Customer reviews from aquasana.com
Aquasana - Claryum® 2-Stage 500-gal. Filter Capacity Under Sink Water Filter with Dedicated Faucet - Oil Rubbed Bronze
Average customer rating
4.4
(661 Reviews)
Rating breakdown 661 reviews
5 Stars
434
4 Stars
149
3 Stars
35
2 Stars
23
1 Star
20
91%of customers recommend this product.
(
436 out of
478)
Customer Reviews for Aquasana - Claryum® 2-Stage 500-gal. Filter Capacity Under Sink Water Filter with Dedicated Faucet - Oil Rubbed Bronze
Customer Rating
2
Way too slow
on January 4, 2023
Posted by: Too slow
from Brooklyn
While the water does come out clean and good tasting the flow rate is terrible. I was sent first new filters, then a new system, and told to put coins under the filters none of that increased the flow. The flow rate was always well below 0.5gpm.
I've given up and will be trying another companies filtration system
I've given up and will be trying another companies filtration system
Pros: No odor, Clean taste, Durable, Nice faucet, Easy to install
Cons: Slow pour, Filters need replacing too often
Response from aquasana.comBy Aquasana Customer Support, Support Team , February 7, 2023
Hello,
Thank you for bringing this to our attention. We are sorry to hear that you experienced a slow flow! It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you’re open to discussing your experience further, please PM us, and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
We look forward to hearing from you!
-Aquasana Customer Support
Thank you for bringing this to our attention. We are sorry to hear that you experienced a slow flow! It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you’re open to discussing your experience further, please PM us, and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
We look forward to hearing from you!
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: Camos
from Atlanta
Verified Purchase:Yes
Water has a very crisp, pure taste. The flow is perfect even for the regular filter (I didn’t order the fast flow). Have no complaints!
Pros: No odor, Clean taste, Long lasting filter, Good Water Flow, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Anonymous
from Wadsworth Ohio
Verified Purchase:Yes
The installation process was fairly simple and direct. This was purchased more for taste and smell. The city water at our house smelled and tasted of bleach most of the time. After installation, I have yet to smell or taste bleach. I am very happy with the results.
Pros: No odor, Clean taste, Good Water Flow, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Better water= Better
Verified Purchase:Yes
Water taste great and peace of mind. We drink a good amount of water each day.
Pros: Easy to clean, No odor, Clean taste, Long lasting filter, Good Water Flow, Durable, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: BoosterOne
from Central California
Verified Purchase:Yes
Filter was compact as expected. It was easily installed per instructions and seems to operate as advertised. Water clarity and taste is as good as bottled water. The flow rate is slow but is as described. Makes good coffee in the morning. Quite happy generally.
CONS: Faucet is a bit sticky feeling not smooth to operate and the gooseneck is a bit flimsy feeling.
CONS: Faucet is a bit sticky feeling not smooth to operate and the gooseneck is a bit flimsy feeling.
Pros: Clean taste, Easy to install
Cons: Slow pour, Not durable
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
3
Works but not worth the cost
on May 3, 2023
Posted by: Old home do-it-yourself
from Tennessee
Purchased this filter in April 2022. It was installed in May 2022. I changed filters in November 2022 with no problem. When I changed the filters on May 3, 2023 the housing leaked around both the input tubing and the output tubing. Nothing I tried stopped the leaking. Would not pay for another system that may last for only one year.
Pros: Clean taste
Cons: Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Aquasana Customer Support, May 4, 2023
Hello,
We're sorry to hear that you are experiencing leaking issues from the inlet/outlet. We recommend ensuring that the tubing is pushed in up to an inch. If you are interested in further assistance in getting this resolved, please reach out to us directly at 866-662-6885, option 1 or by sending us an email at support@aquasana.com. We are more than happy to provide some troubleshooting so that you can have clean healthy water! Our phones are open Monday through Friday from 8am to 5pm CST.
-Aquasana Customer Support
We're sorry to hear that you are experiencing leaking issues from the inlet/outlet. We recommend ensuring that the tubing is pushed in up to an inch. If you are interested in further assistance in getting this resolved, please reach out to us directly at 866-662-6885, option 1 or by sending us an email at support@aquasana.com. We are more than happy to provide some troubleshooting so that you can have clean healthy water! Our phones are open Monday through Friday from 8am to 5pm CST.
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: Short Shorts
from Pennsylvania
Verified Purchase:Yes
Purchased the filter a few weeks ago and so far there has been no issues. Installation was
easy and straight forward. Water quality is good. Would definitely recommend.
easy and straight forward. Water quality is good. Would definitely recommend.
Pros: Clean taste, Good Water Flow, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Copyfitz
from Foxboro, MA
Verified Purchase:Yes
Pieces fit together very well, no leaking from tube connectors, very straightforward
Pros: Clean taste, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com