Customer reviews from lockly.com
Lockly - Secure Bluetooth Touch Screen Latch - Matte Black
Average customer rating
4.8
(323 Reviews)
Rating breakdown 323 reviews
5 Stars
281
4 Stars
32
3 Stars
10
2 Stars
0
1 Star
0
99%of customers recommend this product.
(
300 out of
304)
Customer Reviews for Lockly - Secure Bluetooth Touch Screen Latch - Matte Black
Customer Rating
5
This is the best smart lock you can buy!
on October 7, 2022
Posted by: Peteb
from Palm Coast, Florida
Gender:Male
I’ve owned this smart lock for over 2 years and I must say I honestly love it. It’s extremely rare for me to write product reviews, but after this most recent experience with the company I must. After encountering an issue where the battery compartment developed corrosion I reached out to Lockly for help with replacing the lock since it also stopped working. After reaching out and speaking with two representatives and having a great conversation with them, they were able and willing to replace the lock for me immediately. After receiving the lock I waited 6 days to replace it due to hurricane Ian once I finally replaced it I called them back explained the situation and they were very understanding! Finally the new lock I was sent also has some new features that the other one didn’t have so Im very happy. I would recommend lockly to anyone in the market for a smart lock. The biometric system is awesome!
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Posted by: Joan C.
Verified Purchase:Yes
Second Lockley for me. I had one for my back door and after a year got one for my front door. Love that my finger is my key!
Written by a customer while visiting lockly.com
Customer Rating
5
Lockly smart lock review
on October 21, 2022
Posted by: Secure
Love this smart lock with fingerprint ability. The randomness of the lock code makes it hard for anyone overlooking to identify patterns to decipher the keycde. Look is also very stylish and sleek. Definitely worth recommending.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
4
Great Lock with 1 Major Flaw
on October 21, 2022
Posted by: SSSJ Danny
from San Jose, CA
Gender:Male
This is the type of Lock I've always wanted. It has so many options on how to open: Key, Code, Fingerprint, Phone. It was easy to install and works flawlessly.
The Biggest Problem is that the App can say that the Door is "Locked" but the Door Can be Wide Open. I've requested that there be an option in the app to let you know when the door is open between a certain time or a notification if the doors been open for more than X amount of minutes. While I would recommend this to friend I would let them know about this huge flaw.
Quality is Great.
Value is Pricey, but it compared to others it may be within your budget.
Performance is good at the keypad, but the phone app can be buggy sometimes.
Design of the Lock is Great, but the App needs to be fixed with the notes I've left above.
Value is Pricey, but it compared to others it may be within your budget.
Performance is good at the keypad, but the phone app can be buggy sometimes.
Design of the Lock is Great, but the App needs to be fixed with the notes I've left above.
I would recommend this to a friend!
Response from lockly.comBy Customer Solutions, October 24, 2022
Thanks for providing your review and feedback! We are thrilled that you like your new lock! Our Secure Plus model does not have this ability currently, but you can purchase the Secure Wifi Hub (which comes with a wired door sensor that communicates with the Lockly app whether the door is open or closed) to be able to disables the auto-lock timer when the lock is in open status. You can also purchase our Secure pro model that comes with the WIFI hub and door sensor, bundled together to save you money. If there is anything we can help with, please reach out to us at help@lockly.com and we'll be happy to help!
Written by a customer while visiting lockly.com
Customer Rating
5
Best Lock on The Market
on October 23, 2022
Posted by: Serg916
from Orlando FL
Gender:Male
Purchased this lock with my new home and liked how it works. Ended up buying 2 more
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent products and good customer service
on November 3, 2022
Posted by: Anonymous
from Sydney
Gender:Male
Bought two of locks as far, so easy to set up and user friendly.
Had a issue with second one, support team quickly replaced it with the new one.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Posted by: Anonymous
from PA
Gender:Male
Verified Purchase:Yes
Nice lock. Works very well and easy to install……..
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Great lock very convenient!
on December 11, 2022
Posted by: Nitram
from Vancouver
Gender:Male
I bought this a few months ago for a couple of my doors and it’s been very reliable. With the customizable time lock and fingerprint/code/key options make this very convenient to use. Best feature is the scrambling of the code so even if someone is watching you put in the code, they won’t know what the code is.
I would recommend this to a friend!
Written by a customer while visiting lockly.com