Customer reviews from otterbox.com
OtterBox - Strada Case for Apple iPhone XR - Espresso
Average customer rating
4.5
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
38
4 Stars
6
3 Stars
4
2 Stars
2
1 Star
2
88%of customers recommend this product.
(
46 out of
52)
Customer Reviews for OtterBox - Strada Case for Apple iPhone XR - Espresso
Customer Rating
1
It seems to be blocking the speaker on my phone
on December 31, 2018
Posted by: Michael
Verified Purchase:Yes
Really disappointed with this product. I’ve been buying otter boxes for years for all my phones but my new phone iPhone XR seems to be worse with the otter box and people complain about not being able to hear me when talking.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 3, 2019
Hi Michael,
We hear you loud and clear - and we want others to as well! We always recommend taking phone calls in the Strada with the folio cover closed over the screen. Not only does this provide extra screen protection, it aligns all audio channels and helps boost sound quality. If you continue to experience issues, please feel welcome to call our Otter experts at 1-855-688-7269, and they'll be delighted to provide further assistance!
Sincerely,
OtterBox Customer Service Team
We hear you loud and clear - and we want others to as well! We always recommend taking phone calls in the Strada with the folio cover closed over the screen. Not only does this provide extra screen protection, it aligns all audio channels and helps boost sound quality. If you continue to experience issues, please feel welcome to call our Otter experts at 1-855-688-7269, and they'll be delighted to provide further assistance!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Paul
Verified Purchase:Yes
It’s only a week old, so far very happy with case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Case muffles your voice so nobody can hear you
on February 22, 2019
Posted by: B222222
Verified Purchase:Yes
I used this for about 2 weeks, and finally just threw it out. When it's on the phone, nobody can hear what you are saying.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 25, 2019
Hey there B222222,
We're so sorry to hear that this Strada series was experiencing audio issues, and that you felt getting rid of the item was your best move! Had you contacted us, our friendly representatives would have been more than happy to clear things up with some troubleshooting tips. As it is, we truly hope that this experience does not turn you away from OtterBox for good, and if you have any future questions or comments, please feel welcome to reach out to us at 1-855-688-7269. We'll always do what we can to help out!
Best,
OtterBox Customer Service Team
We're so sorry to hear that this Strada series was experiencing audio issues, and that you felt getting rid of the item was your best move! Had you contacted us, our friendly representatives would have been more than happy to clear things up with some troubleshooting tips. As it is, we truly hope that this experience does not turn you away from OtterBox for good, and if you have any future questions or comments, please feel welcome to reach out to us at 1-855-688-7269. We'll always do what we can to help out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Derlin
Verified Purchase:Yes
Purchase brown leather instead of black I had last time which didn’t mark at all. The brown leather shows every little mark.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 15, 2019
Hey Derlin,
We're so sorry to see that this iPhone XR Strada series isn't entirely matching the expectations set by your previous case! Occasionally, our lighter designs can pick up different elements, depending on what they're exposed to on a daily basis. The good news is that our stylish Otters are always standing by, ready to save the day with a quick warranty claim makeover! Feel free to give them a ring at 1-855-688-7269, and they'll be more than happy to send over a resilient new replacement case!
Best,
OtterBox Customer Service Team
We're so sorry to see that this iPhone XR Strada series isn't entirely matching the expectations set by your previous case! Occasionally, our lighter designs can pick up different elements, depending on what they're exposed to on a daily basis. The good news is that our stylish Otters are always standing by, ready to save the day with a quick warranty claim makeover! Feel free to give them a ring at 1-855-688-7269, and they'll be more than happy to send over a resilient new replacement case!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Cactus Flower
Verified Purchase:Yes
Fantastic buy. Really happy and my phone is so safe
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Coco13
Verified Purchase:Yes
Very happy Custoner second cover I bought would highly recommend your covers to all my family & friends
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Wellred
Verified Purchase:Yes
I had the same Otterbox Strada Folio case on my iPhone 6s for all the years I owned it, and now that I’ve finally upgraded and removed my iPhone 6 from my Otterbox Strada Folio case...it’s still in as perfect condition as when I bought it. Looking forward to the same results with my new phone! Just buy a screen protector as well.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JimH
Verified Purchase:Yes
This is my second Otterbox Strada. I upgraded to IPhone Xr and needed to change cases. It is too expensive but the best on the market; lightweight, slim, and when open you can reach all the buttons with one hand. This is not the case with other folios.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com