Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XR - Clear
Average customer rating
4
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
225
4 Stars
38
3 Stars
43
2 Stars
28
1 Star
37
76%of customers recommend this product.
(
265 out of
350)
Customer Reviews for OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XR - Clear
Posted by: Lyobr
Verified Purchase:Yes
Purchased one and the cloth that came with left dust on the screen so the glass got dirty and had to buy another one. Second one the same thing happened so I used the dust sticker and that left dirt on the screen that the glass didn’t sit right.. love the cases but not a big fan of the screen protectors
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 18, 2019
Hi there!
We're sorry to hear about your frustration while installing your Alpha Glass! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement along with some troubleshooting tips for installation. Drop us a line at 1-855-688-7269, and we can get that claim started for you!
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration while installing your Alpha Glass! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement along with some troubleshooting tips for installation. Drop us a line at 1-855-688-7269, and we can get that claim started for you!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Roger
Verified Purchase:Yes
This was my 3rd purchase of this item and even after what appeared to be a perfect installation (no bubbles), in about 1 week a bubble started to appear on the left side of the camera slot (both times)!! On the first install, a bubble also started on the right side as well. Thinking it was maybe something I did, I purchase another package of the same screen protector and again the install was perfect and within a week a bubble started on the right hand side of the slot and is currently growing day by day!! Not happy!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 27, 2019
Hi, Roger!
We're sorry to hear about your frustration with your Alpha Glass! It's odd to hear that none of your screen protectors have been adhering properly. The good news is, we have a great warranty, so we're more than happy to get you a replacement and some troubleshooting tips for installation. Give us a ring at 1-855-688-7269, and we can get that set up for you.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Alpha Glass! It's odd to hear that none of your screen protectors have been adhering properly. The good news is, we have a great warranty, so we're more than happy to get you a replacement and some troubleshooting tips for installation. Give us a ring at 1-855-688-7269, and we can get that set up for you.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Otter589
Verified Purchase:Yes
I bought this a week ago and it seemed of high quality however it had a spot on it possibly from its packing that I tried to remove with the cloth that came with it, causing more dust and stuff to attach. This left a blotch of dust that sticks out. Otherwise a quality product, could be a bit cheaper though.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: caroloc
Verified Purchase:Yes
I only have it a few days and I have scratch already across the screen. I’ve been very careful and I haven’t dropped it. Very disappointing.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 6, 2020
Hi there!
We're sorry to hear that your Alpha Glass is already scratched! We appreciate your feedback, and we'll be sure to let our design team know about this. In the meantime, give us a ring at 1-855-688-7269, and we'd be more than happy to look into your warranty options.
Best,
OtterBox Customer Service Team
We're sorry to hear that your Alpha Glass is already scratched! We appreciate your feedback, and we'll be sure to let our design team know about this. In the meantime, give us a ring at 1-855-688-7269, and we'd be more than happy to look into your warranty options.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mary
Verified Purchase:Yes
This is the second one I have bought for my iPhone 11 since October. Despite following all instructions, there is still some of it not sticking at the top and this was the reason I decided to but a second not as the first one did the same but I thought that it was my fault, that perhaps I had put it on wrong. Very expensive for it not to be right. I could have bought different brand for 10 euro in my local phone shop.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, January 6, 2020
Hi, Mary!
We're sorry to hear about your frustration with your Alpha Glass! We actually have a great warranty, so we're more than happy to get you a replacement screen protector. Reach out to our CS team in your region here: https://www.otterbox.co.uk/en-gb/warranty-claim
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Alpha Glass! We actually have a great warranty, so we're more than happy to get you a replacement screen protector. Reach out to our CS team in your region here: https://www.otterbox.co.uk/en-gb/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Louis
Verified Purchase:Yes
I bought the screen protector together with the defender case. The case seems great quality as I expected having used an otterbox on my last Iphone. However the screen protector is disappointing, it’s been on for 10 days (Age of the phone)the phone has not been dropped or sat on, yet the screen protector has phone length cracks originating from the side. I don’t think this screen is compatible with the defender case as I’m sure the damage is from pressure of my fingers putting it in or removing it from the defender belt clip attachment.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 12, 2020
Hi Louis,
Yikes! It's only been 10 days? That isn't something we want to hear about the Alpha Glass. The screen protector is fully compatible with all of our cases. Go ahead and give our Otters a ring at 1-855-688-7269 and we'll set you up with a new one that is sure to last!
Sincerely,
OtterBox Customer Service Team
Yikes! It's only been 10 days? That isn't something we want to hear about the Alpha Glass. The screen protector is fully compatible with all of our cases. Go ahead and give our Otters a ring at 1-855-688-7269 and we'll set you up with a new one that is sure to last!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Gaz180
Verified Purchase:Yes
Product arrived in good time (during Covid-19 crisis) and comes with a few items (i.e. a tool, cleaner, wipe etc.). /it is hard to get the screen protector bubble free.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 31, 2020
Hi there!
We're sorry to hear about your frustrations with your Alpha Glass installation! It's odd to hear that you're having troubles with bubbles underneath your screen. The good news is, we have a great warranty, so we're more than happy to get you taken care of. Feel free to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustrations with your Alpha Glass installation! It's odd to hear that you're having troubles with bubbles underneath your screen. The good news is, we have a great warranty, so we're more than happy to get you taken care of. Feel free to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Slb14
Verified Purchase:Yes
This arrived a week ago for my iPhone 11 and I am really impressed with it. When I was waiting for it to arrive I wasn’t convinced it was worth the money but now it’s here I’m really happy that I got it. It was incredibly easy to install with a tool that helps you set it up properly. It is really sturdy and the best option I have seen for protecting a phone screen. It’s definitely worth the investment for a pricey phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com