Customer reviews from cafeappliances.com
Caf - 5.7 Cu. Ft. Slide-In Electric Induction Convection Range, Customizable - Stainless Steel
Average customer rating
4.4
(713 Reviews)
Rating breakdown 713 reviews
5 Stars
510
4 Stars
110
3 Stars
34
2 Stars
18
1 Star
41
88%of customers recommend this product.
(
513 out of
586)
Customer Reviews for Caf - 5.7 Cu. Ft. Slide-In Electric Induction Convection Range, Customizable - Stainless Steel
Customer Rating
1
Non Functioning Induction Cooktop
on February 11, 2023
Posted by: PollyInTown
from Boise, Idaho
I had high hopes for this range - it is beautiful - but the induction burners only work sporadically (I have induction compatible pans as well as cast iron). Appliance repair has been unable to fix the issue thus far - they will be trying for a third time this coming week. This was a very expensive range that is now just a hunk of metal in my kitchen.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Haley@Café , Café , February 13, 2023
Greetings.
We are very appreciative of your time, and thank you for providing us honest observations on your unit. We here at Cafe Appliances strive to provide quality products you are proud to have in your home. With that being said your concerns are taken into deep consideration as we pass along your experience for further improvements to be made.
We have full confidence our technicians will be able to service your range and provide you with a much better cooking experience. Please feel free to keep in touch with us at any time. It is a huge pleasure to have you as part of our Cafe family.
-Haley@Café
We are very appreciative of your time, and thank you for providing us honest observations on your unit. We here at Cafe Appliances strive to provide quality products you are proud to have in your home. With that being said your concerns are taken into deep consideration as we pass along your experience for further improvements to be made.
We have full confidence our technicians will be able to service your range and provide you with a much better cooking experience. Please feel free to keep in touch with us at any time. It is a huge pleasure to have you as part of our Cafe family.
-Haley@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Internal glass shattered on the first day
on March 31, 2023
Posted by: Shattered
from SE WI
Day of delivery: followed the installer's instructions to heat the oven for 1/2 hour at 350°. Several hours later, preheated the new oven to try cooking a meal and the glass panel inside the door shattered. Probably the worst first impression possible. Also, because capturing our cooking habits is apparently so important, you have to connect Wi-Fi in order to access certain modes like air-fry. Would I recommend or purchase another Café brand appliance? Never.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian@Cafe, GE_Appliances, April 3, 2023
Hi there! We appreciate you for taking the time to provide us with feedback. We are so sorry to hear that you have experienced issues with the range's internal door glass shattering upon first use. This is not normal, and we know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
App SUCKS, Supposedly has smart features....
on March 31, 2023
Posted by: Wish it would work
from Northwestern Us
This range has a connected app. that does not work. Reinstalled numerous times per instructions from someone that shall not be named. Can not connect and is not stable. So all of the smart features this has are useless. Supposedly connects some some other smart pan but my guess is that will not work either.
Response from cafeappliances.comBy Krystal@Cafe, Cafe_Appliances, April 1, 2023
Hello- Thank you for leaving us this feedback. We are sorry to hear that you have been having trouble using the app. We have a team that is dedicated to issues just like this. Give us a call when you have some time and we are happy to help with this. 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or you can email them at connected@help.geappliances.com.
If we can help with anything in the future let us know.-Krystal@GEA
If we can help with anything in the future let us know.-Krystal@GEA
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Doesn’t work.
on July 18, 2023
Posted by: Nothappysofar
from CO
Installed and worked for about a week and a half. Stopped working and waiting on second repair person to come out to look at it
Response from cafeappliances.comBy Jonathon@Café, Café Appliances , July 19, 2023
Greetings - Thank you so much for stopping in and sharing your review. We are so sorry to hear that your range has stopped working so soon. That is never something we expect or want to happen.
We are glad you got in touch with our service team and scheduled an appointment. We're confident that our technicians will be able to get this working like new, this way you can get back to cooking meals on your new range.
Let us know if you have any questions, we're always happy to help. - Jonathon@Café
We are glad you got in touch with our service team and scheduled an appointment. We're confident that our technicians will be able to get this working like new, this way you can get back to cooking meals on your new range.
Let us know if you have any questions, we're always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great but misses the mark on some features
on July 19, 2023
Posted by: rcm33
from Lexington, KY
This unit has the potential to be awesome. Some of the features are great, but it completely misses the mark on enough for me to not recommend this until some improvements are made, especially for its price point.
PROS:
- Burners are nicely sized and spaced.
- The burner controls are fantastic as a continuous adjustment without limiting your heat control to set increments. I love this feature!
- The oven cooks nicely and you can depend on temperature setting.
- The controls are intuitive and the display is well thought out.
