Customer reviews from aquasana.com
Aquasana - Claryum 2-Stage 500-gal. Filter Capacity Under Sink Water Filter with Dedicated Faucet - Chrome
Average customer rating
4.4
(667 Reviews)
Rating breakdown 667 reviews
5 Stars
439
4 Stars
149
3 Stars
36
2 Stars
23
1 Star
20
91%of customers recommend this product.
(
439 out of
482)
Customer Reviews for Aquasana - Claryum 2-Stage 500-gal. Filter Capacity Under Sink Water Filter with Dedicated Faucet - Chrome
Posted by: Had to buy parts
from Seattle, WA
Verified Purchase:Yes
This filter is difficult to install if you have a standard faucet hole in your counter. The trim ring JUST BARELY covers the hole so I had to buy a better one so that water does not drip down under the sink. Be careful if you buy this product.
Pros: Clean taste
Cons: Slow pour, Difficult to install
No, I would not recommend this to a friend.
Response from aquasana.comBy Customer Support, Aquasana Customer Support, April 23, 2025
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you’re open to discussing your experience further, please message us, and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday through Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
If you’re open to discussing your experience further, please message us, and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday through Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
Written by a customer while visiting aquasana.com
Posted by: Happy Water Fairy
Verified Purchase:Yes
I've been a customer for years. We installed a new sink faucet that wasn't compatible with our original counter water filter. So, we decided to try this instead. I absolutely love it. It works great and it matches our new faucet perfectly.
Written by a customer while visiting aquasana.com
Customer Rating
1
SLOW*SLOW*SLOW
on January 5, 2022
Posted by: Muttly
from Duluth,MN
The filter is far to slow to be advertised as useful household item!
Pros: Clean taste, Nice faucet, Easy to install
Cons: Slow pour
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , August 1, 2022
Hello,
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products.
We certainly wish to help resolve this soon! Kindly proceed with the following troubleshoot steps:
Step 1: Turn off the main water supply underneath the sink.
Step 2: Remove the sump from the manifold and reconnect.
Step 3: Ensure that the connection points align correctly and turn the sump from the left to the right until it stops.
Step 4: If the sump is not locked in the correct position, it can slow the flow of your system. This process should mitigate that issue.
Step 5: Once re-threaded and re-attached, test by turning the water supply back on.
If further guidance is needed, we kindly ask you to contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST.
-Aquasana Customer Support
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products.
We certainly wish to help resolve this soon! Kindly proceed with the following troubleshoot steps:
Step 1: Turn off the main water supply underneath the sink.
Step 2: Remove the sump from the manifold and reconnect.
Step 3: Ensure that the connection points align correctly and turn the sump from the left to the right until it stops.
Step 4: If the sump is not locked in the correct position, it can slow the flow of your system. This process should mitigate that issue.
Step 5: Once re-threaded and re-attached, test by turning the water supply back on.
If further guidance is needed, we kindly ask you to contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST.
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: BB76
from Atlanta, GA
Verified Purchase:Yes
The water pressure in my sink is strong, however, the water pressure thur my filter spout is painfully slow. This unit replaced a former unit that I had for a decade, so, I am familiar with how it SHOULD be. It takes a long time to just fill a glass of water. So, not very happy.
Pros: Clean taste, Easy to install
Cons: Slow pour
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
5
Works fantastic, easy to install and looks great!
on May 29, 2018
Posted by: Happily Suprised
from Redmond, OR
My husband is the one who wanted it. I didn't think our water was that bad. But, he was told our town's water was heavily chlorinated and it was important to him. We purchased the two stage filter system. It was easy to install and looks like a matched set to our faucet. I was shocked at the difference in the taste of the water. It really made a difference. Now I can't imagine drinking the water straight from the tap! We also opted for the auto-ship of the new filters and would recommend doing so. It's really convenient.
Pros: Clean taste, Long lasting filter, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Rochele
Verified Purchase:Yes
I hooked up the filter system and it leaks from one of the filters no matter how many times I tried reattaching it. I had to unhook it in order to not ruin my cabinet.
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
5
Great filter system
on September 27, 2018
Posted by: AvgConsumer
from Southgate, Mich
We have been using the Aquasana 2-stage filter system for over 8 years. The water quality and taste has been outstanding. We are water for life subscribers which is a good value, we receive new filters every six months at a fair price. We would always forget to replace them, now that's not a problem. Over the years they have improved the filter installation process and have made it so easy, I never have a leak. As water for life subscribers, if any part of the system fails they will replace it free of charge. The only failure I've had was the faucet. The new faucet doesn't appear to be the same quality as the old one, which was disappointing. Overall I recommend the filter system because of the water quality and taste.
Pros: Easy to clean, No odor, Clean taste, Long lasting filter, Good Water Flow, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
5
Aquasana a very nice product.
on November 2, 2018
Posted by: Speedie
from florida
Fits perfect under my kitchen counter.Faucet looks great.Water taste wonderful ,no odor.
Pros: Clean taste, Nice faucet
I would recommend this to a friend!
Written by a customer while visiting aquasana.com