Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XR - Clear
Average customer rating
4
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
225
4 Stars
38
3 Stars
43
2 Stars
28
1 Star
37
76%of customers recommend this product.
(
265 out of
350)
Customer Reviews for OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XR - Clear
Posted by: AYRSHIRE GIRL
Verified Purchase:Yes
Bought to protect screen on new phone; instructions for installation very straightforward. Smoothing out bubbles took a little time but very happy overall.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Marty
Verified Purchase:Yes
The glass screen was already broken after 2 days, the phone was handled correctly and the screen was proper installed.
Response from otterbox.comBy OtterBox , Customer Service Team , June 11, 2020
Hi, Marty!
We're sorry to hear that your Alpha Glass cracked so quickly! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Feel free to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear that your Alpha Glass cracked so quickly! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Feel free to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Caz839
Verified Purchase:Yes
It’s a good screen protector. Whilst my phone hasn’t suffered any major falls or knocks just yet, the protector is still in place a couple of weeks later and was super easy to apply thanks to the cleaning kit to remove finger prints and dust and the guide which helps you to fit the protector to your phone in the right place. This was really helpful because the protector doesn’t completely cover the phone screen so it would have looked really odd if applied wonky. Would recommend!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Josh B
Verified Purchase:Yes
Bought the class with a simple commuter case about 2 weeks ago to protect my new iPhone 11. The glass works excellently! Thankfully haven’t dropped it at all yet but oil and fingerprints seems to just disappear off and keeps the screen looking clear. First time otterbox purchase and I definitely made the right choice!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: KimM
Verified Purchase:Yes
So far so good! I’ve only had it a couple of weeks but what I like so far is it’s not as bulky as the previous ones I’ve seen. Hopefully it’s still protective.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
It has a crack after only about a week after being
on August 24, 2020
Posted by: Harvey
Verified Purchase:Yes
Has a crack which covers about a third of my screen on my IPhone XR after being installed less than two weeks
Response from otterbox.comBy OtterBox , Customer Service Team, August 26, 2020
Hey, Harvey!
We're sorry to hear about the damage to your Alpha Glass! Did you know we have a great warranty? We'd be more than happy to get you taken care of with a replacement screen protector. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Alpha Glass! Did you know we have a great warranty? We'd be more than happy to get you taken care of with a replacement screen protector. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: sunshine
Verified Purchase:Yes
Bought my otter box for my XR iphone a month ago and am very happy I did, dropped my phone couple times now and no damaged thanks to my otter case. Definately recommend this product
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kurt
Verified Purchase:Yes
I bought this a month ago and it cracked from “east to west” within two weeks even though I never dropped the phone during that time.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 23, 2020
Hey, Kurt!
We're sorry to hear about the damage to your Alpha Glass! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Alpha Glass! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com