Customer reviews from frigidaire.com
Frigidaire - Gallery Series 30" Built-In Double Electric Convection Wall Oven - Stainless Steel
Average customer rating
4.4
(479 Reviews)
Rating breakdown 479 reviews
5 Stars
334
4 Stars
75
3 Stars
18
2 Stars
16
1 Star
36
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - Gallery Series 30" Built-In Double Electric Convection Wall Oven - Stainless Steel
Customer Rating
5
Big and simple to use this
on December 10, 2019
Posted by: Jan39
[This review was collected as part of a promotion.] Bought it just before Thanksgiving when the 15yr. old Bosch gave out. Slightly larger than the Bosch but was able to get it in with some cabinet adjustments. Both turkeys came out great and the meat probe is great. Looks beautiful in the kitchen too.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Save just in time for the holidays
on January 14, 2020
Posted by: JerryB55
[This review was collected as part of a promotion.] Our oven failed just before Thanksgiving. The repair contractor said the replacement parts were not available until late January. 12 people coming for dinner on Thanksgiving, plus Christmas and New Year's with no oven. My wife went into panic mode. Frigidaire came through. As the parts were not readily available for the holiday seasons, they replaced the oven with a new unit. It was installed the day before our guest arrived.
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far I’m happy
on January 26, 2020
Posted by: sharp611
[This review was collected as part of a promotion.] Bought this to replace an aging oven that had developed a mind of its own, and parts were no longer available. Main reason I picked this over another was the size. Some other models and brands would require modifications of my cabinets. This one fit beautifully. So far I have no complaints. Works well and looks great!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Updates!
on January 27, 2020
Posted by: KimmiCrocker
[This review was collected as part of a promotion.] We bought this double oven to replace a previous model. The first thing we noticed was the message on the fllor of each oven, "Do not place aluminum foil on bottom surface". This is exactly why replaced our previous model. Well meaning hubs...
I really like all the new convection settings, the handles on all oven racks, and the probe thermometer in the top. Oven may be a bit louder than our previous model, but nothing to be concerned about. The oven is a bit larger than my previous model, too, which is terrific. But the fact that Fridgidare guarantees all their oven will fit in the same cut out is what sold me. Hubs was able to install himself. Connecting three wires and a some muscle is all it requires.
I really like all the new convection settings, the handles on all oven racks, and the probe thermometer in the top. Oven may be a bit louder than our previous model, but nothing to be concerned about. The oven is a bit larger than my previous model, too, which is terrific. But the fact that Fridgidare guarantees all their oven will fit in the same cut out is what sold me. Hubs was able to install himself. Connecting three wires and a some muscle is all it requires.
Written by a customer while visiting frigidaire.com
Customer Rating
1
DO NOT BUY
on January 27, 2020
Posted by: Mrc9999
If I could give it 0 stars I would. We have had these ovens for approximately 6 weeks and have had issue after issue. They worked great for 5 days and then completely shut off within 90 seconds if turning on with an error code. Took 3 weeks to get a circuit board, which didn’t fix the issue. Now we need a new fan assembly, which takes another week to get in stock. Frigidaire support made me an appointment for which I took off work and the tech never showed up. Stay away from this brand.
Response from frigidaire.comBy Briana, Online Outreach Specialist, January 30, 2020
Hello, Mrc9999! Thank you for your feedback! We sincerely apologize for your experience. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. We would be more than happy to look into this for you. For further assistance, please feel free to chat with us online or contact us via phone at 800-347-4432 M-F, 8:30 am- 8:00 pm EST, our team will be happy to assist you further. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Disappointing to say the least!!
on February 3, 2020
Posted by: Worthless Double Ovens
After waiting months, my double ovens were finally installed in time for the Thanksgiving holiday. From the start the fans were way too loud and after only using them a few times, I started receiving an error code and they stopped working altogether!! It is now February and I am stuck waiting on a new fan. My husband had to buy me a small countertop oven just so I can bake meals for our family! How embarrassing to have double ovens that look nice, but are currently a worthless money sucker!! I will think twice before purchasing another Frigidaire oven. :-(
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, February 4, 2020
Hello Valued Customer,
We are disappointed to learn that you have experienced this temporary failure with your new double oven. This is certainly not the impression we are aiming to make with our consumers. We thank you for your patience while the repair is being completed.
Should you need to reconnect with us, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindest Regards, Anna
We are disappointed to learn that you have experienced this temporary failure with your new double oven. This is certainly not the impression we are aiming to make with our consumers. We thank you for your patience while the repair is being completed.
Should you need to reconnect with us, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindest Regards, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Used 5 times and broke
on March 9, 2020
Posted by: sheveland
[This review was collected as part of a promotion.] The oven broke after 5 time using. It is bad. The motherboard needed replacement including a few other pieces. To top it off,it took about 3.5 weeks to have the oven fixed. I even had to track down parts for the subpar company contracted to repair. I have other appliances that are Frigidaie and I am very unhappy. Dishwasher does not clean, refrigerator is not consistent in temperature. I contacted customer service. We were told to put dishes in dirty, dont rinse and turn refrigerators temp up. Neither worked. It doesnt seem Frigidaire cares about quality just turn out a subpar product for a quick buck. Very sad this appears to be their business plan
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, March 10, 2020
Hello SarahSG.
Thank you for taking the time to share feedback on your experience. This is certainly not the impression we were aiming to make. We sincerely apologize that the repair to your wall oven was not completed in a timely manner.
We do recommend, for the dishwasher, the continued use of a rinse aid. Also, please confirm that your water heater is set at 120°F (49°C) to assure proper water temperature inside the dishwasher. Lastly, run the faucet closest to the dishwasher prior to starting the dishwasher to purge cold water from the hot water line.
We are interested to learn more about the varying temperatures in your refrigerator. At your convenience, please reconnect with our customer service team to discuss further. Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Thank you for taking the time to share feedback on your experience. This is certainly not the impression we were aiming to make. We sincerely apologize that the repair to your wall oven was not completed in a timely manner.
We do recommend, for the dishwasher, the continued use of a rinse aid. Also, please confirm that your water heater is set at 120°F (49°C) to assure proper water temperature inside the dishwasher. Lastly, run the faucet closest to the dishwasher prior to starting the dishwasher to purge cold water from the hot water line.
We are interested to learn more about the varying temperatures in your refrigerator. At your convenience, please reconnect with our customer service team to discuss further. Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
2
disappointed
on March 9, 2020
Posted by: Jazzi
I recently replaced all of my kitchen appliances and went with Frigidaire because of the smudge proof finish, which I love. I am so disappointed in the double ovens because they don't have time bake. You can delay the start time, but you cannot enter an end time for the ovens to shut off. My 20+ year old KitchenAid double ovens could do this, so I think this is a huge step back in today's technology.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , March 10, 2020
Hey there, Jazzi!
We thank you for stopping by to share your feedback and suggestions with us. We strive to produce products to meet our consumer's needs, and your feedback does not go unnoticed for continuous improvement.
Should you ever have any questions or concerns, feel free to chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
We thank you for stopping by to share your feedback and suggestions with us. We strive to produce products to meet our consumer's needs, and your feedback does not go unnoticed for continuous improvement.
Should you ever have any questions or concerns, feel free to chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com