Customer reviews from kitchenaid.com
KitchenAid - 18" 29-Lb. Built-In Ice Maker - Black
Average customer rating
3.9
(108 Reviews)
Rating breakdown 108 reviews
5 Stars
65
4 Stars
12
3 Stars
8
2 Stars
2
1 Star
21
76%of customers recommend this product.
(
68 out of
89)
Customer Reviews for KitchenAid - 18" 29-Lb. Built-In Ice Maker - Black
Customer Rating
2
After only one year it is broken
on May 31, 2023
Posted by: Jacana
from Sanford fl
[This review was collected as part of a promotion.] We had our previous ice maker for 20 years and the new one broke after just a year. It also gets mildew on the inside which never happened with the old one. Hopefully it will be repaired under warranty.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, June 2, 2023
Thank you for sharing your experience with us, Jacana. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 335549.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Kitchen Aid undercounter icemaker
on July 24, 2023
Posted by: poor appliances
from Yemassee SC
[This review was collected as part of a promotion.] I purchased this ice maker less than a year ago. It has quit making ice and the service rep. that has been assigned can't seem to get it fixed. I am very disappointed in the ice maker but even more so the poor service provided by Kitchen Aid for their product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, July 25, 2023
Thank you for sharing your experience with us, poor appliances. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 361335.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
SOOOOO LOUD!!!!!
on August 13, 2023
Posted by: Leigh Leigh
from Beaumont, Texas
[This review was collected as part of a promotion.] We have had this ice maker a little over a week. At first we didn’t even notice it was here. Now it is so loud we have to turn it off to watch TV or turn the TV up as loud as it will go. Very annoying and frustrating.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 14, 2023
Thank you for sharing your experience with us, Leigh Leigh. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 372456.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worst experience ever
on August 23, 2023
Posted by: So bad
from Atlantic beach, N Y
[This review was collected as part of a promotion.] This item was installed three weeks ago and has broken down twice. It is currently down.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 25, 2023
Thank you for sharing your experience with us, So bad. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 378208.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
No good, have had multiple repairs still not fixed
on November 19, 2023
Posted by: LH12
from Neosho, Mo
I bought my ice maker June 2023. By September 2023 it stopped making Ice. They have been to my home 4 times to repair the third time he took the ice maker completely apart with all the machine all over my kitchen floor he even had to weld part of it. He put it back together and the machine started making extreme loud noise by that evening. I had to turn it off I had to wait tlll Monday to call. He came back this past Friday and could not find anything wrong and it started making ice. So the day after Saturday it started it again not making ice and making loud noise.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 20, 2023
Thank you for sharing your experience with us, LH12. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 432183.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not recommended
on April 11, 2024
Posted by: ephtc20
from Germantown TN
We bought this in our new house in 2017. It has sprung a leak that we still can't locate and ruined our pantry wood floor.
It worked great for a while but such catastrophic failure (with no warning!) is totally unacceptable.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 15, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 517615.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worst appliance I have ever owned
on July 10, 2024
Posted by: Wirst ice maker
from Lombard IL
From the out set the ice maker was a disappointment. First ice machine has broken down twice with expensive service calls. Second the machine dose not keep the ice that is made cold enough resulting in constant running.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Marcos O, Social Care, July 11, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your icemaker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 562745.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Bad pump stopped working
on August 10, 2024
Posted by: Mlstout
from Fairview TX
[This review was collected as part of a promotion.] The ice machine stopped working just a few weeks after install. We had to initiate a repair by an authorized repair team & they determined the pump is bad and needs replaced. Unfortunately, we are in the same situation with our brand new JennAir dishwasher which was installed the same day. It is being replaced by the store we bought it from. Seems like Whirlpool is having an issue with their pumps? Not a good experience to finish off our major kitchen remodel. Been happy with KitchenAid in the past so this is very disappointing.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 12, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 576356.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com