Water tastes better but quality of unit is lacking
on October 18, 2022
Posted by: Cebe
from NJ
Verified Purchase:Yes
The water filter makes the water taste much better, but the faucet is dripping. Called for a replacement and they are charging me shipping for a replacement for the poorly manufactured part.
Pros: Clean taste, Easy to install
Cons: Not durable
Response from aquasana.comBy Aquasana Customer Support, Support Team , November 1, 2022
Hello,
Thank you for your review. While anomalies can occur, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits. All we ask for is the cost of shipping.
We love the water filter. Installation was fairly simple, and instructions were clear.
There is one nut that we wish was bigger so that it was easier to tighten. It seems to have jiggled loose, so we have to get back under the sink to tighten it. We’re hoping to get a chunkier nut from the hardware store so that it stays put better.