Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10+ - Black
Average customer rating
4.3
(263 Reviews)
Rating breakdown 263 reviews
5 Stars
186
4 Stars
29
3 Stars
19
2 Stars
8
1 Star
21
87%of customers recommend this product.
(
204 out of
235)
Customer Reviews for OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10+ - Black
Customer Rating
5
Love the defender series.
on January 17, 2020
Posted by: BillyBobBonanza
I love the defender series. I put one on every phone I have ever owned. I have neve broke or cracked a screen while using these.
My only complaint is this new version doesn't have the screen protector built in. It have to be bought separately now.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jimjamison
Verified Purchase:Yes
I've had my otter box a few weeks now. The case is good and easy to install but the lack of a screen protector really means it's not protecting the most sensitive part of my phone. The extra screen protector offered was ridiculously expensive.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 29, 2020
Hi, Jim!
We're sorry to hear about any disappointment with your Defender Series case! After exhaustive design testing our engineers determined that the best way to interact with the display of this device was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as its predecessors did. Your case is also backed by our stellar warranty, so it anything should happen to that OtterBox, we're more than happy to get it replaced. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about any disappointment with your Defender Series case! After exhaustive design testing our engineers determined that the best way to interact with the display of this device was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as its predecessors did. Your case is also backed by our stellar warranty, so it anything should happen to that OtterBox, we're more than happy to get it replaced. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Joe001
Verified Purchase:Yes
The case does not fit the S10 properly, the S10 phone moves within the case and the buttons on the outside of the case do not allign with the phone
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 11, 2020
Hi, Joe!
We're sorry to hear that your Defender Series case isn't fitting properly! That's certainly unusual. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so we'd be more than happy to get you helped out with a replacement case. Don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that your Defender Series case isn't fitting properly! That's certainly unusual. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so we'd be more than happy to get you helped out with a replacement case. Don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Chippy
Verified Purchase:Yes
Same old otterbox, but it fits a new phone. I know I can trust otterbox, so I trust it to protect my beautiful new S10. Between military, police work, and my side jobs, this phone case gets beat around, and all my otterbox's have held up to the challenge. I expect the same from this one.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Steveski
Verified Purchase:Yes
I bought this to go with my new S10+ I love it and always have used Otterbox products
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mom of 3
Verified Purchase:Yes
Love these cases. My children and I never break our phones as long as it's in an Otterbox!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: mamabear6
Verified Purchase:Yes
I bought this case and I love it! The color is great and it's super durable. I have young children that love to grab my phone and throw it and there is no damage to the phone. Highly recommend this product.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: froggirl
Verified Purchase:Yes
very happy with my purchase just wish that the cover was water proof too
I would recommend this to a friend!
Written by a customer while visiting otterbox.com