Customer reviews from aquasana.com
Aquasana - Claryum® 2-Stage 500-gal. Filter Capacity Under Sink Water Filter with Dedicated Faucet - Oil Rubbed Bronze
Average customer rating
4.4
(661 Reviews)
Rating breakdown 661 reviews
5 Stars
434
4 Stars
149
3 Stars
35
2 Stars
23
1 Star
20
91%of customers recommend this product.
(
436 out of
478)
Customer Reviews for Aquasana - Claryum® 2-Stage 500-gal. Filter Capacity Under Sink Water Filter with Dedicated Faucet - Oil Rubbed Bronze
Posted by: Anonymous
from Anderson, SC
Verified Purchase:Yes
Installation process was easy and quality of water is good. But the water flow is very slow.
Pros: Clean taste, Easy to install
Cons: Slow pour
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , August 1, 2022
Hello,
Thank you for your review. We certainly wish to help resolve this soon! Kindly proceed with the following troubleshoot steps:
Step 1: Turn off the main water supply underneath the sink.
Step 2: Remove the sump from the manifold and reconnect.
Step 3: Ensure that the connection points align correctly and turn the sump from the left to the right until it stops.
Step 4: If the sump is not locked in the correct position, it can slow the flow of your system. This process should mitigate that issue.
Step 5: Once re-threaded and re-attached, test by turning the water supply back on.
If further guidance is needed, we kindly ask you to contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST.
-Aquasana Customer Support
Thank you for your review. We certainly wish to help resolve this soon! Kindly proceed with the following troubleshoot steps:
Step 1: Turn off the main water supply underneath the sink.
Step 2: Remove the sump from the manifold and reconnect.
Step 3: Ensure that the connection points align correctly and turn the sump from the left to the right until it stops.
Step 4: If the sump is not locked in the correct position, it can slow the flow of your system. This process should mitigate that issue.
Step 5: Once re-threaded and re-attached, test by turning the water supply back on.
If further guidance is needed, we kindly ask you to contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST.
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Customer Rating
4
Some significant advantages but one disadvantage
on March 12, 2022
Posted by: Jim I did it myself
from Kansas
Verified Purchase:Yes
We replaced an older AQ 4601 2 stage filter with an AQ 5200 2 stage filter today. The older unit was 8 years old and worked well until recently, springing a leak at the tubing joining the two filters at the bottom. Parts to effect a repair were no longer available. The new unit has several differences. It appears that the procedure for changing filters is much easier, and the routing of water lines is simpler with a single line connecting to the dispensing faucet( the old unit had three lines) and a single supply line, making the installation much easier. The new design faucet does not drip after the valve handle is shut off unlike with the older faucet which was a complaint by some in the past. Unfortunately, the new dispensing faucet is a much less substantial piece of hardware weighing about half or less compared to the old design and does not have the quality feel that is obvious in the older unit. I am hopeful this new unit will be durable, resistant to leaks, and prove easy to replace filters, but would have preferred a more substantial dispensing faucet unit. Time will provide the answers.
Pros: Clean taste, Good Water Flow, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: SandyK
from Dallas, Tx
Verified Purchase:Yes
I love my new filter set with faucet. Try plain tap water then try filtered. Filtered is so much better!
Pros: Easy to clean, No odor, Clean taste, Long lasting filter, Good Water Flow, Durable, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Longtime Aquasana user
from Houston, MS
Verified Purchase:Yes
This was my third under sink system from Aquasana. We have been an Aquasana customer since the early 90's and this system did not disappoint. Easier to install and has an excellent water flow.
Pros: Clean taste, Good Water Flow, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: SteveeP
from South Seacoast NH
Verified Purchase:Yes
Enjoying the simplicity of this unit, we decided to stop chasing the local spring water. Unknown source and untested. This is much more convenient and frees up refrigerator space as well! Looks very nice and the unit is hidden away. We got set up for 6 month recurring filter replacement also
Pros: Easy to clean, No odor, Long lasting filter, Good Water Flow, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Don 2
from Kansas CIty, MO
Verified Purchase:Yes
The filter was received in a timely manner. The filter works well. My wife really likes it for cooking and suc.
Pros: Clean taste
Cons: Slow pour
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Joe in VA
from Northern Virginia
Verified Purchase:Yes
I had to buy an 1/4" tubing extension (it was a foot too short for my sink), but the installation was easy, and once I got the extension, it took less than an hour. The water tastes great and feels clean.
Pros: Easy to clean, No odor, Clean taste, Long lasting filter, Good Water Flow, Durable, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Engineer
from Douglas, GA
Verified Purchase:Yes
Well shucks. I've always trusted Aquasana products because they are one of the few vendors who list performance criteria in a very detailed way. But there is one question I don't seem to be able for which to get an answer. Does the order of the filters make a difference? I've had problems with this particular product leaking and the last thing I wanted to do is remove the filters and them put them back in the order shown in the picture. I eventually gave up on the support people and reversed the filter order. Yep, it leaked for a few days. Just as I expected. Against the manufacturer's recommendation in the manual, I took the leaking filter off and greased the o-ring with a dielectric grease. Its all fine now, but I constantly check for leaks just in case.
Pros: No odor, Clean taste
Cons: Difficult to install
I would recommend this to a friend!
Response from aquasana.comBy Aquasana Customer Support , Aquasana Customer Support, July 13, 2023
Oh no! Thank you for bringing this to our attention. We would be more than happy help if any other issues occurs. Please contact us at 866-662-6885.
Written by a customer while visiting aquasana.com