Customer reviews from hp.com
HP - 916XL High-Yield Ink Cartridge - Black
Average customer rating
4.3
(364 Reviews)
Rating breakdown 364 reviews
5 Stars
261
4 Stars
35
3 Stars
20
2 Stars
8
1 Star
40
84%of customers recommend this product.
(
103 out of
123)
Customer Reviews for HP - 916XL High-Yield Ink Cartridge - Black
Posted by: Caitlyn123
from Parsons, Ks
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this item a month ago and am so happy with the purchase! This cartridge lasts twice as long as the smaller 910! Thanks HP!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Montana7
from Nevada
Verified Purchase:Yes
[This review was collected as part of a promotion.] What's to say about HP ink! Great product. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Gfroce
Verified Purchase:Yes
[This review was collected as part of a promotion.] Poor quality; printer doesn't recognized as HP?; effectively useless
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary Chris, HP Care, June 15, 2021
Hi,
I’m sorry that you had this problem. It is likely that the printer is not getting a good connection with the cartridge.
The contacts on the cartridge might be smudged or damaged. Carefully polish the copper contacts on the cartridge (and the matching ones inside the printer) with lint-free material to get off fingerprints or dust.
If that does not help, please consider returning it to us. Instructions for completing the return and exchange process is covered at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I’m sorry that you had this problem. It is likely that the printer is not getting a good connection with the cartridge.
The contacts on the cartridge might be smudged or damaged. Carefully polish the copper contacts on the cartridge (and the matching ones inside the printer) with lint-free material to get off fingerprints or dust.
If that does not help, please consider returning it to us. Instructions for completing the return and exchange process is covered at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Droc
from NM
Verified Purchase:Yes
[This review was collected as part of a promotion.] Opened new ink cartridge and immediately had ink all over hands. Needed to act quickly to keep from spilling everywhere. Thankfully only ruined an old dog bed. Needless to say we're very disappointed with the purchase.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary Chris, HP Care, June 9, 2021
Hi there,
Discovering the cartridge you received is leaking has to be truly awful. I am sorry about what happened to you.
You must carefully unwrap this type of cartridge. While leaking is more common with refills, it can also happen with a damaged or defective cartridge.
A vent near the cartridge label will normally be opened when the tab is pulled completely loose, and the outer plastic covering is removed from around the cartridge. It is important that the vent is open to prevent the cartridge from leaking, particularly when you twist off the orange tab prior to installing the cartridge.
On defective and remanufactured cartridges, you might have to clear the vent with a straight pin to keep it from leaking.
Mary Chris
HP Care
hp.com/support
Discovering the cartridge you received is leaking has to be truly awful. I am sorry about what happened to you.
You must carefully unwrap this type of cartridge. While leaking is more common with refills, it can also happen with a damaged or defective cartridge.
A vent near the cartridge label will normally be opened when the tab is pulled completely loose, and the outer plastic covering is removed from around the cartridge. It is important that the vent is open to prevent the cartridge from leaking, particularly when you twist off the orange tab prior to installing the cartridge.
On defective and remanufactured cartridges, you might have to clear the vent with a straight pin to keep it from leaking.
Mary Chris
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Ash367589
Verified Purchase:Yes
Fast and easy shipping and finding the right ink for my printer
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Anonymous
from Saint Martinville, Louisiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the extra capacity of the cartridge and the perfect fit !!!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Jerry zz
from Green Bay
Verified Purchase:Yes
simply shipping the ink in envelopes is not a good idea. the boxes that hold the cartridges were very crushed. It appears at this time (I haven't put the ink in the printer yet) that they were ok.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: jr0521
from Boynton Beach, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am very satisfied with my ink cartridge I selected. the printing quality is the best I have used.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com