Customer reviews from Samsung US
Samsung - SmartThings AC1300 Dual-Band Mesh Wi-Fi Router - White
Average customer rating
3.9
(98 Reviews)
Rating breakdown 98 reviews
5 Stars
49
4 Stars
21
3 Stars
12
2 Stars
4
1 Star
12
61%of customers recommend this product.
(
22 out of
36)
Customer Reviews for Samsung - SmartThings AC1300 Dual-Band Mesh Wi-Fi Router - White
Customer Rating
1
good hardware, need to remove Plume from system
on January 3, 2024
Posted by: raclapponyahoocom
from Bellefontaine ohio
The hardware is very good. That said, plume ruins it. I want full access to all industry standard settings. This includes seperate detailed control of the two nets 2.4 and 5g.. naming for each independent of each other. Turn one off leaving the other and more. I can't run independent diagnostics and several other things on Almost every other commercial or residential router. Plume prevents it. As long as there is no option to boot plume and take direct control of every node, I will rate 1 star due to advanced Samsung stupidity. Not all of us want or need plumes isolation of user and devices. Get rid of it and offer a way to take back full control and lock out plume.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on February 24, 2026
Posted by: Shoop
from Ottawa, ON, Canada
Never has worked. I reached out to Samsung with a long time of troubleshooting, and nothing worked. Then basically told me "Oh well". DO NOT GET THEM
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US