Customer reviews from sony.com
Sony - SRS-XB12 Portable Bluetooth Speaker - Green
Average customer rating
4.1
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
34
4 Stars
11
3 Stars
6
2 Stars
5
1 Star
4
79%of customers recommend this product.
(
37 out of
47)
Customer Reviews for Sony - SRS-XB12 Portable Bluetooth Speaker - Green
Posted by: XGrease
Gender:Male
Verified Purchase:Yes
My mom bought me this for Christmas. It so far seems to have a solid sound but I haven't used it much so can't really say. It's Sony tho so I know it's good.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
3
Good
on February 18, 2019
Posted by: Car sat 2
Gender:Male
Make the Sony srs xb 13 for next You have 360 sound. With fabric grill
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
3
GOOD SOUND IN A COMPACT FORM
on February 24, 2019
Posted by: tbone44
Gender:Male
1 month as owner and this very compact sound system is aacceptable partner to my i phone.
I would recommend this to a friend!
Response from sony.comBy Sony Social Support, February 28, 2019
Hi tbone44,
We are happy to hear that you are satisfied with this unit, we are always looking to make Sony better. Thank you for sharing your feedback with us. Have a wonderful day!
Best regards,
Earl
We are happy to hear that you are satisfied with this unit, we are always looking to make Sony better. Thank you for sharing your feedback with us. Have a wonderful day!
Best regards,
Earl
Written by a customer while visiting sony.com
Customer Rating
4
Solid little speaker
on July 3, 2019
Posted by: Trocars19
Gender:Male
Great sound and bass from this Sony unit. Best suited for a small room or office, or if you're outdoors but in close proximity. I bought this speaker because it is the perfect fit for the water bottle mount on my bicycle. However, it is not loud enough when riding. My JBL Charge 3 is much louder and better suited for outdoor listening.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Hangs from my hip and I can barely hear it.
on July 29, 2019
Posted by: Mravrgejoe
Gender:Male
It works fine for maybe 3-4 hours but then the volume drops to a whisper. I tried to find a decibel rating when shopping for a Bluetooth speaker, I guess I will just know not to buy Sony.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, August 1, 2019
Hi, Mravrgejoe!
We're sorry to hear about this. Normally, the volume drops when the battery goes very low, but it will never go to a point where all you can hear is a whisper. To isolate the issue, please follow these steps.
https://helpguide.sony.net/speaker/srs-xb12/v1/en/contents/TP0002133466.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony store Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Sincerely,
Sam
We're sorry to hear about this. Normally, the volume drops when the battery goes very low, but it will never go to a point where all you can hear is a whisper. To isolate the issue, please follow these steps.
https://helpguide.sony.net/speaker/srs-xb12/v1/en/contents/TP0002133466.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony store Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Sincerely,
Sam
Written by a customer while visiting sony.com
Customer Rating
1
Trash
on February 12, 2019
Posted by: Santana16
Gender:Male
I bought this speaker recently and it is absolutely trash, you can barely hear anything when you got the volume halfway and to top it off it doesn’t let you turn up all the way. Biggest disappointment of all 2019, would not recommend.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
2
No charger USB
on February 10, 2019
Posted by: Liveformusic
Gender:Female
For $60 bucks and it doesn't even come with a USB charger. Returning it tomorrow, major BS. Good sound quality but not worth $60 and doesn't even come with a charger, complete garbage.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Posted by: StmpJmpr
Verified Purchase:Yes
The buttons blend in with the speaker and hard hard to find. I recommend you paint the buttons to make them easier to find
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 18, 2019
Hello, StmpJmpr! I do apologize if the unit did not meet your expectations. We appreciate the time you have taken giving us this feedback and will actively use it to improve our product and services. Thanks! - Romeo
Written by a customer while visiting sony.com