Customer reviews from geappliances.com
GE Profile - 30 inches - Externally Vented & Convertible - Under cabinet Range Hood - Matte White
Average customer rating
4.2
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
67
4 Stars
18
3 Stars
10
2 Stars
4
1 Star
8
86%of customers recommend this product.
(
85 out of
99)
Customer Reviews for GE Profile - 30 inches - Externally Vented & Convertible - Under cabinet Range Hood - Matte White
Customer Rating
5
Works well
on September 14, 2024
Posted by: The Hub
We have only had it for a few months. So far so good.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Response from geappliances.comBy Charlie, GE_Appliances, September 20, 2024
We appreciate you taking the time to leave us feedback, we’re so happy to hear that you’ve been having a good experience with your hood.
Written by a customer while visiting geappliances.com
Customer Rating
1
Not well supported by GE
on March 30, 2024
Posted by: Ash27
from Austin
Don’t recommend.
Only works well with ge products. Resolution of screen is pretty poor quality. Unable to cast to device, so you use it you have to type everything on a touch screen
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Jonathon, GE_Appliances, April 1, 2024
We appreciate your feedback. It is extremely important to us. We're going to pass along your comments about the resolution and cast support over to our product team. This way we can continue improving on our models going forward.
Written by a customer while visiting geappliances.com
Customer Rating
4
Awesome gadget
on November 2, 2023
Posted by: JReyes1
from NJ
This is our second buy. We really like its convenience and it's a focal point in the kitchen. Will not download Smart HQ
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Disappointing results
on March 10, 2023
Posted by: Venus4us
from Georgia
The kitchen family hub seems to be a great commodity looking at it, but the actual results are very deceiving if you go to download an app you get a message that there is another app blocking it? My Mic doesn’t work at all? I can hear a click but No sounds are recognized and when you go into accessibility and try to turn on speak or talk back or switch access you get that same message so you can’t use your zoom or answer in coming call’s because no one can hear you!! A total waste of an enormous amount of money as an consumer I am appalled that these type of issues exist in products and items of such a high cost GE most do better in accommodating consumers who trust them enough to invest in their products
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
2
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , March 13, 2023
Hello- We appreciate you taking the time to share your experience and your feedback. We are happy to help! Please review the following link to make sure you have the updates needed.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=38623
With the Kitchen Hub, you can download apps from the Google Play store. If the app you are using does not look like you expect it to, it is most likely because the developer did not design it to scale to a large screen size, like the Kitchen Hub. If some apps appear sideways (landscape), make sure you have updated to the latest Kitchen Hub Operating System.
Please review the FAQ's for the Kitchen Hub.
https://www.geappliances.com/ge/service-and-support/faq-kitchenhub.htm
We hope this helps! If you have any questions in the future you can reach out to our GE Answer Center at 1-800-626-2000. If you feel service is needed, Please reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@GEA
https://products.geappliances.com/appliance/gea-support-search-content?contentId=38623
With the Kitchen Hub, you can download apps from the Google Play store. If the app you are using does not look like you expect it to, it is most likely because the developer did not design it to scale to a large screen size, like the Kitchen Hub. If some apps appear sideways (landscape), make sure you have updated to the latest Kitchen Hub Operating System.
Please review the FAQ's for the Kitchen Hub.
https://www.geappliances.com/ge/service-and-support/faq-kitchenhub.htm
We hope this helps! If you have any questions in the future you can reach out to our GE Answer Center at 1-800-626-2000. If you feel service is needed, Please reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
PRETTY AWESOME
on October 20, 2022
Posted by: sandb
from north dakota
Sometimes certain apps cannot be read due to a change in scale. I cannot 'manually' control smart lights on this hub, but can on my cell phone, due to some lack of a scale update. Linking to other smart appliances isn't as easy as it should be. Too many Smart options and don't discover which is best for this set up until i suddenly can't use it efficiently, then try another app just to have the same thing happen again. pretty frustrating.
I would recommend this to a friend!
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Kacie@GEA, GE_Appliances, October 21, 2022
Hello,
We're saddened to hear you've had these issues with your Kitchen Hub. This is not the experience we want for our consumers, and we apologize for your inconvenience. We know this is very frustrating to not be able to use the Hub as intended.
We can certainly understand how excited you must be to access some of these great new features, and we’re glad to help you get connected. Our Connected Home Support Team specialists are always happy to lend their expertise. You can reach them at 1-800-220-6899, Monday through Friday 9 a.m. – 11 p.m. ET, Saturday - Sunday 9 a.m. – 3 p.m. ET, or email connected@help.geappliances.com.
We hope this helps! Please reach out to us again with additional questions.
Kacie@GEA
We're saddened to hear you've had these issues with your Kitchen Hub. This is not the experience we want for our consumers, and we apologize for your inconvenience. We know this is very frustrating to not be able to use the Hub as intended.
We can certainly understand how excited you must be to access some of these great new features, and we’re glad to help you get connected. Our Connected Home Support Team specialists are always happy to lend their expertise. You can reach them at 1-800-220-6899, Monday through Friday 9 a.m. – 11 p.m. ET, Saturday - Sunday 9 a.m. – 3 p.m. ET, or email connected@help.geappliances.com.
We hope this helps! Please reach out to us again with additional questions.
Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
great fan
on October 5, 2022
Posted by: steveyg
from louisville, ky
the fan works great. the tablet face of the hub is slow and outdated. most apps dont work correctly. extremely slow i think its like a 2019 tablet or older and was far from the best then.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, October 6, 2022
Hello there - while we're happy to know that you like the appearance and the way the fan works on this unit, we're also very sorry to hear that the tablet hasn't met your expectations.
We always strive to make products with the highest quality possible, so we will make sure that the appropriate teams are aware of these concerns regarding the tablet on this unit.
We recommend referring to the following article to learn more about the software for the tablet on your Kitchen Hub: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38620
Please know you can always reach out to us on social media if we can assist you further.
Take care.
Pablo@GEA
We always strive to make products with the highest quality possible, so we will make sure that the appropriate teams are aware of these concerns regarding the tablet on this unit.
We recommend referring to the following article to learn more about the software for the tablet on your Kitchen Hub: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38620
Please know you can always reach out to us on social media if we can assist you further.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Frosting on the Cake
on September 21, 2022
Posted by: Mel 14
from Cumming, Ga.
This is a new innovative product that integrates with today's digital life, offering options to use while in the kitchen. (and everyone likes to hang there). Install was easy and the screen is large enough to observe from almost any place in my kitchen. I like to stream music and enjoy bluetoothing music to larger speakers. The ability to put together a recipe on screen, trumps pulling out cookbooks. Was a pleasurable purchase.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Very Cool Addition To The Kitchen
on September 12, 2022
Posted by: JDCJr
from Maryland
The Kitchen Hub is a very fun and helpful device added to our Kitchen. My wife loves all of the crazy capabilities that this tablet has and the exhaust hood is fantastic! We really enjoy using this product and the recipes are unlimited.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com