Customer reviews from kitchenaid.com
KitchenAid - 18" 29-Lb. Built-In Icemaker - White
Average customer rating
3.8
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
65
4 Stars
13
3 Stars
8
2 Stars
3
1 Star
23
75%of customers recommend this product.
(
69 out of
92)
Customer Reviews for KitchenAid - 18" 29-Lb. Built-In Icemaker - White
Customer Rating
4
OL Product - Lousy Service
on January 27, 2023
Posted by: smb12321
from Franklin, TB
Got an 18" a few years ago and has worked fairly well. Lately it won't stop making ice. Tried to contact KitchenAid - impossible. Tried chat, phone, dealer. The closest was a 20 minute phone wait with ear-blasting disco music non-stop. Cannot get a simple part for my machine but forging ahead.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
broke
on January 26, 2023
Posted by: rawdog
from oklahoma
[This review was collected as part of a promotion.] spent 2k and has a built in water filter but does not come with it. Been installed 2 months and now is not working. Unit has no power and after sitting on hold for 1hr to scheduale a service technician, its an additional 4 weeks just to have someone look at it and order the part. What happened to standing behind your product and exchanging it at the store
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, January 27, 2023
Thank you for sharing your experience with us, rawdog. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Ice Maker - so far so good
on January 25, 2023
Posted by: Alpharetta2
from Atlanta
[This review was collected as part of a promotion.] Under counter ice maker seems fast and quiet and thus far works great!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
The Best in Residential Ice-Making
on January 23, 2023
Posted by: Addison
from Jackson, Mississippi
[This review was collected as part of a promotion.] I am excited at the prospect of many years of happy service from this ice-maker. This brand promises to be a welcomed addition to our kitchen, with its outstanding features and its capabilities.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great Machine Except Sticker On Inside Of Door
on January 22, 2023
Posted by: Neusewoods
from Charlotte, NC
[This review was collected as part of a promotion.] This ice machine is great. Only complaint is the sticker they put on the inside of the door with instructions. Getting the adhesive off has been a huge core.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Excellent Ice!
on January 2, 2023
Posted by: Pungo
from Bullard, TX
[This review was collected as part of a promotion.] Our 12 year old model had worn out so we replaced it with the newest version! We had a lot of family staying over the holidays and we had all the ice we needed!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Works Great
on December 5, 2022
Posted by: Dave1960
from Cashiers, NC
[This review was collected as part of a promotion.] Easy to install, we had a large gathering on Thanksgiving and had plenty of ice all day and night.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Best Ice
on December 3, 2022
Posted by: Marchviper
from Hilton Head, SC
[This review was collected as part of a promotion.] Had on 13 years old and just replaced. Makes the best clear ice I’ve ever experienced.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com