Hi,

I'm sorry that you didn't have a very good experience with the order. We try to make the return process as painless as possible.

You should be able to exchange them by using the step-by-step instructions at:
store.hp.com/us/en/cv/returnsandexchanges

Mary
HP Care
hp.com/support

Hi,

I'm sorry that you didn't have a good experience with the cartridge you received. I can understand if you are frustrated with the page yield, but the usage of the cartridge (unless it was damaged or defective) will determine how long it lasts in your particular printer. High-density prints (such as images and graphs) will use more ink, especially if the paper is highly absorbent and the air is dry.

Here are some things that might help lower your ink usage:
- Most people have found that the XL version of the cartridges are a much better value.
- Make use of the printer's draft mode whenever possible, to help stretch out black, and colored ink
- Using the black-only setting, when appropriate, will save on colored ink usage.
- Shut the printer down between uses; however, always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying.
- Consider getting Instant Ink. The subscription plans let you pay by the page. Check out the details at: instantink.com

When it appears that poor page yield was due to a defect, the return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges

Mary
HP Care
hp.com/support