Customer reviews from frigidaire.com
Frigidaire - Gallery Series 30" Built-In Double Electric Convection Wall Oven - Stainless Steel
Average customer rating
4.4
(479 Reviews)
Rating breakdown 479 reviews
5 Stars
334
4 Stars
75
3 Stars
18
2 Stars
16
1 Star
36
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - Gallery Series 30" Built-In Double Electric Convection Wall Oven - Stainless Steel
Customer Rating
1
Nice oven but the bugs need to be worked out
on May 21, 2020
Posted by: Feilmatt
[This review was collected as part of a promotion.] We bought this double wall oven to replace our last GE oven. It fit nicely in the space. Features are wonderful and it bakes very well. The only issue we’ve had is that a few times per day, the oven beeps like someone selected a function by itself (with no one touching it). It then beeps again in about 30 seconds because the start button wasn’t selected and turns off. It actually could turn on by itself if this happens quickly on its own. I contacted support and they plan to send a technician, but I don’t want parts replaced on a brand new oven. I would like a replacement shipped ASAP.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , June 1, 2020
Hi, Feilmatt!
We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention.
So that we are able to properly address your concerns and assist you with the issue you are experiencing. Please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
We look forward to speaking with you.
Best Regards,
Ciara
We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention.
So that we are able to properly address your concerns and assist you with the issue you are experiencing. Please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
We look forward to speaking with you.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
3
Sets off smoke alarms every time when broiling
on June 18, 2020
Posted by: Student t
[This review was collected as part of a promotion.] I had hoped this oven would cure the problem of setting off smoke alarms but it is much worse now, even after steam clean. Venting inside is a bad idea.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, June 30, 2020
Hello, Student t!
Thanks for reaching out to us regarding your concerns. Broiling is direct heat cooking and will produce some smoke. If smoke is excessive, place food further away from the element. Please refer to page 40 in the Use and Care Guide for additional tips. I have included a link to the manual below. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
ftp://ftp.electrolux-na.com/ProdInfo_PDF/Memphis/A00538603en.pdf
Bianca
Thanks for reaching out to us regarding your concerns. Broiling is direct heat cooking and will produce some smoke. If smoke is excessive, place food further away from the element. Please refer to page 40 in the Use and Care Guide for additional tips. I have included a link to the manual below. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
ftp://ftp.electrolux-na.com/ProdInfo_PDF/Memphis/A00538603en.pdf
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
previously has a frigidaire double oven. OK
on June 22, 2020
Posted by: frustrated bill
[This review was collected as part of a promotion.] I bought this a month ago. Oven burns everything that is put into it. Have to constantly monitor cooking. It's not set and forget. Oven controls don't work properly. Pushing timer changes cook temp. Sometimes when pushing timer on/off you can set timer, but it displays a different number you put in. This is very frustrating. Thinking about returning it.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 2, 2020
Hi, frustrated bill!
Thanks for providing your feedback. We are not pleased to hear you are experiencing issues with your wall oven. I reviewed your file and see where service was scheduled to address your concerns. Should the repair not address your concerns and you need assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Thanks for providing your feedback. We are not pleased to hear you are experiencing issues with your wall oven. I reviewed your file and see where service was scheduled to address your concerns. Should the repair not address your concerns and you need assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
2
Oven
on October 4, 2020
Posted by: TaylorT2991
[This review was collected as part of a promotion.] I bought this brand new and had it installed. The first time i used it the oven started giving me error codes. It only works when it wants to. I can’t get connected with an agent on the phone to come look at it. So currently I have a brand new oven that doesn’t work.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, October 27, 2020
Oh no! TaylorT2991.
We are so sorry to learn of your experience with your appliance. We understand how important having a working oven is to any family and would love to review all possible options. Please check your email as we have reached out to you for further assistance. Or, you are more than welcomed to come chat with us. -R'Shaye
We are so sorry to learn of your experience with your appliance. We understand how important having a working oven is to any family and would love to review all possible options. Please check your email as we have reached out to you for further assistance. Or, you are more than welcomed to come chat with us. -R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Many issues
on October 14, 2020
Posted by: LSchmidt
This oven, while looking great and loaded with features, is just awful. The temperature doesn’t hold to the setting and the control panel is extremely difficult!
Response from frigidaire.comBy Online Outreach Specialist, October 22, 2020
Hey, LSchmidt! We're sorry to hear that your wall oven hasn't performed as expected.
We would like to gain a little bit more insight to assist with your concerns. Please look for our email communication to you shortly. Kindly, Courtney
We would like to gain a little bit more insight to assist with your concerns. Please look for our email communication to you shortly. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good features, but noisy
on November 20, 2020
Posted by: Arkansawer
[This review was collected as part of a promotion.] It looks great. Cooks great. But it has a noisy fan.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Scared at this point
on November 26, 2020
Posted by: BC1189
[This review was collected as part of a promotion.] Love the ovens and they bake so evenly my wife, who is a Chef by trade loves them. Problem is that they are 4 months old and had to have a service tech come out and replace the fan already. I'll hold judgement for a few more months to see if this was a one time thing or a preveiw of problems to come
Written by a customer while visiting frigidaire.com
Customer Rating
1
Error code the first time used!!
on February 9, 2021
Posted by: Disappointed 01963
[This review was collected as part of a promotion.] My husband and I chose Frigidaire appliances for our new house because they are an old trusted brand and their appliances are made in North America. We also liked the look and thought they would be very functional. The first time I turned the oven on, (to burn out the new smell) it heated up for a while, then shut off with an error message. The repair is scheduled for two weeks from now, we hope it was an isolated incident and that it will be great once fixed. Things can happen in transit, I am sure, but this has not inspired confidence. After checking online, this error code appears to have happened to a few people.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , February 18, 2021
I apologize this has been your experience with your wall oven and thank you for bringing it to our attention.
Please know we make every effort to ensure our consumers have the best experience with their purchase, and your feedback does not go unnoticed for continuous improvement.
Based on the information provided, I was able to see the technician is scheduled to come out to your home, as you have advised.
I have faith that once the technician arrives, they will be able to resolve your concerns. In the event they are unable to do so, do not hesitate to reach out to us via live chat on www.frigidaire.com or at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
Please know we make every effort to ensure our consumers have the best experience with their purchase, and your feedback does not go unnoticed for continuous improvement.
Based on the information provided, I was able to see the technician is scheduled to come out to your home, as you have advised.
I have faith that once the technician arrives, they will be able to resolve your concerns. In the event they are unable to do so, do not hesitate to reach out to us via live chat on www.frigidaire.com or at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com