Customer reviews from kitchenaid.com
KitchenAid - 18" 29-Lb. Built-In Ice Maker - Black
Average customer rating
3.9
(108 Reviews)
Rating breakdown 108 reviews
5 Stars
65
4 Stars
12
3 Stars
8
2 Stars
2
1 Star
21
76%of customers recommend this product.
(
68 out of
89)
Customer Reviews for KitchenAid - 18" 29-Lb. Built-In Ice Maker - Black
Customer Rating
1
Needs lots of repairs
on June 26, 2025
Posted by: Nelda
from Texas
Have had repair person here 4 times or more in the last 4 years of owning this machine. Cannot use the water filter or it always says to change the water filter. The only time this warning is not showing is without a water filter
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 30, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 743885.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Avoid at all costs!
on September 1, 2025
Posted by: Checheche
from Marathon, florida
Avoid Kitchenaid free standing ice makers at all cost. They fail at the 3 year mark. My first one was purchased in November 2016 and three years later failed. I had to replace with the newer model as the one I had was discontinued. Unfortunately I needed to get Kitchenaid again so it would match my other appliances and fit in the built in space. 3 years later - the ice maker failed again! The control board needed replacing, the intake valve and solenoid, and the bin sensor! It’s exactly 3 years later and the machine has failed again! Of course it’s out of warranty, so I need to find someone who can come diagnose, service and replace parts. Avoid Kitchenaid ice makers - unless you are prepared for costly repairs every 3 years.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 2, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 789546.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Good dependable equipment.
on September 21, 2025
Posted by: Icemaker #2
from Azle TX 76020
[This review was collected as part of a promotion.] We replaced our KitchenAid icemaker that served us well of 13 year.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Great Ice, Worthless Warranty
on October 15, 2025
Posted by: icefan
from Windsor, CO
I have owned several of these. They produce great ice.
For the latest one I purchased, the "Built-In Drain Pump System" failed and KitchenAid/Whirlpool refuses to cover it under warranty. They claim that since they happen to also sell the units without drain pump and that you _can_ later add the drain pump that the drain pump is NOT covered. The facts are:
* The marketing says this has a "Built-In Drain Pump System" (see the web page).
* The one without the drain pump included has a DISTINCT product number (KUID318 rather than KUID508).
* The drain pump came installed from KitchenAid, it was NOT added after the fact by the dealer or me.
* The warranty document says nothing about not covering the drain pump.
For the latest one I purchased, the "Built-In Drain Pump System" failed and KitchenAid/Whirlpool refuses to cover it under warranty. They claim that since they happen to also sell the units without drain pump and that you _can_ later add the drain pump that the drain pump is NOT covered. The facts are:
* The marketing says this has a "Built-In Drain Pump System" (see the web page).
* The one without the drain pump included has a DISTINCT product number (KUID318 rather than KUID508).
* The drain pump came installed from KitchenAid, it was NOT added after the fact by the dealer or me.
* The warranty document says nothing about not covering the drain pump.
So buy this for the great ice but be prepared to be scammed by KitchenAid/Whirlpool if the drain pump fails.
I would recommend this to a friend!
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 16, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 822461.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com