Customer reviews from kitchenaid.com
KitchenAid - 18" 29-Lb. Built-In Ice Maker - Black
Average customer rating
3.9
(108 Reviews)
Rating breakdown 108 reviews
5 Stars
65
4 Stars
12
3 Stars
8
2 Stars
2
1 Star
21
76%of customers recommend this product.
(
68 out of
89)
Customer Reviews for KitchenAid - 18" 29-Lb. Built-In Ice Maker - Black
Customer Rating
1
on November 22, 2024
Posted by: 5209
[This review was collected as part of a promotion.] Made one tube of ice and hasn't worked since, supposedly bad pump
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 25, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 628485.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Doesn't Last Long
on April 22, 2025
Posted by: Ice Out
[This review was collected as part of a promotion.] It's the only ice maker that is 18" wide which is what we need to fill the open space in our kitchen. We bought our first one in 2004, that died and got another one in 2016 and that died last year. I'm assuming this one will break down as soon, or sooner. These work fine until they don't...and that breakdown point comes sooner and sooner. I'd never buy one of these again if I had a choice.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 25, 2025
Thank you for sharing your experience with us. We regret to hear that your Ice Maker is not living up to your standards. If you have any questions or concerns with your Ice Maker, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Ice Maker model/serial number, and reference Case # 712314.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not happy!!!
on May 18, 2025
Posted by: CS76
[This review was collected as part of a promotion.] This ice maker worked for 2 months from time of installation, then quit (no power, nothing, just died) and we’ve had a problem with the repair people that we were set up with by Kitchenaid.
Response from kitchenaid.comBy KitchenAid Social Media Team, Customer Service, May 21, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 725503.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible Machine
on June 9, 2025
Posted by: Good for a little while
from New York
ZERO Stars. We have had this machine for just over two years. In year one there was an issue with the compressor and we were lucky enough to get it fixed just prior to the warranty expiring. After they "fixed" the issue it only took another year for the same thing to happen. Lucky us, we get to pay for the service technician to come out and diagnosis that there is obviously something mechanically wrong with the ice maker. Kitchenaid Whirpool has the worst CSR as they only read from a script and are unable to actually help or provide any actual assistance. The only option they had for us was to spend more money on an extended service plan which definitely makes sense for them. This is the last appliance we ever purchase from them.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 9, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 735538.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Fantastic ice maker delivered within a week.
on October 11, 2022
Posted by: Michael1953
from Austin Tx
[This review was collected as part of a promotion.] We purchased our second ice maker from KitchenAid last month. Price was actually below what we paid for the first one several years ago. It was delivered within a week and was promptly installed. The installation was included in the price!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Super Fast and great features
on May 9, 2019
Posted by: SusanB68
from Wapato, WA
Gender:Female
[This review was collected as part of a promotion.] I bought this icemaker and we love it. It makes ice so fast and we never run out.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
The ice is great
on May 9, 2019
Posted by: Karen C
from Kilgore, TX
Gender:Female
[This review was collected as part of a promotion.] Very happy with the purchase and the ice is great couldn’t ask for anything better.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Makes loads of great ice
on June 19, 2019
Posted by: Slade99
from Texarkana, TX
Gender:Male
[This review was collected as part of a promotion.] We bought this as a replacement for an old ice maker and very happy with the choice. Great features include the filter and the max ice setting as well as indicators for time to change filter.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com