I’m enjoying the good tasting water. I gave this product a 4 star because I am concerned about the reviews that indicated water damage and leaks. I have containers under each of the filters. The handyman that installed for me had to purchase plastic tubing because it didn’t come with the system and he also purchased new O-rings because the ones in the package were old and one broke. I don’t know if I recommend to others yet.
Pros: No odor, Clean taste, Nice faucet
Cons: Slow pour
Written by a customer while visiting aquasana.com
Customer Rating
2
Unscrewing the top of the filter
on July 4, 2024
Posted by: Jinwoo
from Burlington, MA
We spent 3 hours to unscrew the filter top but couldn't open it. Also, the upper portion of the filter was not enough spacious to hold my left hand tight. Can't believe how such design is not user-friendly.
Pros: No odor, Clean taste, Good Water Flow
Cons: Filters need replacing too often, Difficult to install
No, I would not recommend this to a friend.
Response from aquasana.comBy Customer Support, Aquasana Customer Support, July 5, 2024
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you’re open to discussing your experience further, please message us, and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday through Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
Written by a customer while visiting aquasana.com
Customer Rating
1
Black canister leak
on July 6, 2024
Posted by: Water Steve
from Seattle, WA
The black canister developed a pinhole leak at the bottom. Not good.
Pros: Clean taste
Cons: Slow pour, Filters need replacing too often, Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Customer Support, Aquasana Customer Support, July 8, 2024
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you’re open to discussing your experience further, please message us, and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday through Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
I’m very happy so far. My boyfriend is a professional hydrogeologist and picked this filter out for me based on the data sheets. Now he’s jealous of my beautifully clean and delicious water :) I’m so happy with the faucet design. I was nervous that it would feel or look cheap, but it looks elegant and feels high quality. It has great flow. It’s faster than a refrigerator door water faucet. I was using a Brita pitcher before, and I’m just so relieved now not to deal with that hassle and bacteria collecting in the pitcher. I felt so uneasy with whether or not that was even safe because it seemed like bacteria and gunk would so easily collect in it. It was such a hassle. But now I’m hassle-free! And the water tastes WAY better and is safer overall. My boyfriend installed it so I can’t speak to that part too much. But I made dinner nearby while he did, and he was happy with the process. Altogether it took him about an hour.
Let me start off by saying this was a very pleasant experience. Everything went very well from ordering the product to installation. The instructions were easy to use and there was a video that showed the installation step-by-step.
We are loving the new purchase it’s been only few weeks after installation, but so far no issues. Installation was easy and videos of the installation process is what helped. Recommended for everyone
Pros: No odor, Clean taste, Good Water Flow, Durable, Nice faucet, Easy to install