Customer reviews from Samsung US
Samsung - SmartThings AC1300 Dual-Band Mesh Wi-Fi Router - White
Average customer rating
4
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
49
4 Stars
21
3 Stars
12
2 Stars
4
1 Star
11
63%of customers recommend this product.
(
22 out of
35)
Customer Reviews for Samsung - SmartThings AC1300 Dual-Band Mesh Wi-Fi Router - White
Customer Rating
4
Samsung Connect Home
on August 29, 2017
Posted by: DrVaro
[This review was collected as part of a promotion.] First off the devices are a great size. Easy on the eye if you want them out and easy to hide if you don't.
Install went very smoothly using Samsung Galaxy S7.
Once up and running, definitely found better connectivity throughout the house.
We have a 2 story with a basement and tried putting one in each floor. Current router is in the living room, so installed the main there. Then one of the satellite devices on the master bedroom and one in the basement. Noticed the biggest difference in responsiveness in the bedroom. Browsing and playing games were much better.
Biggest complaint is the lack of ports. I have an Xbox one and smart tv in the living room and while we were able to keep those connected, they weren't technically on the same network as our mobile devices. Therefore, when my phone was connected to the mesh, I couldn't control the tv/Xbox. Perhaps an Ethernet switch would work, but don't currently have one to test. Having 3 available ports on the main device would have been better, even if size would have had to increase. Overall, good product for those dealing with large homes and simple network connectivity.
Install went very smoothly using Samsung Galaxy S7.
Once up and running, definitely found better connectivity throughout the house.
We have a 2 story with a basement and tried putting one in each floor. Current router is in the living room, so installed the main there. Then one of the satellite devices on the master bedroom and one in the basement. Noticed the biggest difference in responsiveness in the bedroom. Browsing and playing games were much better.
Biggest complaint is the lack of ports. I have an Xbox one and smart tv in the living room and while we were able to keep those connected, they weren't technically on the same network as our mobile devices. Therefore, when my phone was connected to the mesh, I couldn't control the tv/Xbox. Perhaps an Ethernet switch would work, but don't currently have one to test. Having 3 available ports on the main device would have been better, even if size would have had to increase. Overall, good product for those dealing with large homes and simple network connectivity.
Written by a customer while visiting The Insiders
Customer Rating
4
Better Range
on August 29, 2017
Posted by: pierho
[This review was collected as part of a promotion.] The box arrived and was well packaged. There are 3 individual boxes, 2 marked U and one marked L. The L is the one with the ethernet cable, and it just happened to be the one I opened first. Setup was fairly easy, connected the first, used the App and then connected the other 2. It's given me much better range than I had, which is the main reason I bought them. I was hoping to be able to use my device outside, and it's working well. I've had over 10 devices hooked up to my router before, and would have problems, now, I can hook up those devices without some being kicked off. So far so good.
I like the design, they're small, and very unobtrusive. I've hidden two so they are out of site. There is an LED, but it's not too bright, so it's not overwhelming.
I like the design, they're small, and very unobtrusive. I've hidden two so they are out of site. There is an LED, but it's not too bright, so it's not overwhelming.
Written by a customer while visiting The Insiders
Customer Rating
4
So Much WiFi!
on September 13, 2017
Posted by: mwebber17
from Corry
[This review was collected as part of a promotion.] From unboxing to set-up the Samsung Connect Home 3pack was a breeze! With strategic placement I now have WiFi not only throughout my home but in my back yard as well! As I began to explore the Connect Home I also realized it can not just fix my WiFi issues but also some wired ones! In my bedroom, far from a wired connection, I have a bluray player that needs an Ethernet connection to get all the features. Samsung Connect Home to the rescue!! I simply set one up in my room and plugged the the Ethernet cable straight from the player to the Connect Home! With the Samsung Connect Home App on my phone I can also control all of my smart home devices! I still have a lot to explore in the Samsung Connect Home App. but I am sure I am in for all kinds of neat surprises!
Written by a customer while visiting The Insiders
Customer Rating
4
Amazing Wi-Fi solution for large multi level home
on September 13, 2017
Posted by: Jhaskin84
from Portland
[This review was collected as part of a promotion.] One Wifi Hub just isn’t enough anymore. The Samsung Connect Home 3 pack is a (fairly) simple to set up Wi-Fi system that casts a virtual net of fluid Wi-Fi signal across your whole home.
If using a Samsung mobile device, setup is quite easy. The app walks you through it step by step. The "fairly simple" comes in when adding the hubs. There are no specific instructions on how to place these nor how to get the app the recognize them. With a bit of knowhow, I knew well enough to place the main wired hub central in the house and then the additional hubs at opposite ends/levels of the house. When pairing though you have to be within a certain proximity of the hub for it to recognize it. Once I figure this out it was a breeze.
These seem to work much like cell towers would. Download speeds are higher than that of my previous top rated router while at the far ends of the house, however, when nearest to the main hub download speeds are higher on my previous router. A fair trade to have more consistent signal throughout the home.
Additionally the hub also creates an available wired LAN port to plug those devices in requiring such. If your home happens to be wired, all three hubs are equipped with a WAN(in) and LAN(out) connection.
