Customer reviews from cafeappliances.com
Café - 5.7 Cu. Ft. Slide-In Electric Induction Convection Range, Customizable - Stainless Steel
Average customer rating
4.4
(673 Reviews)
Rating breakdown 673 reviews
5 Stars
483
4 Stars
104
3 Stars
30
2 Stars
17
1 Star
39
88%of customers recommend this product.
(
493 out of
563)
Customer Reviews for Café - 5.7 Cu. Ft. Slide-In Electric Induction Convection Range, Customizable - Stainless Steel
Customer Rating
1
Low-quality product with terrible support
on April 13, 2022
Posted by: Disneo
from California
Our range arrived a week and a half ago. I was so excited and loved the induction feature... for FOUR DAYS. Then the stovetop stopped working. It turns on, and within a few seconds just turns off again. I contacted GE and they said, oh, we can get someone out in a few weeks. I said, that's pretty rough, I just got this thing and this is a terrible experience. They said, oh, we have a servicer that can come out (last) Sunday. I agreed to the appointment. It is now Wednesday. The servicer has requested eight hours a day of availability for four days straight and has not come for ANY OF THEM. GE sold me a broken product for a lot of money and now is not bothering to solve this problem. I could have skipped spending all that money and I'd still have my old working stove!
GE, if you don't publish this I understand, I will just go post it on a more neutral site. But I thought you should see it first since you have put me in this awful situation for Easter week... I have already been a full week without a working stovetop and have no idea when this will even be resolved.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Kelsey@Café, Café, April 14, 2022
Oh no, we're so sorry that your range stopped working after only four days. This is not something we would expect from this model and we hate that you're having to deal with this and servicing issues - especially so close to the Easter holiday. This is very upsetting and we completely understand your disappointment.
We can see that you're actively working with one of our specialists to get a servicer out to you as soon as possible. Thank you so much for your cooperation and patience through this. They are your best resource moving forward and we're confident that we'll get a resolution sorted out very soon. Be well, Kelsey@Café
We can see that you're actively working with one of our specialists to get a servicer out to you as soon as possible. Thank you so much for your cooperation and patience through this. They are your best resource moving forward and we're confident that we'll get a resolution sorted out very soon. Be well, Kelsey@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Help - replacement cooktop
on December 19, 2022
Posted by: BobbyG
from New York NY
Hi, I have this range but cracked the cooktop. I was told that the original replacement part was no longer being made. Is there an new cooktop surface I can use to replace this? Thanks!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
OMG - the BLACK is the most gorgeous color ever!!
on June 26, 2020
Posted by: CCNN
from Pawleys Island, SC
I hesitated buying this range because I wanted the stainless steel which was not available from the store I chose. I finally had to order the black since I have been without a stove for weeks and weeks waiting for the Stainless steel to be available. OMG! It is not BLACK. It is the most gorgeous color dark slate grey I have ever seen!! It makes my granite counters more beautiful than they are and the SS microwave looks even better above the stove. WOW - they should have changed the color from black to dark slate grey.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
So many things to love...but
on August 15, 2020
Posted by: Love2cook
from Cincinnati, OH
I honestly love much about this range. Induction is a great cooking method. In fact I was telling everyone they should upgrade. We moved into our home 6 months ago and I an so annoyed by the loud buzzing the induction makes that I hesitate to use it. One night I had three burners going and I really wanted to toss the whole thing. So LOUD. I don’t even have a bunch of kids running around anymore, I can’t imagine using this stove for fairy meals. I hate that first thing every morning when I turn on my water kettle the wonderful quiet of the morning is replaced with BZZZZZZZZZZZZZZZZZZZZZZZZZZZZ. Don’t buy this. I’m so mad that I am stuck with this expensive annoyance.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
oven racks are terrible
on August 12, 2020
Posted by: Den404
from Vancouver Washington
Contractor installed range on 8/10/20. Induction works well. Control knobs work well for induction control. BIG PROBLEM. The oven racks are terrible. They are very difficult to slide in and out. We owned a Kitchen Aid double oven wall mounted. It was great. The racks slid in and out very easily. The dark blue interior cleaned easily. We purchased this GE CAFE thinking it was the top of the line. Racks are terrible, very cheaply built and designed.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Great looking stove but....
on May 28, 2021
Posted by: DeeD
from Nassau County, NY
I have this stove just about a year and I am on my second cooktop. The first cooktop seem to scratch just sliding a pot to the side. Then it seemed that the spots were becoming deeper gouges. I have the correct pots to use on this cooktop as I had a least expensive cooktop of another brand for close to 10 years that I maintained perfectly and it never scratched. This expensive stove has an incredibly high maintenance cooktop that I stress every night when I need to clean it, just unbelievable. I am doing everything possible to maintain this second cooktop scratch free, I feel like I’m walking on eggshells every night when I cook! Very stressful!!! There needs to be an improvement on the design of this cooktop. I would have thought twice about purchasing this grouping of products if I knew this was going to be a problem.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Eliza@Café , GE Appliances, June 1, 2021
Hi there, we truly appreciate you choosing this range for your home and taking the time to share your review! We are very sorry to hear that the glass ceramic cooktop has been difficult to maintain and sincerely apologize for the stress that you have experienced. We understand that this would be disappointing for you and would love to offer you some guidance in this!
The tough glass ceramic material is designed to withstand scratches with normal use. It is important to use the proper cookware and follow cleaning procedures. Your range includes a cooktop cleaning kit that will help protect the surface and keep it looking new. You can find helpful tips on preventing damage and cleaning your cooktop in this support article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16244.
Your feedback plays a key role in our ongoing commitment to improvement and we have shared your experience with our design team for review. We sincerely hope that these tips offer you some peace of mind and help to improve your experience. All the best! -Eliza@Café
The tough glass ceramic material is designed to withstand scratches with normal use. It is important to use the proper cookware and follow cleaning procedures. Your range includes a cooktop cleaning kit that will help protect the surface and keep it looking new. You can find helpful tips on preventing damage and cleaning your cooktop in this support article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16244.
Your feedback plays a key role in our ongoing commitment to improvement and we have shared your experience with our design team for review. We sincerely hope that these tips offer you some peace of mind and help to improve your experience. All the best! -Eliza@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Very loud
on August 30, 2022
Posted by: Yes and amen
It's beautiful and I love the induction part but it so loud! It's loud when you use the cook top and the oven, and no it's not just the fan sound.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, September 1, 2022
Hi there,
Thanks for taking the time to leave a review for your range. So sorry to hear about your disappointment with the amount of noise your range is making. If you'd like, you can take a look at this article to see if it helps to clear things up: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18181&_ga=2.83622870.1797392340.1661771145-1815086009.1661263568
If you have other questions or concerns, know that you're always free to reach out and let us know.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your range. So sorry to hear about your disappointment with the amount of noise your range is making. If you'd like, you can take a look at this article to see if it helps to clear things up: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18181&_ga=2.83622870.1797392340.1661771145-1815086009.1661263568
If you have other questions or concerns, know that you're always free to reach out and let us know.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Nice Looking
on September 2, 2019
Posted by: Jeanine
from Ashland, or
Not happy with the steam clean feature. Took way too long to clean the lightly used oven.Also took along time to preheat the oven to 350 degrees
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com