Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XR - Clear
Average customer rating
4
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
225
4 Stars
38
3 Stars
43
2 Stars
28
1 Star
37
76%of customers recommend this product.
(
265 out of
350)
Customer Reviews for OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XR - Clear
Posted by: gbpfan
Verified Purchase:Yes
the alpha glass screen does not stick correctly, one corner does not adhere to face of phone very well. Will eventually begin to collect dust.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 2, 2021
Sorry to hear about that one corner of the Alpha Glass not staying properly adhered to the display of your iPhone. A brand-new warranty replacement should smooth things right out, so feel free to set things in motion using the link below. Or you can give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: VANDRE21
Verified Purchase:Yes
I BOUGHT THIS FOR MY DAUGHTER'S PHONE. IT'S AN OK SCREEN PROTECTOR, SHE DIDN'T HAVE IT LONG AND SHE DROPPED HER PHONE AND THE SCREEN PROTECTOR CRACKED/BROKE.
Response from otterbox.comBy OtterBox, Customer Service Team, September 21, 2021
We're so sorry to hear your daughter's Alpha Glass suffered such damage during that spill, but not to worry—we are on the case!
Just ping our handy Otters at 1-855-688-7269 or by using the link below, and we'll be glad to help restore maximum touchscreen security with a brand-new warranty replacement screen protector!
https://www.otterbox.com/en-us/warranty-claim
Have an awesome day!
OtterBox Customer Service Team
Just ping our handy Otters at 1-855-688-7269 or by using the link below, and we'll be glad to help restore maximum touchscreen security with a brand-new warranty replacement screen protector!
https://www.otterbox.com/en-us/warranty-claim
Have an awesome day!
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Fannytaloola
Verified Purchase:Yes
This is actually my 3rd screen protector. And this one cracked in half after 2 days. Without the phone being dropped
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, October 21, 2021
Hi there!
We're sorry to hear about the damage to your Alpha Glass! We appreciate your feedback about your experience, and we'll be sure to pass your thoughts up the ladder to our design team. In the meantime, if your current product is damaged, reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of with a replacement screen protector.
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Alpha Glass! We appreciate your feedback about your experience, and we'll be sure to pass your thoughts up the ladder to our design team. In the meantime, if your current product is damaged, reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of with a replacement screen protector.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Happy Otter
Verified Purchase:Yes
I gave only 4 stars, as I have not dropped my phone yet to test it out. Lol.
However, Installation was a breeze! It practically installed itself, as I just lined it up and let it fall onto my screen. The adhesive did the rest with no bubbles!
Thank you Otterbox!
However, Installation was a breeze! It practically installed itself, as I just lined it up and let it fall onto my screen. The adhesive did the rest with no bubbles!
Thank you Otterbox!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: T M M
Verified Purchase:Yes
Really like the Alpha Glass screen protector! Has been working great and it was nice to get a deal on the phone case and protector combo.
Written by a customer while visiting otterbox.com
Posted by: Norm
Verified Purchase:Yes
With a hard shell case protecteur one must have the alpha glass screen protector. It prevented my screen from many breaks and scratches. Working in my garage on cars and things, many times it was dropped or banged. I eventually had to replace the glass protector and the screen was intact. I will always get this product for my phones.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Gary Z
Verified Purchase:Yes
Life time warranty and a quality product. Fantastic customer service and a great company in general. I have purchased many items for my i-phones for years and am very happy. I highly recommend Otterbox products.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
It Broke
on June 11, 2021
Posted by: Dana
Dropped my phone and the glass broke. End of story.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 15, 2021
Hi, Dana!
We're sorry to hear about the damage to your Alpha Glass! The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement screen protector. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Alpha Glass! The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement screen protector. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com