Customer reviews from cafeappliances.com
Café - 5.7 Cu. Ft. Built-In Dual-Drawer Refrigerator - Stainless Steel
Average customer rating
4.2
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
42
4 Stars
21
3 Stars
9
2 Stars
2
1 Star
5
83%of customers recommend this product.
(
59 out of
71)
Customer Reviews for Café - 5.7 Cu. Ft. Built-In Dual-Drawer Refrigerator - Stainless Steel
Customer Rating
5
Looks great, quiet and well lite
on January 14, 2021
Posted by: Lisa M
from Birmingham, AL
We needed a new under the counter fridge and decided this time to get the drawer version. It is wonderful. It is quiet and very convenient. We went ahead and changed out the large fridge and purchased the French door double oven, by GE Cafe. We get so many compliments on all three.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Good Product
on September 7, 2021
Posted by: brian94553
We like the product very much. One caveat, sometimes the top drawer does not close completely resulting in significant condensation to accumulate in the drawer.
I would recommend this to a friend!
Response from cafeappliances.comBy Chris@CaféAppliances, Café Appliances, October 7, 2021
Hello, thank you for your review and feedback. We're glad to hear that you have been overall pleased with your new refrigerator drawers, despite the door not closing fully. If you have any questions or concerns about its functionality, please feel free to reach out any time as we are always here to help. Welcome to the Café Appliances Family! -Chris@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Perhaps my favorite appliance
on September 22, 2021
Posted by: Reddogron
from Barrington, IL
I bought this drawer fridge to supplement the counter depth fridge in my new kitchen. I am pleased with the amount of space in this appliance! It is fantastic for holding milk, juice, beer, pop, and snacks that frees up much space in the main fridge. The drawers are soft close and very easy to open and close. Smooth! The only thing I’m not thrilled about is that it cycles fairly often and is not noisy but not silent either. Fits beautifully in a 25” opening under the countertops without any necessary trim kit. Easy install…great operation, and ample space. Nice buy!!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Uneven Drawers
on October 12, 2021
Posted by: Buy Viking
from Iowa
I have 2 new undercounted drawer refrigerators. From day one both refrigerators have uneven drawers that do not close properly. The seals do not close tightly and causes daily ice build up in the back of the fridge. The misalignment doesn’t trigger the open drawer alarm so it’s impossible to know when the fridges are closed improperly. Fridges are 2 months old.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, October 13, 2021
Hello- We appreciate you taking the time to share your review. We can understand your frustration and concerns and will be happy to help! This is a beautiful model with soft-close drawers, and adjustable drawer dividers. The drawers can also accommodate heavy and tall items too. Each drawer is designed to hold up to 88.2 lbs. The upper drawer hold items up to 12"H. The lower drawer has a step in the drawer, so you can also put 12"H items in it, but only in the front section.
Please take a look at page 13 in your manual to view how to properly level your refrigerator drawers.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000129-2.pdf
If you still have issues, please take advantage of your warranty by calling 1-800-432-2737. If you have any additional questions, please let us know. We are always happy to help! Joyce@Cafe
Please take a look at page 13 in your manual to view how to properly level your refrigerator drawers.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000129-2.pdf
If you still have issues, please take advantage of your warranty by calling 1-800-432-2737. If you have any additional questions, please let us know. We are always happy to help! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Looks great but beware of leaking water
on August 12, 2022
Posted by: Anonymous
from Iowa
We've had this fridge for almost two years and use it every day. It looks great, the drawers work well and we get a lot of compliments on it. However, there have been a few times where it wouldn't stay cold enough. During a service call the technician said that the temperature sensor had been installed incorrectly at the factory. He adjusted and it seems better most of the time. He also noted that there is no fan in these units to circulate the air so temperatures can be spotty within the unit. The biggest concern and inconvenience is that the unit accummulates ice on the rear panel and ledge and occassionally that ice melts and water runs out of the unit onto the floor. In our case this isn't disasterous because we have a tile floor but if this were installed on wood, LVT or carpet it would be a big problem.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 15, 2022
Hi there,
Thanks for taking the time to write. Sorry to hear about the leaking issues you're having, especially since you mentioned that you're a big fan of your unit, and so are your guests. Know that one of our agents will be reaching out soon via email to investigate further. Keep an eye on your spam and junk folders in case their message ends up there.
