Customer reviews from cafeappliances.com
Café - 5.7 Cu. Ft. Slide-In Electric Induction Convection Range, Customizable - Stainless Steel
Average customer rating
4.4
(673 Reviews)
Rating breakdown 673 reviews
5 Stars
483
4 Stars
104
3 Stars
30
2 Stars
17
1 Star
39
88%of customers recommend this product.
(
493 out of
563)
Customer Reviews for Café - 5.7 Cu. Ft. Slide-In Electric Induction Convection Range, Customizable - Stainless Steel
Customer Rating
4
Annoying Rubbery Gasket/Trim
on March 22, 2023
Posted by: TeresaP
from Kansas
I like so much about this range but surely there is a better option for separating the cooktop portion from the stainless steel control portion than the rubbery product that seems so difficult to clean and looks unattractive.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Internal glass shattered on the first day
on March 31, 2023
Posted by: Shattered
from SE WI
Day of delivery: followed the installer's instructions to heat the oven for 1/2 hour at 350°. Several hours later, preheated the new oven to try cooking a meal and the glass panel inside the door shattered. Probably the worst first impression possible. Also, because capturing our cooking habits is apparently so important, you have to connect Wi-Fi in order to access certain modes like air-fry. Would I recommend or purchase another Café brand appliance? Never.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian@Cafe, GE_Appliances, April 3, 2023
Hi there! We appreciate you for taking the time to provide us with feedback. We are so sorry to hear that you have experienced issues with the range's internal door glass shattering upon first use. This is not normal, and we know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
App SUCKS, Supposedly has smart features....
on March 31, 2023
Posted by: Wish it would work
from Northwestern Us
This range has a connected app. that does not work. Reinstalled numerous times per instructions from someone that shall not be named. Can not connect and is not stable. So all of the smart features this has are useless. Supposedly connects some some other smart pan but my guess is that will not work either.
Response from cafeappliances.comBy Krystal@Cafe, Cafe_Appliances, April 1, 2023
Hello- Thank you for leaving us this feedback. We are sorry to hear that you have been having trouble using the app. We have a team that is dedicated to issues just like this. Give us a call when you have some time and we are happy to help with this. 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or you can email them at connected@help.geappliances.com.
If we can help with anything in the future let us know.-Krystal@GEA
If we can help with anything in the future let us know.-Krystal@GEA
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Doesn’t work.
on July 18, 2023
Posted by: Nothappysofar
from CO
Installed and worked for about a week and a half. Stopped working and waiting on second repair person to come out to look at it
Response from cafeappliances.comBy Jonathon@Café, Café Appliances , July 19, 2023
Greetings - Thank you so much for stopping in and sharing your review. We are so sorry to hear that your range has stopped working so soon. That is never something we expect or want to happen.
We are glad you got in touch with our service team and scheduled an appointment. We're confident that our technicians will be able to get this working like new, this way you can get back to cooking meals on your new range.
Let us know if you have any questions, we're always happy to help. - Jonathon@Café
We are glad you got in touch with our service team and scheduled an appointment. We're confident that our technicians will be able to get this working like new, this way you can get back to cooking meals on your new range.
Let us know if you have any questions, we're always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Machine tries to be too smart and fails at it
on November 25, 2023
Posted by: MichelinChef87
from Utah
Unfortunately, when you turn the dials up to high, the stove top will stop when it think your pans are too hot. Since the sensor on my machine seems to have arrived busted, I won't get to heat up my food at full blast until it gets repaired. Smarter appliances shouldn't mean replacing human controls. Especially something like choosing your temperature, which is extremely critical for cooking food properly.
Any notifications sent to the app are always five to ten minutes late, which is absolutely absurd. If I cared about a companion apps notifications working, I'd be furious. The notifications are just another way "smart" appliances try to help but the execution here is ridiculous.
The interface on the front is perfectly straightforward so I give this appliance 2 stars instead of 1. L
Response from cafeappliances.comBy Adrian, Cafe_Appliances, November 30, 2023
Hi! We appreciate your review. We are so sorry to hear that your cooktop burners are not reaching the desired temperature and the app is not sending you notifications in a timely manner. We recommend calling the GE Appliances Connected Home Support Line for further guidance with the app. They can be reached at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email connected@help.geappliances.com.
Thank you for choosing Cafe Appliances for your home. We are confident that our technicians will get your range back up and running like normal as quickly as possible. - Adrian@Cafe
Thank you for choosing Cafe Appliances for your home. We are confident that our technicians will get your range back up and running like normal as quickly as possible. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Defective on Day 1
on November 26, 2023
Posted by: Chevy Chase Dad
The range was delivered with a defective cooling fan, which makes a very loud noise when the oven is on and for up to an hour after it is turned off. The store we purchased from, Bray & Scarff in Bethesda, MD, is going to replace it but it's taking them a month to get new parts. Very frustrating experience.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, December 1, 2023
Hello - Thank you so much for taking a moment to connect and share your review. We're sorry to hear about the issue with the fan. That is not something we expect.
With this in mind, we are going to make sure we forward this over to the appropriate team to review. This way we can make sure to avoid these kind of situations in the future.
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
With this in mind, we are going to make sure we forward this over to the appropriate team to review. This way we can make sure to avoid these kind of situations in the future.
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Excellent range for home cooks
on November 29, 2023
Posted by: JMGA2023
from Poughkeepsie, NY
The stove is responsive and very quick. It's noticeably quicker to get a meal cooked. We put the range through its paces over Thanksgiving weekend. It bakes, roasts, and air fries very well. Turkey mode was fairly good, although the target temperature of 170 was higher than the USDA target of 165. It was handy to see the temperature of the turkey as it cooked, and a 14 lb spatchcocked turkey took about 90 minutes to be fully roasted. Air fried vegetables and fish come out crispy.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Perfect for me
on December 18, 2023
Posted by: davecity65
from Lincolnshire, IL
This range is just about my ideal range. I'm still getting used to induction cooking, so running into some cooking issues, mainly dealing with controlling how much heat is being applied to the cookware. The range does emit a high-pitch buzzing when initially heating up a pan, but it seems to fade after awhile. Either that or I'm just getting used to it. I love how easy it is to clean the cooking surface after any meal prepared on the cooktop.
I've only used the oven part maybe five times. The app is also useful as one time I was occupied in my office on a call and I turned off the oven remotely when I knew the food was done. One thing I hope the software people adjust is that in the app, the cooking time is from the time you reach the pre-determined temperature. If I'm still preparing food and then place the food in the oven after 10 minutes, the app has already reported 10 minutes of cooking time. It'd be nice if that timer reset to zero after the first time the door was opened. Either that, or at least have a pop-up message on that app asking if I wanted to restart the cooking timer.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com