The instructions for the replacement of the filters were a little thin on potential problems for a first time user. I did not know that overtightening would cut off the flow of water; I did not know that even a little mis-alignment of the filter would cause leakage. Troubleshooting the leakage without any instructional assistance took some time. Otherwise, it was relatively easy, as I said. I'll know next time how to avoid those little problems.
Pros: Easy to clean, Clean taste, Long lasting filter, Good Water Flow, Durable
My family drinks gallons of water. Our water is hard and (I believe...) clean (suburb of Philadelphia) but you never know. I'm not a fan of bottled water. Bad for the environment plus lots of lugging cases in and out of the house. This Aquasana set-up has worked great for us. We have a separate filtered water faucet and the filters mount under the sink. Changing the filters is easy, the hard part is mounting and unmounting the unit to gain access to the filters. Based on our usage, I suspect that changing them every 9 months would be about right. I went with an every 6 month subscription to be on the safe side. The filters are pretty black after that period of time. The water tastes great. We have had the system for a few years without issue.
Leaks, filters are easy to change but they always leak for some time. I just changed filters 2 weeks ago and still have small leak I make my living repairing things , so it is not that I do not know what I am doing, there is just a problem with the filter housing design.
Pros: No odor, Good Water Flow, Easy to install
Cons: Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, November 27, 2023
Oh no! We are sorry to hear that your system is leaking. While we understand you are experienced in making repairs, we'd advise to allow for one of our agents give you a call to help identify what can be causing the issue. We have identified your account with your email, one of our agents will contact you shortly.
How come the price now on Amazon.ca for this filter is 3 times of the US ? And buying direct adds quite a bit in shipping and customs. Will be switching my water filtration to another company
I had to call tech support and after an hour on hold the rep said the filters are defective and you need to put a washer or quarter at the bottom Of each basin to keep the cartridges in place