Customer reviews from Samsung US
Samsung - SmartThings AC1300 Dual-Band Mesh Wi-Fi Router - White
Average customer rating
4
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
49
4 Stars
21
3 Stars
12
2 Stars
4
1 Star
11
63%of customers recommend this product.
(
22 out of
35)
Customer Reviews for Samsung - SmartThings AC1300 Dual-Band Mesh Wi-Fi Router - White
Customer Rating
3
Good wifi, lacking options
on September 13, 2017
Posted by: rsawyer757
from Chesapeake
[This review was collected as part of a promotion.] Unfortunately I don't have any smart devices to test, so I'll be reviewing this solely as a wireless router.
PROs
1. It's super easy to set up.
2. The 3-pack provides far more coverage than is needed to saturate my 1600 sqft 2 story townhome.
3. The app is well designed and easy to use to manage your network.
4. The hubs look nice, as Samsung products typically do, though a black option would be preferred.
5. The network has been rock solid since I've had it up and running. No downtime and no connectivity issues
1. It's super easy to set up.
2. The 3-pack provides far more coverage than is needed to saturate my 1600 sqft 2 story townhome.
3. The app is well designed and easy to use to manage your network.
4. The hubs look nice, as Samsung products typically do, though a black option would be preferred.
5. The network has been rock solid since I've had it up and running. No downtime and no connectivity issues
CONs
1. There are very few advanced options available. You can set up your SSID (Name), password, guest network, and that's about it. No way to give the 5Ghz network a different SSID or prefer it in any way. No port forwarding or firewall rules. Pretty limited.
2. No web interface either. It all has to be done through the app.
3. The device also only has one input port and one output port, compared to the normal 4 outputs that you'll find on a typical router so if this is your primary router and you want multiple devices hardwired, you'll need to invest in a separate ethernet switch.
1. There are very few advanced options available. You can set up your SSID (Name), password, guest network, and that's about it. No way to give the 5Ghz network a different SSID or prefer it in any way. No port forwarding or firewall rules. Pretty limited.
2. No web interface either. It all has to be done through the app.
3. The device also only has one input port and one output port, compared to the normal 4 outputs that you'll find on a typical router so if this is your primary router and you want multiple devices hardwired, you'll need to invest in a separate ethernet switch.
Overall I'd say I'm happy with it. It is lacking features and will likely disappoint power users. At the same time it's super easy to use and seems solid so it will likely work just fine for the majority of the folks who buy it. I'm running it side-by-side with another wireless network and have all the features I need there so it's easier for me to forgive. Given the ease of use I'd recommend for the average user.
Written by a customer while visiting The Insiders
Customer Rating
3
Has potential, but needs work
on October 16, 2017
Posted by: slamontia
from Gretna
[This review was collected as part of a promotion.] When first unboxing this product I was excited to see that it appears to be very simple. There isn't much to this setup outside of plugging in your modem, powering up the WiFi pods and downloading the app! Once in the app the setup process should of been very simple from there. I spent a good portion of 2 hours trying to get everything up and running without success unfortunately. It initially took a few times of powering off and on the WiFi pod connected to my router to get the app to recognize it. After the first pod was setup, I moved on to the next just to continue to run into small issues with the app locating these pods as well. All WiFi pods were finally located by the app after a few power cycles. When the app finally showed me that I was connect to 3 pods, I moved on to setting up additional Z-Wave capable devices. Once I tried to start adding more devices the WiFi began to disconnect and my phone would tell me that it would attempt to reconnect when the quality of the internet improved. My patients began to run very thin, so I went back to my old setup. I unfortunately could only get internet to run on this setup for a short period of time before it would just completely go out causing me to run around the house power cycling devices trying to fix the issues.
Overall, this seems to have the potential to be a super easy setup with the convenience of connecting all your Z-Wave capable devices into one app. As for now I will be sticking with my old setup. Samsung you definitely have some work to do on this product!
Written by a customer while visiting The Insiders
Customer Rating
3
An average product
on October 16, 2017
Posted by: bmorin54
from Myerstown
[This review was collected as part of a promotion.] I received a Connect Home Smart System to try out and review. Overall, I would say that I was happy with the product, although some in my family were less enthusiastic. First of all, I should preface this review by saying that I do not have anything in my house that can be hooked up to a Smart Network. I think this is the primary use for this product, so unfortunately I am unable to review it in that regard. However, it is promoted as a Wi-Fi extender and it is in this use that I can give an accurate review. As far as setup is concerned, I found this to be relatively easy. You have to use an app that you download in order to complete the setup, and while the app has nearly unanimous bad reviews I had no problem with it. I set up the entire 3 pack in about 5 minutes. In my home I tend to have slower spots in areas of my basement and outside of my back door, so I strategically place the devices in areas nearby. Since installing, I have not experienced any weak spots or dropped signals. However, my wife has and my son was completely unable to connect his tablet to the network. So, in it's primary function, this product seems to have mixed results. I gave the product 3 out of 5 stars because of this. I wish I had smart devices to connect to the products, because I would have liked to be able to review all features of it. I probably would not purchase the product, especially for the price that it is sold for. However, if someone were to give me one as a gift, I would be happy to keep it and use it. Perhaps one day I will own some smart devices and make better use of it.
Written by a customer while visiting The Insiders
Customer Rating
3
Software needs work
on October 16, 2017
Posted by: jstylen
[This review was collected as part of a promotion.] I was excited to test out this product; I have been interested in trying out mesh Wi-Fi for a while now. Sadly, the device has fallen short for my liking. The app is very limited on what can be configured; I could not find any way to change my subnet which would require significant reconfiguration of my network. At first, I did not think port forwarding was even an option but it is hidden in an odd location. No ability to have separate 5GHz and 2.4GHz SSIDs either. On the bright side, setup is extremely easy when the phone app behaves. With some further development for us power users I can see this being a great device, it just is not there yet.
