I purchased this Farm Friends set as an addition to the farm and animals that my Granddaughter already has. However this is supposed to have, '10 Collectible Farm Animals,' there are only 9. It came perfectly wrapped with one missing animal, so, I'm not sure how this would have occurred and, then, get out to the consume. I am very disappointed as she will not have this for Christmas! The order date was 12/5, and it arrived on 12/21. This company needs to do better.
Response from Melissa and DougBy Melissaanddougpwr, Melissaanddougpwr, April 21, 2022
Hi Barbara, Thank you for your post and for bringing this to our attention. I am sorry you are missing a farm animal and would love the chance to speak with you, get some details and help you with this. Please call me at 800 284 3948. Best, Chelsea
Written by a customer while visiting Melissa and Doug
Very much liked the animals! Great quality! Lots of fun to play with!
Response from Melissa and DougBy Melissaanddougpwr, Melissaanddougpwr, June 24, 2022
Hi Rebecca, Thank you for taking the time to leave a review. We appreciate your feedback and will be sure to psas it along. Best, Your Friends at Melissa & Doug
Written by a customer while visiting Melissa and Doug
Customer Rating
2
Not what i excepted
on November 16, 2020
Posted by: Grammy aka Mimi
from Missouri
Verified Purchase:No
It was purchased for a 4 year old...as wear and tear frrom play ensued we had to throw them away...the felt began to peel. The 4 year old would peel it off...and was dangerous for the baby sister crawling on the floor
Response from Melissa and DougBy Melissaanddougpwr, Melissaanddougpwr, April 21, 2022
Hi: Thank you for taking the time to comment on the Farm Friends. We appreciate your feedback and I will be sure to pass it along. Best, Chelsea
Written by a customer while visiting Melissa and Doug
The string used in tying the animals to the barn box makes makes on the animals causing chipped "skin". The colorful background in the barn is just a paper cardboard piece that my 2yo can rip out because it is tapped with a dot of clear gummy glue. Only pro is the animals are soft to the touch and detailed.
Response from Melissa and DougBy consumer care , May 31, 2023
Hello Annie! Thank you for your post and for bringing this to our attention. We take the quality of our products very seriously and are sorry to hear about your experience. One of our product support specialists will be reaching out to you or please feel free to give us a call at 800 718 5365. Your Friends at Melissa & Doug
Written by a customer while visiting Melissa and Doug