Customer reviews from lockly.com
Lockly - Secure Bluetooth Touch Screen Latch - Matte Black
Average customer rating
4.8
(329 Reviews)
Rating breakdown 329 reviews
5 Stars
286
4 Stars
33
3 Stars
10
2 Stars
0
1 Star
0
99%of customers recommend this product.
(
305 out of
309)
Customer Reviews for Lockly - Secure Bluetooth Touch Screen Latch - Matte Black
Customer Rating
5
Amazing features.
on May 17, 2025
Posted by: Justmerc
from Marshall mo
Gender:Male
Everything I want in a smart door lock. Had to call support they was quick and very helpful with the set up
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Awesome Lock
on May 19, 2025
Posted by: Benjamin 22
from Rochester NY
Gender:Male
I bought this product last week and the installation was pretty straight forward. Easy to set up and we like the piece of mind that the app alerts you when the door is not shut. No more turning around in the car to double check.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Awesome lock
on May 23, 2025
Posted by: Beau13
from Boerne Texas
Gender:Male
Lock works very well no issues easy installation good price point
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Beautiful lock and handle
on June 3, 2025
Posted by: Cait
from Reno, NV
Gender:Female
After my previous LOCKLY had trouble locking, the support team was consistent in following up for assistance. I received this LOCKLY and it was so smooth to install, and the updated version with the rubber backing protects my door from scratches. It connects very easily to the app.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
4
Great lock
on June 4, 2025
Posted by: Nezza
from Perth, W.A.
Gender:Male
This lock is so good. Setting up is a breeze and works great. We are using the fingerprint access with confidence and no issues and I have already had to give out an access code for a trusted contractor to gain entry so that I did not have to organise someone to be there.to unlock the door. The only downside is that I wish that I didn't have to buy the wifi link to access the lock remotely and that the door handle did not stick out so far as we can't close the security screen door now. Definitely recommend this lock to anyone.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 5, 2025
Thank you so much for your thoughtful review! We're thrilled to hear that you're enjoying the ease of setup and the convenience of fingerprint access and access codes — that kind of flexibility is exactly what we aim for.
We appreciate your feedback about the Wi-Fi Hub and door handle design. We’re always listening and continuously working to improve both the product and the user experience, so your input is very valuable to our team.
Thanks again for recommending Lockly — it means a lot!
📧 help@lockly.com
📞 669-500-8835
We appreciate your feedback about the Wi-Fi Hub and door handle design. We’re always listening and continuously working to improve both the product and the user experience, so your input is very valuable to our team.
Thanks again for recommending Lockly — it means a lot!
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Safe and easy to operate
on June 8, 2025
Posted by: Donny
from Branson MO
Gender:Male
We bought this product for our nightly rental and are impressed how easy it is to operate to keep our rental and our guests save.
Response from lockly.comBy Ashley L., Lockly Customer Service, June 9, 2025
Thank you for your feedback! We’re glad to hear that Lockly is making it easy to manage your nightly rental while keeping both your property and guests safe. Your satisfaction means a lot to us, and we’re here if you ever need any assistance or tips to get the most out of your lock!
Written by a customer while visiting lockly.com
Customer Rating
5
High quality and secure lock
on June 10, 2025
Posted by: Leta
from Washington DC
Gender:Female
Bought this lock. Installation was easy and really
Like the feature of covering the keypad the fact that the numbers don’t stay in same location
Like the feature of covering the keypad the fact that the numbers don’t stay in same location
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 11, 2025
Thank you for your review! We're happy to hear that installation was easy and that you're enjoying the secure keypad design. The number randomization feature is one of our favorites too—it's a great way to prevent code guessing from fingerprints or wear. We appreciate your support and hope you continue to enjoy your Lockly!
Written by a customer while visiting lockly.com
Customer Rating
5
Complete and thorough review!
on June 13, 2025
Posted by: Warbarz
from Minnesota, USA
Gender:Male
First off, 5 Stars. I have 4 lockly locks. All the same model, two different physical colors/finishes. This means that I have some ability to affirm reliability for this model particularly as 4 units of various time periods have been employed for greater than 2 years, going on 5 years now on the oldest. These are all installed indoors.
First, I have contacted support on two occasions. First time was because I lost (adhesive let loose) the magnet that detects if the door is opened or closed. Support replaced it for free. The second time I needed help was years after install, I wanted to merge 2 locks into an account with 2 existing locks and lost the security key. Within minutes of contact I was advised and guided through a recovery process which enabled me to get the locks reprogramed and added to the other account. The best part though was they maintained the finger print history! Amazing! So pleased!
Next lets cover battery life... surely a blue tooth enabled, wifi capable (via hub), device with a screen that manipulates a actuator would eat batteries right? WRONG! I honestly do not know how they did it, but this thing is used EVERY DAY, multiple times a day, and RARELY needs batteries changed... like every few months, or maybe like once a year? Hard to believe honestly, but thats why I am sharing it. Put good (non rechargables) in and it just keeps going. LOVE IT!
First, I have contacted support on two occasions. First time was because I lost (adhesive let loose) the magnet that detects if the door is opened or closed. Support replaced it for free. The second time I needed help was years after install, I wanted to merge 2 locks into an account with 2 existing locks and lost the security key. Within minutes of contact I was advised and guided through a recovery process which enabled me to get the locks reprogramed and added to the other account. The best part though was they maintained the finger print history! Amazing! So pleased!
Next lets cover battery life... surely a blue tooth enabled, wifi capable (via hub), device with a screen that manipulates a actuator would eat batteries right? WRONG! I honestly do not know how they did it, but this thing is used EVERY DAY, multiple times a day, and RARELY needs batteries changed... like every few months, or maybe like once a year? Hard to believe honestly, but thats why I am sharing it. Put good (non rechargables) in and it just keeps going. LOVE IT!
So... app works great, support is great, battery life is great, and longevity is great as they are still going strong 5 years later.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 16, 2025
Wow—thank you so much for the 5-star review and for sharing such a thorough, long-term perspective! We’re absolutely thrilled to hear that all four of your Lockly locks have performed reliably over the years, and it's fantastic to know that our customer support team was able to assist you quickly and effectively both times you reached out. We're especially glad the fingerprint history was preserved during reprogramming—that's one of the features we’re proud of!
It’s also great to hear how impressed you are with the battery life. We’ve worked hard to make sure Lockly devices are not just secure and smart, but also energy-efficient. Your experience really means a lot to us, and we're so grateful for your continued support and trust over the years.
Thanks again for being such a loyal Lockly customer!
It’s also great to hear how impressed you are with the battery life. We’ve worked hard to make sure Lockly devices are not just secure and smart, but also energy-efficient. Your experience really means a lot to us, and we're so grateful for your continued support and trust over the years.
Thanks again for being such a loyal Lockly customer!
Written by a customer while visiting lockly.com