmetic complications shouldn't impact your overall device security, if it is decreasing your general experience with the phone, we certainly understand why it might be disappointing. Please feel welcome to call our handy Otters at 1-855-688-7269, and they'll gladly fix things up with a warranty claim. You'll have a sleek new replacement in your hands in no time at all!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Stewie99
Verified Purchase:Yes
I bought this since no case covering have built in screens and one slip and it landed funny on the counter top and cracks everywhere. Why can’t the make it stronger if they will not offer built in screens.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, July 29, 2020
Hi Stewie99,
Although we’re glad that your iPhone is unharmed, we’re sorry that this Alpha Glass Screen Protector didn’t quite survive the fall. Have no fear because our amazing warranty is here to save the day! Simply click on the link below, and we’ll have a new screen protector heading your way soon.
https://www.otterbox.com/en-us/warranty-claim
Sincerely,
OtterBox Customer Service Team
Although we’re glad that your iPhone is unharmed, we’re sorry that this Alpha Glass Screen Protector didn’t quite survive the fall. Have no fear because our amazing warranty is here to save the day! Simply click on the link below, and we’ll have a new screen protector heading your way soon.
https://www.otterbox.com/en-us/warranty-claim
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com