Customer reviews from aquasana.com
Aquasana - Claryum 3-Stage 600 Gallon Under Sink Water Filter System with Dedicated Faucet - Oil-Rubbed Bronze
Average customer rating
4.4
(1,443 Reviews)
Rating breakdown 1,443 reviews
5 Stars
944
4 Stars
308
3 Stars
66
2 Stars
55
1 Star
70
88%of customers recommend this product.
(
917 out of
1,043)
Customer Reviews for Aquasana - Claryum 3-Stage 600 Gallon Under Sink Water Filter System with Dedicated Faucet - Oil-Rubbed Bronze
Customer Rating
4
Good but leaks
on February 18, 2022
Posted by: B9ian
Would rate 5 if it didn’t leak. Leaked when installed so spend a significant amount of time to position just right so doesn’t drip. 6 months later I changed the filter - now the filter leaks and either need to buy a new unit or figure out if there is a replacement piece availability’s (doesn’t look like it based on website)
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
1
Clogs up, doesn't work
on April 23, 2022
Posted by: Water fan
Install went fairly quickly. Water tasted great! For one week... Then it clogged and hasn't worked since. I've tried several solutions based on the feedback from community. Apparently this is a fairly common issue. Unfortunately nothing has worked.
Cons: Slow pour, Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , July 30, 2022
Hello,
Thank you for your review. We certainly wish to help resolve this soon! Kindly proceed with the following troubleshoot steps:
Step 1: Turn off the main water supply underneath the sink.
Step 2: Remove the sump from the manifold and reconnect.
Step 3: Ensure that the connection points align correctly and turn the sump from the left to the right until it stops.
Step 4: If the sump is not locked in the correct position, it can slow the flow of your system. This process should mitigate that issue.
Step 5: Once re-threaded and re-attached, test by turning the water supply back on.
If further guidance is needed, we kindly ask you to contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST.
-Aquasana Customer Support
Thank you for your review. We certainly wish to help resolve this soon! Kindly proceed with the following troubleshoot steps:
Step 1: Turn off the main water supply underneath the sink.
Step 2: Remove the sump from the manifold and reconnect.
Step 3: Ensure that the connection points align correctly and turn the sump from the left to the right until it stops.
Step 4: If the sump is not locked in the correct position, it can slow the flow of your system. This process should mitigate that issue.
Step 5: Once re-threaded and re-attached, test by turning the water supply back on.
If further guidance is needed, we kindly ask you to contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST.
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: x1x2x3
from chicago
Verified Purchase:Yes
i wrote explaining i had no instructions.
the expensive faucet filter i bought will not fit my counter as i'd have to drill a hole through the granite. it is unusable at this point. please cancel my auto-refills.
the expensive faucet filter i bought will not fit my counter as i'd have to drill a hole through the granite. it is unusable at this point. please cancel my auto-refills.
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , July 29, 2022
Hello,
Thank you for your review. We would love the opportunity to make things right! Please PM us and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST or email us at support@aquasana.com. We look forward to hearing from you.
-Aquasana Customer Support
Thank you for your review. We would love the opportunity to make things right! Please PM us and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST or email us at support@aquasana.com. We look forward to hearing from you.
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Customer Rating
2
Known problem with leaking caps!
on June 20, 2022
Posted by: Jayek
I loved the system until we had to replace the filters and learned about the o ring issue that causes leaks. Instead of fixing the problem or sending a new cap with filter replacement orders, I have to purchase a new cap plus pay for shipping. I liked the water but I would never recommend this system based on that problem.
Pros: Clean taste, Long lasting filter
Cons: Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , July 29, 2022
Hello,
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits. Under the One-Year Warranty, we honor free replacement parts but the shipping fee is required.
If you have any questions or concerns, please contact us directly at 866-662-6885, Monday thru Friday from 8 am-6 pm CST.
-Aquasana Customer Support
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits. Under the One-Year Warranty, we honor free replacement parts but the shipping fee is required.
If you have any questions or concerns, please contact us directly at 866-662-6885, Monday thru Friday from 8 am-6 pm CST.
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: Gene,The Amateur Plumber
from Vancouver, WA
Verified Purchase:Yes
Other than the typical working around the existing plumbing, the actual filter installation was a breeze. All components supplied fit smoothly and leak free. You can always tell your water quality by its taste. Ours has no taste and that's the best.
Pros: No odor, Clean taste, Nice faucet, Easy to install
Cons: Slow pour
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Lee F
from Manhattan Beach, CA
Verified Purchase:Yes
For years I've gotten 5 gallon jugs for my water cooler for drinking water. When my cooler died recently, I decided to see if an under sink filter would be easier. I installed it myself, was really easy (I already had a hole in my granite, previous owners had an old filter system that I removed).
Much easier! Water tastes great!
Here are the only things I would point out. I was used to cold water for drinking out of my cooler, and the water out of this is not as cold (I'm not an ice person). I work around by keeping a glass carafe of the filtered water in my fridge which solves the problem. I got the Max Flow, and it's not the speediest flow, not sure what any flow less than the "Max" would be like. Finally, the brushed nickel is slightly shinier than my brushed nickel faucet...even went back to see if perhaps I had ordered the wrong one. I've gotten used to it.
I don't miss the cost of the 5 gallon jugs, and I really don't miss lugging them around. This is a big win for me.
Much easier! Water tastes great!
Here are the only things I would point out. I was used to cold water for drinking out of my cooler, and the water out of this is not as cold (I'm not an ice person). I work around by keeping a glass carafe of the filtered water in my fridge which solves the problem. I got the Max Flow, and it's not the speediest flow, not sure what any flow less than the "Max" would be like. Finally, the brushed nickel is slightly shinier than my brushed nickel faucet...even went back to see if perhaps I had ordered the wrong one. I've gotten used to it.
I don't miss the cost of the 5 gallon jugs, and I really don't miss lugging them around. This is a big win for me.
Pros: No odor, Clean taste, Good Water Flow, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Willy1234
Verified Purchase:Yes
We have only used it for a few weeks, but so far the filter works great! It was easy to install. My only complaint so far is that it flows a touch slower than I would like, but it is really not that bad. I think the flow rate is better than waiting for a traditional pitcher-filter to finish filtering before pouring.
Pros: Clean taste, Easy to install
Cons: Slow pour
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Habakkuk
from Bowling Green, KY
Verified Purchase:Yes
Used one of these at our previous home for maybe 5 or more years and believe it works well. Appreciate not having real cold water, as from the fridge. Installation isn't bad. Helps if you've worked under a sink before. Instructions are good. I'm not a professional plumber, but experienced DIY.
Pros: No odor, Clean taste, Long lasting filter, Good Water Flow, Nice faucet
I would recommend this to a friend!
Written by a customer while visiting aquasana.com