Thanks for your ongoing patience.
All the best,
Michael@Cafe
Thanks for taking the time to write. Sorry to hear about the leaking issues you're having, especially since you mentioned that you're a big fan of your unit, and so are your guests. Know that one of our agents will be reaching out soon via email to investigate further. Keep an eye on your spam and junk folders in case their message ends up there.
Thanks for your ongoing patience.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Loved it until the ice storm
on December 1, 2022
Posted by: Nat7
from Indiana
I noticed a puddle of water on the floor and after searching i find the back of the unit iced over. I looked online reviews and I see many other people are having the same issues. What is happening GE? This unit was not cheap and while we absolutely love our café set but this needs to be addressed.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, December 8, 2022
Greetings! Thank you for taking the time to reach out with this feedback on your refrigerator. We are very disappointed to hear that you are having issues with moisture and ice in your unit, and we are so sorry for the inconvenience this has been for you.
We would recommend making sure that the gasket is clean and making full contact with the sides of your unit and sealing, and that the drawers are not kept open for extended periods of time. If these steps still do not solve the issue for you, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Please know that we are here should you need any assistance from us in the future. -Elliot@Cafe
We would recommend making sure that the gasket is clean and making full contact with the sides of your unit and sealing, and that the drawers are not kept open for extended periods of time. If these steps still do not solve the issue for you, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Please know that we are here should you need any assistance from us in the future. -Elliot@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Junk
on September 19, 2023
Posted by: Bcunning76
from WV
Started beeping like door was open but wasn’t. Gaskets are good. Finally just turned off and control panel screen went dead. Just over 3 years old.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian@Cafe, GE_Appliances, September 20, 2023
Oh no! We are extremely sorry to hear that your dishwasher's control panel is no longer operational. This is not normal function and is definitely not the consumer experience that we strive for. We strongly encourage you to schedule a service appointment with one of our certified technicians to get this issue properly diagnosed and resolved.
You can schedule an appointment with a Cafe Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for taking the time to leave us a review, as your feedback helps us grow as a company and improve the consumer experience. We are honored to have you as a part of the GE Appliances family, and we are confident that our technicians will get your dishwasher back up and running as quickly as possible! - Adrian@CafeAppliances
You can schedule an appointment with a Cafe Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for taking the time to leave us a review, as your feedback helps us grow as a company and improve the consumer experience. We are honored to have you as a part of the GE Appliances family, and we are confident that our technicians will get your dishwasher back up and running as quickly as possible! - Adrian@CafeAppliances
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Keeps Beeping
on September 24, 2023
Posted by: FrankV1
from Milwaukee, WI
The product is 2.5 years old. I have had a repair person out 2 time to fix a beeping noise. Every time they charge me a service charge to fix the same issue.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian@Cafe, GE_Appliances, September 27, 2023
Greetings! Thank you for taking the time to provide us with your feedback. We are so sorry to hear that your refrigerator is exuding a beeping noise. This is not normal operation. Since your appliance is no longer under warranty, it is protocol to have to pay for service each time a technician comes to your home despite the issue at hand. You can view your warranty details on page 15 of the Owner's Manual at the link below.
https://products-salsify.geappliances.com/image/upload/s--Io2fLm82--/5e38fe00c8731c34b987baf46d2d1604de8f8229.pdf?_ga=2.150690165.233199488.1695825395-1839927829.1677869403
We are honored to have you as a part of the Cafe Appliances family, and we hope to gain your confidence back with our products in the future. - Adrian@Cafe
https://products-salsify.geappliances.com/image/upload/s--Io2fLm82--/5e38fe00c8731c34b987baf46d2d1604de8f8229.pdf?_ga=2.150690165.233199488.1695825395-1839927829.1677869403
We are honored to have you as a part of the Cafe Appliances family, and we hope to gain your confidence back with our products in the future. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com