Customer reviews from hp.com
HP - 962 Standard Capacity Ink Cartridge - Yellow
Average customer rating
4.3
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
42
4 Stars
3
3 Stars
1
2 Stars
0
1 Star
8
60%of customers recommend this product.
(
6 out of
10)
Customer Reviews for HP - 962 Standard Capacity Ink Cartridge - Yellow
Posted by: Jeff Shap
from NJ
Verified Purchase:Yes
The yellow cartridge was either damaged or empty. The app said empty.
No, I would not recommend this to a friend.
Value
1
Quality
1
Response from hp.comBy Amanda , HP Care, February 27, 2023
Hi Jeff,
Getting an empty cartridge stops the ability to print. I understand the interruption to your day. In this case, a quick return is the best solution. Go to www.support.hp.com/us-en/contact-hp/ for help. For a return, go to www.hp.com/us-en/shop/cv/returnsandexchanges. These outcomes are rare, so I hope your next HP experience is fantastic.
Amanda
HP Care
www.hp.com/support/
Getting an empty cartridge stops the ability to print. I understand the interruption to your day. In this case, a quick return is the best solution. Go to www.support.hp.com/us-en/contact-hp/ for help. For a return, go to www.hp.com/us-en/shop/cv/returnsandexchanges. These outcomes are rare, so I hope your next HP experience is fantastic.
Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com
Posted by: Nathan the Thorkelsr
Verified Purchase:Yes
I have been using HP printers for over 40 years, starting with laser printers and moving to ink jet printers for the last 25 years. I always felt the pricing of toner was appropriate for the amount of printing generated. However, ink for all the inkjet printers that I have used has been a horribly priced product. Not only that, with cartridges having a dated shelf life, and software encoding that prohibits using compatible ink cartridges, I have decided that it is time to change brands. HP printer are priced appropriately, in my opinion. However their price for ink is outrageous. I don't mind paying a reasonable amount for supplies, but HP is pricing itself out of the market. HP doesn't allow refilling of cartridges, and will not supply a more cost effective refill for its own cartridges. Another irritating "feature" is the fact that without serviceable cartridges, the printer, scanner, copier - all of it is just dead weight on my desktop. Too much to tolerate any further.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Ratings-Only Reviews
Based on the average of (44) ratings-only reviews
Overall Customer Rating
4.5
Would recommend? Yes
(
0 out of
1)