Customer reviews from kitchenaid.com
KitchenAid - 18" 29-Lb. Built-In Ice Maker - Black
Average customer rating
3.8
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
65
4 Stars
13
3 Stars
8
2 Stars
3
1 Star
23
75%of customers recommend this product.
(
69 out of
92)
Customer Reviews for KitchenAid - 18" 29-Lb. Built-In Ice Maker - Black
Customer Rating
1
Needs lots of repairs
on June 26, 2025
Posted by: Nelda
from Texas
Have had repair person here 4 times or more in the last 4 years of owning this machine. Cannot use the water filter or it always says to change the water filter. The only time this warning is not showing is without a water filter
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 30, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 743885.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Avoid at all costs!
on September 1, 2025
Posted by: Checheche
from Marathon, florida
Avoid Kitchenaid free standing ice makers at all cost. They fail at the 3 year mark. My first one was purchased in November 2016 and three years later failed. I had to replace with the newer model as the one I had was discontinued. Unfortunately I needed to get Kitchenaid again so it would match my other appliances and fit in the built in space. 3 years later - the ice maker failed again! The control board needed replacing, the intake valve and solenoid, and the bin sensor! It’s exactly 3 years later and the machine has failed again! Of course it’s out of warranty, so I need to find someone who can come diagnose, service and replace parts. Avoid Kitchenaid ice makers - unless you are prepared for costly repairs every 3 years.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 2, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 789546.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Good dependable equipment.
on September 21, 2025
Posted by: Icemaker #2
from Azle TX 76020
[This review was collected as part of a promotion.] We replaced our KitchenAid icemaker that served us well of 13 year.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Great Ice, Worthless Warranty
on October 15, 2025
Posted by: icefan
from Windsor, CO
I have owned several of these. They produce great ice.
For the latest one I purchased, the "Built-In Drain Pump System" failed and KitchenAid/Whirlpool refuses to cover it under warranty. They claim that since they happen to also sell the units without drain pump and that you _can_ later add the drain pump that the drain pump is NOT covered. The facts are:
* The marketing says this has a "Built-In Drain Pump System" (see the web page).
* The one without the drain pump included has a DISTINCT product number (KUID318 rather than KUID508).
* The drain pump came installed from KitchenAid, it was NOT added after the fact by the dealer or me.
* The warranty document says nothing about not covering the drain pump.
For the latest one I purchased, the "Built-In Drain Pump System" failed and KitchenAid/Whirlpool refuses to cover it under warranty. They claim that since they happen to also sell the units without drain pump and that you _can_ later add the drain pump that the drain pump is NOT covered. The facts are:
* The marketing says this has a "Built-In Drain Pump System" (see the web page).
* The one without the drain pump included has a DISTINCT product number (KUID318 rather than KUID508).
* The drain pump came installed from KitchenAid, it was NOT added after the fact by the dealer or me.
* The warranty document says nothing about not covering the drain pump.
So buy this for the great ice but be prepared to be scammed by KitchenAid/Whirlpool if the drain pump fails.
I would recommend this to a friend!
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 16, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 822461.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Great ice but may fail
on October 21, 2025
Posted by: Pkp5
from Arkansas
[This review was collected as part of a promotion.] The ice machine worked great for the first 2 months. But now it will not turn on.
Gave it 2 stars because when it worked the ice production was great
Gave it 2 stars because when it worked the ice production was great
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 27, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 825242.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Junk
on November 1, 2025
Posted by: Willmc
[This review was collected as part of a promotion.] It broke down shortly after it was installed and hasn’t been replaced
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 3, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 832267.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
KitchenAid Icemaker
on November 21, 2025
Posted by: Rose Ellen
from Johnson City. Tennessee
[This review was collected as part of a promotion.] This will be my third icemaker I have had. I hope this one performs better. So far , so good.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Defective machine
on December 18, 2025
Posted by: Anonymous
from Baltimore MD
[This review was collected as part of a promotion.] This WAS my favorite ice machine, however the factory does not ship new machines with a filter cartridge. The filters restrict water flow which prevents ice production. ADU serviced
4 times , and even replaced entire machine .......which unfortunently has the SAME problem. HELP ! Can Kitchen Aid help me ! Or can anyone, including an appliance tech help resolve this issue ? I would really appreciate some feedback. Thanks, John H.
4 times , and even replaced entire machine .......which unfortunently has the SAME problem. HELP ! Can Kitchen Aid help me ! Or can anyone, including an appliance tech help resolve this issue ? I would really appreciate some feedback. Thanks, John H.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 18, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker.
Ice makers can have issues with no, low, or intermittent ice production due to drainage problems.
Drain System Checks
Kinked/Pinched Drain Hose?
A twisted, kinked, or pinched drain hose is a common cause of poor or no ice production and may lead to intermittent or no power. Smooth water flow is essential.
Action:
Inspect: Check the entire drain hose, especially bends and where it connects. Check behind the unit if installed in a cabinet.