- Timer has a 1-minute warning tone that is genius!
- The seal between the cooktop surface and the control is great because it prevents crumbs and grease from getting into any separation.
- Burners are nicely sized and spaced.
- The burner controls are fantastic as a continuous adjustment without limiting your heat control to set increments. I love this feature!
- The oven cooks nicely and you can depend on temperature setting.
- The controls are intuitive and the display is well thought out.
- Timer has a 1-minute warning tone that is genius!
- The seal between the cooktop surface and the control is great because it prevents crumbs and grease from getting into any separation.
CONS:
- The bridge function for the left two burners does not heat the entire surface as it should. This is why I chose this range! It only functions as a means to operate two separate burners with one control. This means uneven heat with a lack of heat provided between the two burners. The entire point of having a bridge function is to provide even heat across long or oblong cookware! VERY disappointed in this!!
- Air fry and precision cooking should be available without having to connect to wi-fi, and they are not.
- The alerts sent to your phone, like the timer and preheat, are completely useless as they are very delayed getting to your phone despite being connected the same wi-fi band. This would be a fantastic feature if it worked. I ended up turning the app notifications off.
- The middle back warming burner doesn't seem to put off any heat whatsoever.
- Wi-fi is extremely finicky and difficult to set up, requiring changes to the configuration of your wi-fi and phone settings.
- There is no coordinating backsplash/back-guard available, which means I now have to redo my tile backsplash.
- I would prefer the oven handle to not have a rose gold logo and instead have a consistent color with the rest of the handle.
- The bridge function for the left two burners does not heat the entire surface as it should. This is why I chose this range! It only functions as a means to operate two separate burners with one control. This means uneven heat with a lack of heat provided between the two burners. The entire point of having a bridge function is to provide even heat across long or oblong cookware! VERY disappointed in this!!
- Air fry and precision cooking should be available without having to connect to wi-fi, and they are not.
- The alerts sent to your phone, like the timer and preheat, are completely useless as they are very delayed getting to your phone despite being connected the same wi-fi band. This would be a fantastic feature if it worked. I ended up turning the app notifications off.
- The middle back warming burner doesn't seem to put off any heat whatsoever.
- Wi-fi is extremely finicky and difficult to set up, requiring changes to the configuration of your wi-fi and phone settings.
- There is no coordinating backsplash/back-guard available, which means I now have to redo my tile backsplash.
- I would prefer the oven handle to not have a rose gold logo and instead have a consistent color with the rest of the handle.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Defective on Day 1
on November 26, 2023
Posted by: Chevy Chase Dad
The range was delivered with a defective cooling fan, which makes a very loud noise when the oven is on and for up to an hour after it is turned off. The store we purchased from, Bray & Scarff in Bethesda, MD, is going to replace it but it's taking them a month to get new parts. Very frustrating experience.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, December 1, 2023
Hello - Thank you so much for taking a moment to connect and share your review. We're sorry to hear about the issue with the fan. That is not something we expect.
With this in mind, we are going to make sure we forward this over to the appropriate team to review. This way we can make sure to avoid these kind of situations in the future.
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
With this in mind, we are going to make sure we forward this over to the appropriate team to review. This way we can make sure to avoid these kind of situations in the future.
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Beautiful but not worth the trouble
on January 14, 2024
Posted by: Dferggie
from Ohio county ,ky
This stove is beautiful and also a pain. The oven touch screen half does not work and the oven door push button has been replaced 2 times. The touch screen also will go off at random times like to set the timer and no o e be around it. Has been replaced 2 times. I originally got the gas range with the double doors but had the same problems plus the touch screen. Would never turn on. I am so disappointed since this was the set I wanted now turns out to be junk. But the fridge and dishwasher I have had no problems so far
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, January 24, 2024
Hello there,
Thanks so much for taking the time to connect. We're so very sorry to hear you're not having the best experience with your new range. We'd like to check into this further. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. - Tierra@Cafe
Thanks so much for taking the time to connect. We're so very sorry to hear you're not having the best experience with your new range. We'd like to check into this further. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. - Tierra@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Doesn’t work
on January 26, 2024
Posted by: Cbbb
from Nc
The range was defective and has never worked. …..
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, February 6, 2024
Oh no!
We're so very sorry to hear that your new range isn't working. This is certainly not the experience we want for you! Please take advantage of your warranty and schedule a service appointment. To schedule service online, visit us at cafeappliances.com/service.
Best regards. - Tierra@Cafe
We're so very sorry to hear that your new range isn't working. This is certainly not the experience we want for you! Please take advantage of your warranty and schedule a service appointment. To schedule service online, visit us at cafeappliances.com/service.
Best regards. - Tierra@Cafe
Written by a customer while visiting cafeappliances.com