Customer reviews from lockly.com
Lockly - Secure Bluetooth Touch Screen Latch - Satin Nickel
Average customer rating
4.8
(334 Reviews)
Rating breakdown 334 reviews
5 Stars
290
4 Stars
34
3 Stars
10
2 Stars
0
1 Star
0
99%of customers recommend this product.
(
310 out of
314)
Customer Reviews for Lockly - Secure Bluetooth Touch Screen Latch - Satin Nickel
Customer Rating
5
Great excellent product!
on June 30, 2025
Posted by: amoraellis
from Fort Lee New Jersey
Gender:Male
I definitely recommend this to anyone and any business.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 1, 2025
Thank you for the fantastic recommendation! We're so glad to hear you’re confident in Lockly for both personal and business use. Your support means a lot to us!
If you need anything else, feel free to reach out anytime.
If you need anything else, feel free to reach out anytime.
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent product
on July 22, 2025
Posted by: Danny918
from Hudson valley NY
Gender:Male
I’ve had this for 4 years now and it’s been excellent, never let us down. The Lockly support team has been great when I’ve needed them (only once in 4 years) Cresia D. In support was extremely responsive and took great care of me.
Excellent product, excellent support.
Excellent product, excellent support.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 22, 2025
Thank you so much for your kind words and for being a loyal Lockly user for the past four years! We're thrilled to hear that your experience has been reliable and that Cresia was able to support you when needed. We'll be sure to pass along your appreciation to her. Thanks again for being part of the Lockly family! 🔐😊
Written by a customer while visiting lockly.com
Customer Rating
5
I own a few different locks love them all!
on August 12, 2025
Posted by: Huey
from Baton rouge
Gender:Male
Commercial and residential these locks perform perfectly!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 15, 2025
Thanks for the great review! We're glad to hear our locks perform perfectly for both commercial and residential needs. Appreciate your support!
Written by a customer while visiting lockly.com
Customer Rating
5
It has worked great for 4 years
on August 14, 2025
Posted by: Stoney
from Florida
It has worked great for 4 years. I like heaven four different ways that I can open it.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 15, 2025
Thanks for your feedback! We’re glad to hear it’s been working great for 4 years and that you love the four different ways to unlock. Here’s to many more years of convenience!
Written by a customer while visiting lockly.com
Customer Rating
4
Replacing a Lockly with screen failure
on January 18, 2026
Posted by: Hitch1
from New Zealand
Gender:Male
Excellent concept only issue is the screen fails with long exposure to UV (sunlight).
The new version comes with a cover to prevent this.
The Peek Proof keypad is a brilliant idea and the fingerprint recognition is convenient. The secure setup is excellent with ability to remotely allow access and provide time based entry codes.
The new version comes with a cover to prevent this.
The Peek Proof keypad is a brilliant idea and the fingerprint recognition is convenient. The secure setup is excellent with ability to remotely allow access and provide time based entry codes.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 20, 2026
Thank you for your detailed and thoughtful feedback! We’re glad you appreciate the innovative features like the Peek Proof® keypad, fingerprint recognition, and secure remote access with time-based entry codes. You’re absolutely right about the screen exposure—this feedback helped lead to improvements in our newer models, including the added cover to protect against prolonged UV exposure. We truly appreciate you sharing your experience and insights!
Written by a customer while visiting lockly.com
Customer Rating
5
Wonderful Security Solution
on March 18, 2026
Posted by: Marko WA
from Perth, WA
Gender:Male
After online research I purchased this lock.
It’s great. From the moment it arrived in Apple-like packaging it was pure quality.
The build is excellent, and the instructions clear, if a bit complex.
The build is excellent, and the instructions clear, if a bit complex.
After carefully reading the instructions several times, I removed the old lock, and this new lock was a perfect fit replacement, so no wood work was required!
Dray-assemble everything first and test it works before the fix it all into position. I had a couple of minor alignment issues, and I managed to put the handle on such that you could not open the door… which confused me. Turned out I had the spindle 90-degrees out of position. Removed it, rotated it, and everything worked perfectly.
Minor issues getting the wifi and app working as this lock comes with a wifi connector which can only use older wifi standards. We have a wifi 7 mesh system in our house and could not connect to the unit… Wish they told you this in the online specification!
Thankfully I had an old wifi router laying around which I powered-up, reconnected by wire to our system, and then connected this wifi to the lock… This then all worked perfectly.
The app is great to use, and adding fingerprints is easy.
This is a very well made, very satisfying to use quality smart lock.
Would recommend to anyone seeking this style of door lock. Very happy with the purchase.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, March 19, 2026
Thank you for the amazing review! We love hearing that everything—from the packaging to daily use—has lived up to expectations. Your tips on installation (and the spindle fix!) are spot-on and super helpful. We also appreciate the note on WiFi setup—that kind of feedback really helps. So glad it’s all working perfectly now—thanks again for the recommendation!
Written by a customer while visiting lockly.com