Correct: Gently straighten any twists or kinks for smooth drainage.
Restore Power: The ice-making cycle should begin after power is restored.
Re-install Carefully: When returning the unit to a cabinet, ensure the hose does not re-kink or get pinched.
Correct Drain Hose Installed?
Using an incorrect or non-manufacturer-approved drain hose can mimic a kink (low/no ice, intermittent power). Use of the correct material is vital.
Action:
Verify: Use only the kink-resistant hose provided by the manufacturer.
Accessory Kit: If a drain pump accessory is installed, the specific 10-foot corrugated drain hose must be used.
Replace: Replace any incorrect hose with the appropriate, recommended one.
Drain Hose Too High or Too Long (For Models with a Built-in Drain Pump)?
Exceeding maximum vertical or horizontal runs overworks the pump, causing back pressure, which halts drainage and ice production, or triggers a safety shutdown.
Max Run Limits:
Vertical Lift: Not over 9 feet above the pump outlet.
Horizontal Run: No more than 30 feet from the pump location.
Correct: Re-route plumbing or relocate the ice maker to stay within these limits.
Drain Hose Connected to a Garbage Disposer?
If connected to a disposer, the internal knockout plug must be removed to prevent blockage. Failure to remove the plug stops drainage, halting the ice cycle and possibly shutting off power as a safety measure.
Check: Ensure the knockout plug inside the disposer's drain connection port has been completely removed.
Refer to Instructions: See the connecting instructions for detailed guidance.
Drain Cap On Correctly and Securely?
The drain cap in the storage bin seals the water pan. A loose cap interferes with water retention, resulting in low, thin, or no ice.
Locate: Find the cap on the bottom of the water pan inside the ice storage bin.
Drain and Check: Unscrew the cap to drain, then inspect it.
Secure: Replace and screw the cap on tightly to create a proper seal.
Environmental Factors
Room Temperature?
Ambient temperature affects the bin thermostat.
Minimum Temperature: The room must be above 45°F (7°C).
Thermostat Shutdown: Below this temperature, the thermostat may incorrectly sense a full bin and shut down the ice cycle.
Restart: Manually restart the unit once the temperature is above 45°F (7°C).
If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Range model/serial number, and reference Case # 881359
We look forward to speaking with you.
Christy T
Ice makers can have issues with no, low, or intermittent ice production due to drainage problems.
Drain System Checks
Kinked/Pinched Drain Hose?
A twisted, kinked, or pinched drain hose is a common cause of poor or no ice production and may lead to intermittent or no power. Smooth water flow is essential.
Action:
Inspect: Check the entire drain hose, especially bends and where it connects. Check behind the unit if installed in a cabinet.
Correct: Gently straighten any twists or kinks for smooth drainage.
Restore Power: The ice-making cycle should begin after power is restored.
Re-install Carefully: When returning the unit to a cabinet, ensure the hose does not re-kink or get pinched.
Correct Drain Hose Installed?
Using an incorrect or non-manufacturer-approved drain hose can mimic a kink (low/no ice, intermittent power). Use of the correct material is vital.
Action:
Verify: Use only the kink-resistant hose provided by the manufacturer.
Accessory Kit: If a drain pump accessory is installed, the specific 10-foot corrugated drain hose must be used.
Replace: Replace any incorrect hose with the appropriate, recommended one.
Drain Hose Too High or Too Long (For Models with a Built-in Drain Pump)?
Exceeding maximum vertical or horizontal runs overworks the pump, causing back pressure, which halts drainage and ice production, or triggers a safety shutdown.
Max Run Limits:
Vertical Lift: Not over 9 feet above the pump outlet.
Horizontal Run: No more than 30 feet from the pump location.
Correct: Re-route plumbing or relocate the ice maker to stay within these limits.
Drain Hose Connected to a Garbage Disposer?
If connected to a disposer, the internal knockout plug must be removed to prevent blockage. Failure to remove the plug stops drainage, halting the ice cycle and possibly shutting off power as a safety measure.
Check: Ensure the knockout plug inside the disposer's drain connection port has been completely removed.
Refer to Instructions: See the connecting instructions for detailed guidance.
Drain Cap On Correctly and Securely?
The drain cap in the storage bin seals the water pan. A loose cap interferes with water retention, resulting in low, thin, or no ice.
Locate: Find the cap on the bottom of the water pan inside the ice storage bin.
Drain and Check: Unscrew the cap to drain, then inspect it.
Secure: Replace and screw the cap on tightly to create a proper seal.
Environmental Factors
Room Temperature?
Ambient temperature affects the bin thermostat.
Minimum Temperature: The room must be above 45°F (7°C).
Thermostat Shutdown: Below this temperature, the thermostat may incorrectly sense a full bin and shut down the ice cycle.
Restart: Manually restart the unit once the temperature is above 45°F (7°C).
If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Range model/serial number, and reference Case # 881359
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com