Customer reviews from aquasana.com
Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Oil-Rubbed Bronze
Average customer rating
4.4
(1,464 Reviews)
Rating breakdown 1,464 reviews
5 Stars
954
4 Stars
314
3 Stars
66
2 Stars
56
1 Star
74
88%of customers recommend this product.
(
933 out of
1,064)
Customer Reviews for Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Oil-Rubbed Bronze
Customer Rating
4
Pretty good filter but it needs improvement
on November 16, 2020
Posted by: Pelleky
from Salt Lake City
Verified Purchase:Yes
So far, the filter has been operating fairly well. I got the max flow version and it does have a good flow but the head and sump system need to be evaluated. The first sump heads I received leaked a little bit at first and customer support was fast to replace them. The new heads also leaked but with some adjustments, I got them to stop. It was a few drops here and there. Nothing crazy. The design looks good but here are my suggestions if the company cares to read them:
1. Improve the way the sumps sit in the head unit. It doesn’t seat securely and the use of the grommets seem like you could get a more secure fitting.
2. Don’t be afraid to use copper. Copper expansion rings/joints are way more secure in the lines than metal ones would be. Or upgrade it so the water in and water out use standard water lines. I’d gladly pay the difference if it meant less leak chance.
3. quality check improvement needed desperately on the sump heads. Two grommets/o-rings were warped before i even inserted the sump and that caused some of the initial leak. Or send some extra o-rings. They cost pennies but would probably help with the leak issue. It won’t fix it because the interlock between the head unit and the sumps need to be addressed primarily. Fix these issues and youll probably get much better reviews and happier customers.
4. Find a way to get air out of the filters. Sometimes air from the water line gets in and slows the flow but when I burp the sumps, water flow is restored.
1. Improve the way the sumps sit in the head unit. It doesn’t seat securely and the use of the grommets seem like you could get a more secure fitting.
2. Don’t be afraid to use copper. Copper expansion rings/joints are way more secure in the lines than metal ones would be. Or upgrade it so the water in and water out use standard water lines. I’d gladly pay the difference if it meant less leak chance.
3. quality check improvement needed desperately on the sump heads. Two grommets/o-rings were warped before i even inserted the sump and that caused some of the initial leak. Or send some extra o-rings. They cost pennies but would probably help with the leak issue. It won’t fix it because the interlock between the head unit and the sumps need to be addressed primarily. Fix these issues and youll probably get much better reviews and happier customers.
4. Find a way to get air out of the filters. Sometimes air from the water line gets in and slows the flow but when I burp the sumps, water flow is restored.
Pros: No odor, Long lasting filter, Nice faucet, Easy to install
Cons: Not durable
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
5
I purchased the standard 3-Stage Filter System
on November 19, 2020
Posted by: willie f
from St. Joseph, MI
Verified Purchase:Yes
In early November, I purchased the 3-Stage Water Filter system. It took me approximately 1-½ hours from start to finish. Upon completion, I removed the plastic insert to start the system and turned on the water supply. Amazingly, there were no water leaks. I flushed the system for 10 minutes, as required, and afterwards, had my first glass of filtered water. The water was delicious! I couldn't have been more satisfied. I unequivocally recommend the Aquasana filter system I have purchased, to anyone wanting wanting an easy-to-install, inexpensive, under-counter system.
Pros: No odor, Clean taste, Good Water Flow, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Clank
from Whittier
Verified Purchase:Yes
Installation was easy, all the fittings needed are supplied. I was able to use my existing fixture so it matched the rest of our fixtures. I like not having a tank under the sink taking up a lot of space. The water tastes much better than our tap water, no taste or smell of chlorine. We are very happy with this items at this point. Installed for 30 days.
Pros: Clean taste, Good Water Flow, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: JDMMSP
from Minneapolis
Verified Purchase:Yes
We purchased this based on a Wirecutter review saying it had the best certifications for water quality. That may be true but we’re not experiencing that great water because it leaked out of the box, from where one of the filters connects to the manifold. They are sending me a replacement part which will hopefully fix the issue (not assured) but in the meantime I wasted a day putting this in and then reconnecting the water, which I’ll then have to do over again.
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Posted by: Cmorris
from Wyoming
Verified Purchase:Yes
Easy to install. Great tasting water, good flow, better faucet than older models, good quality all around.
Pros: No odor, Clean taste, Long lasting filter, Good Water Flow, Durable, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: BeeGee
Verified Purchase:Yes
The product produces great tasting water.
It is very simple to install with clear instructions.
I highly recommend.
It is very simple to install with clear instructions.
I highly recommend.
Pros: Easy to clean, No odor, Clean taste, Long lasting filter, Good Water Flow, Durable, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Happy Campers
from Massachusetts
Verified Purchase:Yes
Pretty easy to install. The water tastes great, and it is filtering out all the nasty stuff. What a savings over water delivery.
Pros: Easy to clean, No odor, Clean taste, Long lasting filter, Good Water Flow, Durable, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Disappointed mama
from North Attleboro MA
Verified Purchase:Yes
I was wary of other customer reviews complaining of leaking but we needed an under sink filter for the PFAS in our public water supply. We hired a licensed plumber to install the unit. Despite this, one of the filters is leaking. The plumber made a second visit but was unable to remedy the leaking. It’s a good filter but in a very poor quality product.
Pros: Good Water Flow
Cons: Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , January 11, 2023
Hello,
Thank you for your review. We’re so sorry to hear your system experienced issues! To better assist you, we ask that you email us your contact information including a callback number directly at support@aquasana.com. With this information in hand, we will work to best assist you.
We look forward to hearing from you!
-Aquasana Customer Support
Thank you for your review. We’re so sorry to hear your system experienced issues! To better assist you, we ask that you email us your contact information including a callback number directly at support@aquasana.com. With this information in hand, we will work to best assist you.
We look forward to hearing from you!
-Aquasana Customer Support
Written by a customer while visiting aquasana.com