Customer reviews from Samsung US
Samsung - SmartThings AC1300 Dual-Band Mesh Wi-Fi Router - White
Average customer rating
4
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
49
4 Stars
21
3 Stars
12
2 Stars
4
1 Star
11
63%of customers recommend this product.
(
22 out of
35)
Customer Reviews for Samsung - SmartThings AC1300 Dual-Band Mesh Wi-Fi Router - White
Customer Rating
2
The SmartThings Hub prevents it from 1 star
on August 17, 2019
Posted by: pubi1
from Miami, FL
As a hub, I can't complain with it. The big issue is that the plugs are poorly labeled in the app. All the plugs connect without much issue once you figure out which is which.
Now as for Wi-Fi....oh boy is it horrible. Signal strength is mediocre. Can go past 2 walls and already there is barely anything left. A single unit can BARELY cover a 600 sq.ft. apartment. Now the major culprit i found is Plume. That service is horrendous. The AI must have barely passed pre-k. There is 0 customization. Pretty much every other dual signal router can let you limit to which band to use, 2.4 or 5 GHz. Here? It will flip flop you on a whim and screw you over. If you have it set to bridge mode, as I do since I have a gigabit network switch, your options are further limited to basically seeing what is connected. I am upstairs in new apartment and my computer one second says 4 bar strength with over 100 MBps connection, next it says 2 with 3 bar strength. Samsung really needs to get rid of Plume. It hinders what could be a super competitor in the Wi-Fi/hub space. Even the most basic of consumer routers have some amount of granular control. As is, I would only recommend this item if you are on a budget and want the router and hub combo. Once I am settled out of school and in a house, I will disable the Wi-Fi aspect of this thing and use it only as a SmartThings hub which is what it does best.
Pros: Lightweight, Durable
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
3
Response from Samsung USBy Samsung, Samsung Brand Ambassador, August 20, 2019
Thank you for your feedback on the SmartThings Wi-Fi Mesh Router! We are sorry to hear that the SmartThings Wi-Fi is not meeting your expectations. Please reach out to our dedicated SmartThings team at 1-866-813-2404 or support@smartthings.com so we can gather more information and assist with troubleshooting. We look forward to hearing from you! ~Samsung Brand Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
A Mesh Network System for Better Wi-Fi Signal
on November 1, 2017
Posted by: ch1potle
from Las Vegas
[This review was collected as part of a promotion.] Our lot is home to 2 houses - one large 3 bedroom, 3 bath home that's about 2300 square feet, and a 1 bedroom, 1 bath casita. The 2 are about 20 feet apart at their closest and this has presented some problems with network connectivity. We use cable broadband 100Mb/s service and we are frequent streamers with Netflix, Prime, KODI, and On-Demand used daily. Our existing router, being located about dead center of our homes, still would only give 3-4 bars of signal to roughly half of our devices.
We decided to invest in Samsung's Connect Home System which comes with 3 hubs. I connected the main one via Cat 6 cable to our ASUS router and located it as high in the room as possible. I installed the second hub inside the casita and then the third hub installed in a bedroom of the large house, farthest from the room where our service is located. Installation of this system involved downloading an app to my smartphone, which detected each hub as I installed them. This process was very easy and required no networking skill. Start to finish it took me about 20 minutes to install all 3 hubs. I tested the system at many different spots in both houses, using multiple devices at each spot. The signal was maxed at 5 bars no matter the device or location, including our front and back yards. We have been using this system now for about 3 weeks and it has functioned flawlessly for us, even when relatives visited.
I am quite pleased with the System and it works very well for us, needing no maintenance or attention. I feel that the price of the system is worth having max signal across our lot and a network that needs no maintenance.
Written by a customer while visiting The Insiders
Customer Rating
5
Total Home Coverage
on May 9, 2019
Posted by: Fujixess1998
from Delaware
Expertise:Intermediate
This item was purchased a couple of days ago with the intent to provide wifi coverage in areas with spotty performance or dead zones. Once set up, no devices were dropped and picked up the signal without any issues. It was used to hook up streaming devices. It was so easy to hookup. Why did I wait this long? Highly recommended.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Finally Peace of Mind
on January 20, 2019
Posted by: Jorjas
from Carmel Indianapolis
Expertise:Beginner
[This review was collected as part of a promotion.] We had a long stay away from home due to family illness. I was so nervous as this would be the first time leaving my absentminded professor home alone. But this 3 pack ran my house like a well oil machine. I had easy access to all my lights, thermostat, door locks, even security camera. Best Peace of Mind
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to set up
on December 10, 2018
Posted by: Cduke
from San Antonio Tx
[This review was collected as part of a promotion.] Samsung smartthings 3 pack is very easy to setup. I have one upstairs in my bedroom one in my living room and one in my kitchen. My wifi works a lot smoother now with a lot less lagging. I actuallly get signal in my garage and on my back porch.
Pros: Realistic color, Lightweight, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Plume is horrible. Keeps cutting out during prime
on November 22, 2018
Posted by: Stewartharm
from Seattle ish
Expertise:Expert
Really, Plume is the worst. My hub doesnt switch bad quality connections, and when it does switch, the delay is huge. I can't walk around my home on the phone without huge drop times.
Also, my system just drops for whatever plume is doing. Even during major hours.
This is the only system that can scale. But it has a lot of growing up to do
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Absolute GARBAGE
on March 18, 2020
Posted by: Nates22
from Oregon
Expertise:Intermediate
My wifi literally disconnects 2-3times a day! Ever since getting this. Absolutely hate these biggest waste of money ever! DO NOT BUY. Save your self the headache!
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung, Samsung Brand Ambassador, March 19, 2020
We apologize for the issues you have been experiencing with your SmartThings WiFi disconnecting! This is definitely not the experience we want our customers to have. When a device isn't working the way it should, a reboot can often resolve the issue. You can find the steps to reboot the SmartThings WiFi on our Support page here -- https://support.smartthings.com/hc/en-us/articles/360001267046-How-to-reboot-a-SmartThings-Wifi-Hub. If a reboot does not help, or if you have additional questions, please reach out to our dedicated SmartThings team at 1-866-813-2404 or support@smartthings.com. We would be happy to help! ~Samsung Brand Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Upgraded existing router
on April 11, 2019
Posted by: Victory777
from Arapahoe Nebraska
Expertise:Intermediate
I replaced a netgear router with this system. I was able to place two hubs in the house and a separate one in my garage. I no longer have dead spots. My wifi works as it should. I'm happy with my purchase. I bought these for the flexibility of building my smart home. I have several Samsung products and have been happy with the simplicity in how they operate. I connected each of my hubs to an ethernet cable to improve the backhaul connection it works well this way the main hub is connected to a ethernet switch and the other two come off this switch allowing me to place the hubs further apart. Increased my wifi signal.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US