Customer reviews from avalonh2o.com
Avalon - A1 Top Loading Bottled Water Cooler - Black
Average customer rating
4.5
(236 Reviews)
Rating breakdown 236 reviews
5 Stars
151
4 Stars
69
3 Stars
8
2 Stars
2
1 Star
6
88%of customers recommend this product.
(
7 out of
8)
Customer Reviews for Avalon - A1 Top Loading Bottled Water Cooler - Black
Customer Rating
5
I recently received and setup the water dispenser. I am usi
on April 12, 2018
Posted by: Candace C.
from Rosaryville, MD
Verified Purchase:No
I recently received and setup the water dispenser. I am using it with the ZeroWater ZJ-003 bottle filtration system. So far everything is working great and I love it.
Written by a customer while visiting avalonh2o.com
Customer Rating
5
Great Product and Helpful Customer Support
on December 14, 2020
Posted by: Cin
from Honolulu, HI
Verified Purchase:No
I love this water dispenser. I tried different filtration water pitchers before to buying bottled water, but nothing has worked as well as this product. I don't drink room temperature water so I always needed to chill my water in advance and sometimes would forget or get lazy and opt to drinking less. Because I have easier access to cold/hot water, I drink more water as I'm walking by and it has made it a whole lot easier to drink more tea as well. After about 5 months of use, the water dispenser wasn't cooling the water and the cold light would stay on for HOURS without doing anything. I contacted support over the weekend and Tiffany responded back first thing on Monday with more questions to assess the issue and a possible resolution. The fix was simple enough and I am happy I have my cold water again!
I would recommend this to a friend!
Written by a customer while visiting avalonh2o.com
Customer Rating
5
Avalon support is fantastic and the machine is great
on October 7, 2022
Posted by: Mo
from Chicago, IL
Verified Purchase:No
Disclaimer: I've had the product installed for about 2 days. I purchased it to use as a top-loader for a 3rd party filter kit, which comes in the form of a 5 gallon jug/filter combination. It's a little weird, but the filter says it should work with most top-loaders. So, I followed the instructions, but noticed a leak at the bottom of the cooler. Thankfully, the cooler came with a magnet attached with details of a support phone number... which actually connected me to a human: Randy. Randy is rad, and spent >40 minutes on the phone with me debugging this issue, even while I pre-emptively screwed back on a part and delayed the process a bit. Mid-way through, while I was making sure that a seal was on properly, he sent a link for a screen-share app where he could point and troubleshoot in real-time - what a great touch by Avalon. He also consulted with Jill, his manager, and together they were able to find a solution for the problem. Again, the entire issue is caused by my use of this 3rd party filter/water jug that has nothing to do with Avalon. They totally could've just said, "man, that's tough, better get a regular water jug," and that would've been a fair answer. Instead, we found a tentative solution (to be confirmed after some time has passed). Excellent customer service, and I'd recommend Avalon for that alone, because it's rare to find this level of service. Also the cooler/heater works, but really I just wanted a place to put this gigantic filter on-top of, so just went for something that had great reviews on the retailer's site. Now, the brand Avalon is likely one I won't forget, due to this experience.
I would recommend this to a friend!
Written by a customer while visiting avalonh2o.com
Customer Rating
5
returned to the same unit
on December 14, 2022
Posted by: Mindy H.
from Cypress, CA
Verified Purchase:No
i had the same product for a year when one morning i came out to the kitchen and there was water all over the floor, the cooler was leaking from inside. i like the size of the unit so i looked around but returned to the same unit.
Written by a customer while visiting avalonh2o.com
Customer Rating
3
It fits on my counter. since my counter is tiled, I cannot
on September 25, 2018
Posted by: Theresa m.
from Manhattan Beach, CA
Verified Purchase:No
It fits on my counter. since my counter is tiled, I cannot screw the bracket on the back of the machine.
Written by a customer while visiting avalonh2o.com
Customer Rating
5
Installed couple days back and so far it is running good.
on January 21, 2019
Posted by: Raxit S.
from Oak Creek, WI
Verified Purchase:No
Installed couple days back and so far it is running good.
Written by a customer while visiting avalonh2o.com
Customer Rating
5
Has been working terrific so far! Very happy with our unit.
on January 15, 2019
Posted by: Griffin F.
from Mouth Of Wilson, VA
Verified Purchase:No
Has been working terrific so far! Very happy with our unit.
Written by a customer while visiting avalonh2o.com
Customer Rating
5
Received the product fast and undamaged, very well packaged.
on January 27, 2019
Posted by: Thai A.
from Ocala, FL
Verified Purchase:No
Received the product fast and undamaged, very well packaged. Easy to operate and maintain.
Written by a customer while visiting avalonh2o.com