Customer reviews from lockly.com
Lockly - Secure Bluetooth Touch Screen Latch - Matte Black
Average customer rating
4.8
(323 Reviews)
Rating breakdown 323 reviews
5 Stars
281
4 Stars
32
3 Stars
10
2 Stars
0
1 Star
0
99%of customers recommend this product.
(
300 out of
304)
Customer Reviews for Lockly - Secure Bluetooth Touch Screen Latch - Matte Black
Customer Rating
5
It keeps a log of who enters/exit this is a good t
on May 11, 2022
Posted by: Austin
from Texas
Gender:Female
This thing works great!!! No need to pass out keys anymore ! I've them a code instead! If you change your mind... delete it! Problem Solved! Also it actually keeps a running log of who (what code/finger print) opens the door and at what time! I know exactly when my kids get home from school via LOCKLY APP. The numbers on the keypad ROTATE so that it doesn't make any " whereas " on your keypad as well as, if someone trys watching "how" you enter the keypad changes after every use so the "pattern" will not be the same! It's a cool feature plus it locks itself (If you set it to) so if you forget to lock it don't worry. Don't worry about getting locked out either..... just use your fingerprints! Problem solved! I LOVE this lock !!! Unfortunately my LOCKLY Deadbolt just gave up on me one day... They %100 Horner there warranty !!! SENT ME A BRAND NEW ONE !!! And the presses was so simple . SUL (my customer service rep) explained everything to me and in a little over a week I received my new lock!!!
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
3
Lockly Secure Plus Satin Nickel Smart Touchscreen
on June 6, 2023
Posted by: Ka g
from Melbourne fl
Gender:Female
Great potential. Doesn't always read fingerprints correctly. Also, the fingerprint pad is in an awkward position. Frustrating that the minimum pin digits is 6. Just another set of numbers to remember and since they are random on the keypad, sometimes two numbers are on the same touchpad.
Written by a customer while visiting lockly.com
Customer Rating
5
Super secure
on June 13, 2023
Posted by: Aman
from Caledon, Ontario, Canada
Gender:Male
Moving into a new house is always an exciting yet challenging endeavor, and one of the key concerns is ensuring the safety and security of your new abode. After extensive research, I decided to invest in the Lockly Secure Plus Smart Lock, and I must say, it has exceeded my expectations in every way possible.
First and foremost, the security features of the Lockly Secure Plus are simply unmatched. The lock utilizes state-of-the-art technology to safeguard your home like never before. With its advanced 3D fingerprint sensor and proprietary PIN Genie keypad, unauthorized access is virtually impossible. The ingenious design shuffles the numbers on the keypad after each use, ensuring that potential intruders cannot decipher your PIN through fingerprints or smudge marks. I find this feature particularly reassuring, knowing that my home is protected by an impenetrable fortress.
Setting up the Lockly Secure Plus was an absolute breeze. The installation process was straightforward, and the accompanying instructions were clear and concise. The lock seamlessly integrates with my existing door, and I encountered no compatibility issues whatsoever. Additionally, the Lockly mobile app provided a hassle-free setup experience, allowing me to customize settings, manage access codes, and monitor the lock's activity from the convenience of my smartphone.
One aspect that truly sets the Lockly Secure Plus apart is its remarkable user-friendliness. The intuitive touch screen interface makes operating the lock an absolute pleasure. I can effortlessly unlock my door with a simple touch, and the responsiveness of the touchscreen is exceptional. The lock also offers multiple unlocking methods, including fingerprint scanning, traditional keys, and even voice commands, providing utmost convenience for every household member.
Another noteworthy feature of the Lockly Secure Plus is its compatibility with smart home systems. Integration with popular platforms like Alexa and Google Assistant allows for seamless control using voice commands, adding a whole new level of convenience to my daily routine. Whether I'm locking or unlocking the door or checking its status, a simple voice command is all it takes.
Furthermore, the build quality and durability of the Lockly Secure Plus are remarkable. The lock feels solid and sturdy, providing a sense of reliability that instills confidence. Its sleek design adds a touch of modernity to my front door, making it a stylish addition to my home's aesthetics.
In conclusion, the Lockly Secure Plus Smart Lock has proven to be an outstanding investment for my new home. With its unmatched security features, seamless installation process, user-friendly interface, and compatibility with smart home systems, it has revolutionized the way I approach home security. I wholeheartedly recommend the Lockly Secure Plus to anyone seeking a top-tier smart lock that combines unbeatable security with unparalleled convenience.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
4
Customer Care Service: ZERO stars
on October 24, 2023
Posted by: Larsen
from Mexico City
Gender:Female
I had a problem with Smart Lock, needed to resolve it soon, I was locked out. Two weeks go by with 24 hrs delay or more for each question to be answered. Finally I did resolve the problem by myself. When the customer care agent give me the answer to solve the problem almost 2 weeks later, I already have it done.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
3
Nice Lock, keypad goes bad
on December 15, 2023
Posted by: Russ77
from Florida
Gender:Male
Had 2 of these locks for 3 years, very nice lock, but they are not made to be in the weather, the screens go bad within 2 years. I’ve had to replace both of mine, one was covered by warranty..
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
3
LOCKLY lock
on December 15, 2023
Posted by: Fixer
from North Dakota
Gender:Male
When it works it’s great but there is times when you can’t access it thru the internet. Getting better with some of the updates but still does it on occasion
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
3
Great features, poor connectivity.
on December 15, 2023
Posted by: Mack
Gender:Male
I have had my lock for over a year now, so I have had a chance to see if there would be improvements. I like the interface features and the fact that you can simply use your fingerprint to open the door. This works wonderfully for our kids. The scanner was a bit finicky in the beginning, but I am guessing updates have now made it more reliable. My main gripe is when trying to open the lock via the app. Most times the connection times out. Sometimes I can exit the app and then go back in and out will connect, but it is not consistent. This only happens using the "connect from anywhere" option. The Bluetooth works fine. However, I have had to let someone in in the past and the lock chose that time to not work at all, no matter what I did. I know the issue is not my Internet or firewall, as in that same instance and in many more, I have been able to open my deadbolt from another company. If Lockly could fix this connectivity issue, I would consider changing their rating to 5 stars.
No, I would not recommend this to a friend.
Written by a customer while visiting lockly.com
Customer Rating
3
Works Well Most of the Time
on May 27, 2020
Posted by: Badger
from La Crosse, WI
Gender:Male
Bought this about 9 months ago. Has many features which made us attracted to it, such as key, fingerprint, cell phone and coded entry. Also has a 9 volt emergency power possibility if the AAs die while you are out. However as of late the fingerprint option, which we found the most convenient has become rather troublesome, not sure if that's because it's dirty or what, but it has good days and bad days.
No, I would not recommend this to a friend.
Written by a customer while visiting lockly.com