The device itself is sleek and not intrusive unlike many routers, making this easy to place. The plug size itself could have been smaller though as it is impossible to place behind any piece of furniture.
All in all the system serves it purpose quite well. Only real complaint is the lack of set up instructions. Others may not have fared as well as I did. Highly recommend otherwise
If using a Samsung mobile device, setup is quite easy. The app walks you through it step by step. The "fairly simple" comes in when adding the hubs. There are no specific instructions on how to place these nor how to get the app the recognize them. With a bit of knowhow, I knew well enough to place the main wired hub central in the house and then the additional hubs at opposite ends/levels of the house. When pairing though you have to be within a certain proximity of the hub for it to recognize it. Once I figure this out it was a breeze.
These seem to work much like cell towers would. Download speeds are higher than that of my previous top rated router while at the far ends of the house, however, when nearest to the main hub download speeds are higher on my previous router. A fair trade to have more consistent signal throughout the home.
Additionally the hub also creates an available wired LAN port to plug those devices in requiring such. If your home happens to be wired, all three hubs are equipped with a WAN(in) and LAN(out) connection.
The device itself is sleek and not intrusive unlike many routers, making this easy to place. The plug size itself could have been smaller though as it is impossible to place behind any piece of furniture.
All in all the system serves it purpose quite well. Only real complaint is the lack of set up instructions. Others may not have fared as well as I did. Highly recommend otherwise
Written by a customer while visiting The Insiders
Customer Rating
4
Solved Wifi Issues in my house
on September 13, 2017
Posted by: joediv9225
from Laurel Hollow
[This review was collected as part of a promotion.] Previously before having this product I would always have issues of wifi strength in my house. After setting up the Connect Home I have not had any issues. I have set up all TVs and steaming devices (Roku and playstation) to the Connect and left phones on the regular router. It has worked great! One room would always cause issues of shows/movies having to buffer when watching and now with the Connect the issue hasnt happened at all. It has worked so well that my brother is getting it for his house now.
Written by a customer while visiting The Insiders
Customer Rating
3
Not the Tool For Me
on September 13, 2017
Posted by: Lacasper27
[This review was collected as part of a promotion.] I wanted the Samsung Connect Home 3 pack to help with my horrible wifi coverage in my home. I have tried everything, moving the wifi, changing to a newer modem/router, having the internet company come out multiple times, and purchased an extender all with no luck of having strong wifi from one end of my home to the other. I placed one of the Samsung connect next to my modem, one in my den, and one down the hall in a bedroom. My wifi actually got worse once these were connected and my children could not connect to the internet using wifi at all. I was able to but sometimes it was so slow that I would turn on my LTE just to get a webpage to load.
This product would be great for a smart home but the only other Samsung item I have is a fridge and I don't need to communicate with that! If I had smart light bulbs and a Samsung TV this would be a better fit for me.
This product would be great for a smart home but the only other Samsung item I have is a fridge and I don't need to communicate with that! If I had smart light bulbs and a Samsung TV this would be a better fit for me.
Written by a customer while visiting The Insiders
Customer Rating
4
Range and speed improvement
on September 13, 2017
Posted by: jackbeau
[This review was collected as part of a promotion.] Set up went fairly well, I did have some problems like others have had with the initial down load stopping at 37% but on the third attempt Bingo it went to 100%. Once set up I added two more hubs, one center of the house and one outside in my porch area. I have noticed that when sitting outside by the pool I don't get the refreshing that I would often get before which is great and I also notice that my speed and connection is much better also. I have not yet added other devices but will in the near future. Verdict: if you are net receiving a good signal in certain area's of your house or you have slow speed and refreshes a lot then this is a good product for you.
Written by a customer while visiting The Insiders
Customer Rating
4
Home Connect Love
on September 13, 2017
Posted by: mkboer
[This review was collected as part of a promotion.] I am a huge fan of Samsung products and more than excited to try out the Connect due to the Mesh Net as well as Smart Things integration. We have a fairly large house/property as well as an ever-growing number of home automation products.
Things I love include the streamlined design of the products and the ability to seamlessly connect Wi-Fi through my house and outside areas. Unbelievably, the 3 hubs actually provide Wi-Fi to the entire acre in front of our house—just wow!!
Set-up for a basic Wi-Fi system was easy and took only minutes to practically set itself up. For us, it was a bit more involved hooking up our wired with wireless LAN. There is only 1 LAN out port per Connect so had to connect our switches to port to make work. Additionally, didn't have the option to run the sub devices with LAN, only wireless. For a Wi-Fi only system, this would be a dream come true, but product doesn't seem to consider other user models.
Smart Things appears to not be fully up and running reliably. In addition, devices such as our Philips Hue Bridge requires a LAN connection to operate and because of the limited network management options, we had to work around using a LAN port on our modem to actually get our Hue products to function.
In general, if Samsung updates the product to use LAN in and Smart Things on all of the hubs, not just the central device and adds additional network management control, this would be the product to beat. Fingers cross for next release as this is almost, but not quite, the product I’ve always wanted…
Written by a customer while visiting The Insiders