Customer reviews from hp.com
HP - 916XL High-Yield Ink Cartridge - Black
Average customer rating
4.3
(364 Reviews)
Rating breakdown 364 reviews
5 Stars
261
4 Stars
35
3 Stars
20
2 Stars
8
1 Star
40
84%of customers recommend this product.
(
103 out of
123)
Customer Reviews for HP - 916XL High-Yield Ink Cartridge - Black
Posted by: Anonymous
from Canon City Colorado
Verified Purchase:Yes
I ordered 2 cartridges and the first one I opened
exploded in my hand spewing black ink all over.
The 2nd one opened fine,I need a replacement cartridge
916 XL please
exploded in my hand spewing black ink all over.
The 2nd one opened fine,I need a replacement cartridge
916 XL please
I would recommend this to a friend!
Response from hp.comBy Mary, HP Care, October 28, 2020
Hello,
I was saddened to hear you got a cartridge that leaked. It is unfortunate that happened, but I'm glad the other one was fine.
You must carefully unwrap this type of cartridge. While leaking is more common with refills, it can also happen with a damaged or defective cartridge.
A vent near the cartridge label will normally be opened when the tab is pulled completely loose, and the outer plastic covering is removed from around the cartridge. That vent needs to be open to prevent the cartridge from leaking when you twist off the orange tab prior to installing the cartridge. On a defective cartridge, you might have to clear the vent with a straight pin to avoid any leaking.
You can contact us for a replacement. Step-by-step instructions for completing the return and exchange process is covered at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I was saddened to hear you got a cartridge that leaked. It is unfortunate that happened, but I'm glad the other one was fine.
You must carefully unwrap this type of cartridge. While leaking is more common with refills, it can also happen with a damaged or defective cartridge.
A vent near the cartridge label will normally be opened when the tab is pulled completely loose, and the outer plastic covering is removed from around the cartridge. That vent needs to be open to prevent the cartridge from leaking when you twist off the orange tab prior to installing the cartridge. On a defective cartridge, you might have to clear the vent with a straight pin to avoid any leaking.
You can contact us for a replacement. Step-by-step instructions for completing the return and exchange process is covered at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Disappointed and angey
Verified Purchase:Yes
HP8035 printer isn’t less than four months old .... replaced original cartridge with genuine HP cartridge and I am now getting a funky color when printing black. Very disappointing.
Response from hp.comBy Mary, HP Care, November 3, 2020
Hi,
I am sorry that the cartridge didn’t meet with your expectations. I can understand why you are disappointed.
Please consider returning it to us. Step-by-step instructions for completing the return and exchange process is covered at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I am sorry that the cartridge didn’t meet with your expectations. I can understand why you are disappointed.
Please consider returning it to us. Step-by-step instructions for completing the return and exchange process is covered at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: HJak
from New City,NY
Verified Purchase:Yes
Took almost a week to ship across the country. Had to go out and buy a cartridge till it came.
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: MBSure
Verified Purchase:Yes
This incredibly high priced product works just as it should -- it is ink !! .
Written by a customer while visiting hp.com
Posted by: Anonymous
from Apache Junctuion, AZ
Verified Purchase:Yes
Bought this printer a few months ago and cannot get any color and except black. What is going on?
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: distraught customer
Verified Purchase:Yes
I bought this quite a while ago, and I haven't seen it yet......
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: BEMAST
from Mn
Verified Purchase:Yes
Ok works per expectations. Too expensive as always
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: cagw
from indiana
Verified Purchase:Yes
Have not used it as I'M STILL LOOKING FOR THE YELLOW.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com