Customer reviews from lockly.com
Lockly - Secure Link Wi-Fi Hub and Door Sensor Kit with Plug and Play Install, ETL Certified, Compatible with All USB Power Ports - White
Average customer rating
4.7
(100 Reviews)
Rating breakdown 100 reviews
5 Stars
77
4 Stars
18
3 Stars
4
2 Stars
0
1 Star
1
98%of customers recommend this product.
(
85 out of
87)
Customer Reviews for Lockly - Secure Link Wi-Fi Hub and Door Sensor Kit with Plug and Play Install, ETL Certified, Compatible with All USB Power Ports - White
Customer Rating
3
Love what it enables; puzzled by missing security
on June 23, 2021
Posted by: Mart
from Gatineau, QC
Gender:Male
We have installed a Lockly Secure Pro deadbolt edition.
Secure Link WiFi Hub PROS: enables WiFi functionality for our deadbolt.
Secure Link WiFi Hub CONS:
1. ONLY works on WPA2 encryption, and it boggles me it does not work with WPA2&3 nor with WPA 3 encryption to better protect against brute force attacks (hacking).
2. range is an issue. for the initial setup, I had to reposition my AP (network access point), phone, the hub, and the lock within 5 feet of one another... I was lucky to have the ability to move the AP with a long CAT6 cable.
3. I would recommend to Lockly that a slightly bigger and better performing hub allowing for both Bluetooth 5 (or better) range, and better WiFi range as well.
4. device ONLY works on WiFi 2.4 GHz, which can be a problem for some networks. There should either be another antenna for the 5 GHz band in the device, or the ability to buy an upgraded version (I understand that throughput is not important and only measured in Kb here).
Secure Link WiFi Hub PROS: enables WiFi functionality for our deadbolt.
Secure Link WiFi Hub CONS:
1. ONLY works on WPA2 encryption, and it boggles me it does not work with WPA2&3 nor with WPA 3 encryption to better protect against brute force attacks (hacking).
2. range is an issue. for the initial setup, I had to reposition my AP (network access point), phone, the hub, and the lock within 5 feet of one another... I was lucky to have the ability to move the AP with a long CAT6 cable.
3. I would recommend to Lockly that a slightly bigger and better performing hub allowing for both Bluetooth 5 (or better) range, and better WiFi range as well.
4. device ONLY works on WiFi 2.4 GHz, which can be a problem for some networks. There should either be another antenna for the 5 GHz band in the device, or the ability to buy an upgraded version (I understand that throughput is not important and only measured in Kb here).
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Posted by: Robert
from Maysville
Gender:Male
Verified Purchase:Yes
I bought this a month ago and works as promised would recommend
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Posted by: jjjjjjj
from Portland, OR
Gender:Male
Verified Purchase:Yes
This does the job - but not exactly how I expected. I can open the door for friends/fam, remotely, and this is great. What I didn't expect, is that the lock lets off this really loud beep every time you access it remotely. I was hoping I could use it to monitor if my occasional airbnb guests were able to get in ok, but checking the log remotely. But with it beeping loudly whenever I access it remotely, I don't want to freak them out. It's really loud and would be jarring. And I don't know why that's not something you can silence. This also seems like something that should just be built into the lock, vs. having to be in a plug somewhere. I'm going to install the door monitor - that identifies whenever you open and close the door. But my door trim will need to be modified for that to work. But that's an issue with my door, not the design.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Posted by: Xenon
from Pearland, TX
Gender:Male
Verified Purchase:Yes
The lock is elegant and the installation is easy. Initially I have difficulty to link the lock to the wifi hub. But finally it succeeded. We logged in all family members' fingerprints. Opening the door without a key is like a charm. My phone will immediately got a message when the lock is opened or closed. And if they use their fingerprint or code I also know who did it. So far the experience is great with the lock. Will see how sturdy it is for a long run.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Posted by: MissNovemberTuesday
from NJ
Gender:Female
Verified Purchase:Yes
We moved into a new neighborhood and my two Autistic sons are very prone to losing or forgetting their keys. We installed the Lockly system and added the WiFi Hub for my peace of mind that if either of the boys forgot their password I could let them in remotely. It has been a lifesaver for me as a working mother!
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Posted by: Scott With lock
Verified Purchase:Yes
We use this for an Airbnb & it works great to get codes out to guest & have the code expire at check out. The problem is if you use the app it makes the lock beep and that make the guest uneasy. It needs to stay silent when you use the app!
Written by a customer while visiting lockly.com
Posted by: Marcus
from Bristol ct
Gender:Male
Verified Purchase:Yes
I feel that this should be included on all sales or integrated into the lock itself. Otherwise lock system works flawlessly and highly recommend this lock with the hub and door sensor
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
It makes entry so secure and easy
on February 6, 2020
Posted by: Sandra
from Seattle
Gender:Female
I bought my deadbolt and my secure link in August. I love the finger print entry and the code option for guests works great. I also use the wifi hub so my app can inform me if someone left the door ajar.
I would recommend this to a friend!
Written by a customer while visiting lockly.com