Customer reviews from cafeappliances.com
Caf - 36" Electric Cooktop, Customizable - Stainless Steel on Black
Average customer rating
4.7
(32 Reviews)
Rating breakdown 32 reviews
5 Stars
26
4 Stars
3
3 Stars
2
2 Stars
0
1 Star
1
93%of customers recommend this product.
(
27 out of
29)
Customer Reviews for Caf - 36" Electric Cooktop, Customizable - Stainless Steel on Black
Customer Rating
1
ABSOLUTELY HORRIBLE
on November 15, 2021
Posted by: EEYORE
from RHODE ISLAND
I HAVE NEVER BEEN SO DISAPPOINTED IN AN APPLIANCE IN MY LIFE. THIS COOK TOP IS BRAND NEW AND I STARTED HAVING PROBLEMS WITH IT AFTER THE FIRST WEEK. THE BURNERS DIDN'T WORK. THE BRIDGE DIDN'T WORK FROM DAY ONE! AND THE HOT LIGHT THAT IS SUPPOSED TO STAY ON AFTER YOU TURN THE BURNER OFF TO LET YOU KNOW THE BURNER IS STILL HOT GOES OUT AFTER TWENTY SECONDS!!!!! I TIMED IT. I AM TOLD THAT I AM NOT ALLOWED TO GET A NEW COOKTOP. THAT IT CAN BE FIXED. WITH THAT MUCH WRONG WITH IT AFTER ONLY ONE WEEK, I BELIEVE THAT THIS UNIT IS NO GOOD AND I SHOULD BE GIVEN A NEW ONE.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Kelsey@Café, Café, November 18, 2021
Hello there - We are so sorry that you're facing these issues with your cooktop, especially so soon in its lifespan. This is not something we would expect from this unit and we completely understand your frustration.
We encourage you to take advantage of your one-year limited warranty and schedule a service appointment with a certified GE Appliances technician that will be able to accurately diagnose and repair your cooktop. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling 1-800-GECares (1-800-432-2737) Monday through Friday from 7 a.m. to 10 p.m. ET or Saturday and Sunday from 8 a.m. to 6 p.m. ET. For more information on the warranty, review page 18 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80833-1.pdf.
We apologize again for any inconveniences this has caused you and your family. We're confident that our qualified service technician will be able to best resolve this issue for you. In the meantime, feel free to connect with us directly if you have any questions or concerns - we're glad to assist. Be well, Kelsey@Café
We encourage you to take advantage of your one-year limited warranty and schedule a service appointment with a certified GE Appliances technician that will be able to accurately diagnose and repair your cooktop. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling 1-800-GECares (1-800-432-2737) Monday through Friday from 7 a.m. to 10 p.m. ET or Saturday and Sunday from 8 a.m. to 6 p.m. ET. For more information on the warranty, review page 18 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80833-1.pdf.
We apologize again for any inconveniences this has caused you and your family. We're confident that our qualified service technician will be able to best resolve this issue for you. In the meantime, feel free to connect with us directly if you have any questions or concerns - we're glad to assist. Be well, Kelsey@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Sorry I waited years to buy
on July 23, 2020
Posted by: Maxitaxi
from Las Cruces, NM
I really love this cooktop. Have only 2 complaints. It is very hard to clean up after grease splatter. I bought the cleanser suggested by Cafe but even that laughs at grease. I now lightly wash with water and dishwasher liquid and then shine it up with the cleanser. Also the pots and pans easily spin on the glass. Suggestion: perhaps putting low ridges on the glass on the rings where the pots and pans are set would help. Just a thought.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Very clean, functional and sturdy
on February 3, 2021
Posted by: Cj po
from Texas
Extremely happy with the cooktop that were in same price range
Response from cafeappliances.comBy Mike@Cafe, Cafe , February 17, 2021
Hi there Cj po,
Thanks so much for sharing your review with us. We're glad to know you were able to find a quality cooktop in your price range. Keep in touch with us! Mike@Cafe
Thanks so much for sharing your review with us. We're glad to know you were able to find a quality cooktop in your price range. Keep in touch with us! Mike@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Best cooktop ever
on June 19, 2021
Posted by: Beausmom
from North Carolina
We recently remodeled our kitchen and purchased this cooktop because of the quality and positive reviews. It does not match my other appliances but no one would ever know! It is sleek and works very well. It heats up extremely quick. I love not having knobs to clean around. It is easy to use via touch controls. LOVE IT!!!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great features we love it
on July 21, 2022
Posted by: Nick11
from Ocoee Florida
This the best cook top we have ever bought and I do recommend this product.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Wonderful to cook with
on November 12, 2019
Posted by: Anonymous
from Louisville KY
I used a GE Cooktop for almost 15 years. It was great to cook on and still working but I wanted to change the color of kitchen. The new unit has many new features which make it wonderful to cook with. I especially like the touch control so there are no knobs to clean around.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Thrilled with my choice!
on February 24, 2020
Posted by: GLC2
from Niceville, FL
Love the multiple pot-size burner voices, the dual griddle burners, and the locking feature for safety.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Great features but hard to install.
on April 14, 2020
Posted by: Teddy
from Scottsdale, AZ
Fast heating. Easy clear controls. Timer by element unclear. Great style. Hard to install.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com