Customer reviews from Samsung US
Samsung - SmartThings AC1300 Dual-Band Mesh Wi-Fi Router - White
Average customer rating
4
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
49
4 Stars
21
3 Stars
12
2 Stars
4
1 Star
11
63%of customers recommend this product.
(
22 out of
35)
Customer Reviews for Samsung - SmartThings AC1300 Dual-Band Mesh Wi-Fi Router - White
Customer Rating
1
Constantly Disconnects
on October 18, 2020
Posted by: Crod
i want to start by saying i own everything samsung. i have 3 of this wifi routers, but man sre they bad. they don't work well, you'll signal strength deteriorates from just being 20 feet apart. i have 1gb internet, and the max i have ever gotten from this routers is 140mb. if you have a device connected using the ethernet cable, then you'll get closer to your internet speed. very disappointed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Product and Service
on May 20, 2024
Posted by: Tsuruoka
Terrible product. Dropped signal frequently. Died on me after 4.5 years. Full hardware failure on all 3 Hubs on the same night. Reached out to Samsung for support but they wouldn't help for warranty or even provide a quote for repair.
I could have purchased any mesh wifi product and I trusted Samsung. Big mistake.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Great way to expand WiFi throughout the house.
on November 4, 2018
Posted by: Techguy319
from South Florida
Expertise:Intermediate
I needed a solution that not only expanded my WiFi coverage throughout my home, but added Samsung SmartThings support to integrate smart switches, dimmers, hue lights and alarm system. Installation was quick and straight forward, and I could quickly see a performance increase across my devices. Internet access on iPads, Roku, and laptops are smooth with no lag. Very satisfied. I would have loved if the ethernet ports supported POE to avoid the need for the separate power adapters, but overall a great product.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Get connected!!!
on December 8, 2018
Posted by: addie67
from Livonia
[This review was collected as part of a promotion.] My husband and I had fun setting this up. I learned a lot and still learning too. I can’t wait to get everything available connected.
We had spots in our house where the wifi had weaker signal and this helped pull it in. We even get wi-fi in the garage now. Who knew all that this hub would work do well.
The different items I own were easy to connect to the hub easily. I love that I can use my phone and monitor things, it makes it very easy
We had spots in our house where the wifi had weaker signal and this helped pull it in. We even get wi-fi in the garage now. Who knew all that this hub would work do well.
The different items I own were easy to connect to the hub easily. I love that I can use my phone and monitor things, it makes it very easy
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent signal strength
on August 26, 2019
Posted by: Steve C
from Southeast Alabama
Expertise:Expert
I switched my Google WiFi for these to add the hub function with minimum hardware. The hub works great and haven't had any issues at all. I was expecting a decreased WiFi signal and I was pleasantly surprised to see a stronger signal throughout my house. I wish you can control all of the functions of the router with one app but I'm satisfied that you can control the advanced features even if it takes two apps. For basic functionality, the SmartThings app works fine. I highly recommend.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Over a year in use...no issues
on April 17, 2020
Posted by: mtu_husky
from Michigan
Expertise:Intermediate
I have had this hub and wifi setup and running for over a year now. Super easy to setup with a Samsung Galaxy phone...I can't speak to how it is with anything else, but it took 20 minutes or less to unbox and have it running. I have since added numerous smart home devices as well. Having the smart home devices on a different protocol is great to avoid any interference. I have a 2000 sqft house and I only run into a connection issue at the farthest points away from the hub. This will be fixed with a second hub. With the two hubs, I will have signal throughout my whole house and on much of my 1/3 acre lot.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The future for homes.
on December 11, 2018
Posted by: TrinaK
from Sacramento ca
[This review was collected as part of a promotion.] Samsung always seems to outdo themselves. This company is my go t most of the time. These were such a great addition to the home. It was pretty simple to set up. Which is always nice since some people have issues with that kind of thing. I would highly recommend. This works well with just about any smart item for the home. So far I am impressed with the set up.
Pros: Lightweight, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worked for 5 weeks
on December 12, 2019
Posted by: ALT007
Expertise:Expert
Purchased 6 weeks ago. Worked for 5 weeks. Now it doesn't let me connect from my phone to my Wyze camera or my google home devices.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung, Samsung Brand Ambassador, December 15, 2019
We're sorry to hear that you are experiencing difficulties connecting to the Wyze camera and Google Home devices from your phone! Please reach out to our dedicated SmartThings team so we can gather more information and assist with troubleshooting. We can be reached at 1-866-813-2404 or support@smartthings.com. We look forward to hearing from you! ~Samsung Brand Ambassador
Written by a customer while visiting Samsung US