My wife and I did both encounter some strange connection issues too requiring us to cycle Wi-Fi on our phones. We did not notice any other devices encountering this issue while testing the device though.
I would recommend this to users who just want a simple setup and go device. Power users should probably wait to see if the software improves at all before purchasing.
Written by a customer while visiting The Insiders
Customer Rating
4
Samsung Connect Home Pro
on October 16, 2017
Posted by: lumicloud
[This review was collected as part of a promotion.] The Samsung Connect Home Pro is very easy to setup right out of the box. With 3 wi-fi hubs, the Samsung mesh provides great coverage around the house with stable connection for a lot of devices. The Samsung Connect App for Android works flawlessly on out Android phone. With the app we are able to easily manage the wi-fi network and change settings when necessary. The small hubs look good and easily blend in with the furniture. Internet speed has been excellent for all our connected devices and guests have been able to easily connect to our network.
The Samsung Connect Home Mesh 3 pack is an excellent addition for anyone who wants to get better wi-fi coverage in large spaces
The Samsung Connect Home Mesh 3 pack is an excellent addition for anyone who wants to get better wi-fi coverage in large spaces
Written by a customer while visiting The Insiders
Customer Rating
5
Samsung Connect Home 3 pack
on October 16, 2017
Posted by: msmahall
from Cornelius
[This review was collected as part of a promotion.] This product is very simply packaged and all setup is done via the mobile app Samsung Connect. You must first download the app. Then open the app and add the Samsung Connect Home to your internet modem. There is a quick start guide for you in the box with the hubs. The directions are easy to follow. The mobile app automatically detected each hub once it was plugged in and configuration to my network name and password were very easy. I do not have many smart home devices set up currently, but the few I do, were easily added through the integrated smartthings hub.
The Samsung Connect Home 3 pack has given me much better range than I had. I was hoping to be able to use the Samsung Connect Home outside, and it's working great! I spend a lot of mornings on my back patio. I've had many devices hooked up to my modem before, and would have problems. Now I can add several devices without some being kicked off. So far so good. I really like the design, they're small, and very unobtrusive. They can be easily hidden from view. There is an LED light, but it's not overwhelming. I now have much more flexibility through my home when it comes to connectivity and reliability. I have a strong signal through my home for streaming and typical browsing. My home is approx. 3000 sq ft. I would absolutely recommend this product to mid/large size home owners who are not happy with their current modem and do not want to deal with a wifi extender which puts out a separate signal. Overall the Samsung Connect Home has a clean design, is easy to install/use, and performs spectacular!!
The Samsung Connect Home 3 pack has given me much better range than I had. I was hoping to be able to use the Samsung Connect Home outside, and it's working great! I spend a lot of mornings on my back patio. I've had many devices hooked up to my modem before, and would have problems. Now I can add several devices without some being kicked off. So far so good. I really like the design, they're small, and very unobtrusive. They can be easily hidden from view. There is an LED light, but it's not overwhelming. I now have much more flexibility through my home when it comes to connectivity and reliability. I have a strong signal through my home for streaming and typical browsing. My home is approx. 3000 sq ft. I would absolutely recommend this product to mid/large size home owners who are not happy with their current modem and do not want to deal with a wifi extender which puts out a separate signal. Overall the Samsung Connect Home has a clean design, is easy to install/use, and performs spectacular!!
Written by a customer while visiting The Insiders
Customer Rating
4
Call the fire department these speeds are blazin'!
on October 16, 2017
Posted by: Anonymous
from Hilliard
[This review was collected as part of a promotion.] This mesh router system was very easy to setup. The mobile app used to set it up walks you through each step. This allows you to get set up and online very quickly. I was coming from a very powerful competitive router and say this setup process was hands down easier by far.
Along with setup is the speed. My other router was getting 80mb/s of my 100mb/s connection. However, once I connected to the Samsung Connect home my speeds were at, and most times more, than 100mb/s.
With my other router was having connection issues at the edges of my house. With Samsung Connect home, problem solved. I compared ranges and while the other router had a longer range as a single unit, once I had the combined force of all 3 Samsung Connect Home routers, my house and then some was covered.
Now the drawbacks. There is only one outgoing Ethernet on each hub so if you have to hardwire more than one device a bridge device is needed. But with everything going wifi, it will not be a problem for 90% of people. The other drawback I saw was it is very difficult for port forwarding. Not impossible, but not very easy/clear. Again, not a problem for 90% of people.
All in all, this is a great system. It can get you started covering your home in all its wifi goodness. As an added bonus, you also get the Samsung smart hub features, however I did not have any smart devices to connect. The setup is easy, the speeds are blazing and the coverage is tremendous. If you are in the market for whole home wifi and would like the added bonus of a smart hub do yourself a favor and give this package a try.
Written by a customer while visiting The Insiders
Customer Rating
5
More than I anticipated and better than I expected
on October 16, 2017
Posted by: Anonymous
from Los Angeles
[This review was collected as part of a promotion.] As a Samsung house looking to go more “Smart” this set has been a godsend. I wasn’t aware when I go it that it was also a Smart Things hub, so I saved in not having to buy that as a separate device.
We just built our 2600 sq ft home and were very excited to get all our “smart” devices going. We found that they all wanted to be driven by different hubs and that our connection speeds were dropping greatly on the edges of the house and upstairs.
This was easy to unpack, easy to install (my Galaxy S7 edge, already had the app installed) and getting it connected and providing the best coverage was a snap!
If you are going “Smart” at home or need better wireless coverage at home this Home Mesh set is just the thing you need to get going.
Written by a customer while visiting The Insiders