Customer reviews from kitchenaid.com
KitchenAid - 18" 29-Lb. Built-In Icemaker - White
Average customer rating
3.8
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
65
4 Stars
13
3 Stars
8
2 Stars
3
1 Star
23
75%of customers recommend this product.
(
69 out of
92)
Customer Reviews for KitchenAid - 18" 29-Lb. Built-In Icemaker - White
Customer Rating
4
Almost as good
on May 15, 2023
Posted by: Cater64
from Tampa Bay, Florida
[This review was collected as part of a promotion.] This is the replacement model to my old ice machine of 19 years. Very similar, but different. Makes great ice, quieter than the old model. Front door seems to be thinner stainless steel. Lower part of front cover above grill sticks out and does fit flush as old model did. Not sure why they would make such a change that takes away from a good design they had in older version. I am happy with the new model . Hope it lasts as long as my last kitchen Aid did.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great new Front Door
on May 4, 2023
Posted by: Jack Monahan
from Worcester, MA
[This review was collected as part of a promotion.] Need to update installation sheets and add information / instruction on how to put the new front bottom back on.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Under the Counter Ice Make by KitchenAid.
on March 21, 2023
Posted by: Jarrett
from Lakeland, Florida
[This review was collected as part of a promotion.] We previously had a KitchenAid Ice Maker and desired another one. The first one lasted a long time, and that is why we requested another one from our Home Warrant Company American Home Shield (AHS)
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features and top quality built
on March 20, 2023
Posted by: Steven R
from Miami, Florida
[This review was collected as part of a promotion.] Many improved features including the the built in pump and water filter making the ice taste clean and fresh.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not working
on March 3, 2023
Posted by: Pete830000
from Wilmington DE
[This review was collected as part of a promotion.] This ice maker was installed by a professional exactly five days ago. It was supposed to take 24 hours before making the first batch of ice. To this minute, it has not made a single block of ice. So disappointed. Will call for service and hopefully it can be fixed
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, March 6, 2023
Thank you for sharing your experience with us, Pete830000. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 271780.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Ice Maker
on February 22, 2023
Posted by: banksfree
from Newnan, Ga.
[This review was collected as part of a promotion.] I bought this about a month ago and everything is working like I expected and as advertised. I look forward to years of enjoyment with the ice maker.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great dishwasher but utensil holder needs redesign
on February 9, 2023
Posted by: Kitty53
from Lake Wales, Florida
[This review was collected as part of a promotion.] I’ve only had this a couple of weeks and overall I’m pleased with this dishwasher. It is easy to operate, runs very quietly, and holds a lot of dishes. I really like the top rack for long utensils and lids. So far, everything has come out spotless. I would have rated it 5 stars except that I think the basket that holds utensils is poorly designed. It has a thick, flat handle which allows water to pool, and if you aren’t careful when you unload, you spill water on your nice clean dishes!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Didn't work
on February 2, 2023
Posted by: Wegner Eric Edward
from Wisconsin
[This review was collected as part of a promotion.] Unit was installed professionally, it runs but doesn't make ice. Presumed to be a defective unit, so second unit is on order. Hopefully better luck with next one but long wait on getting replacement unit.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, February 7, 2023
Thank you for sharing your experience with us, Wegner Eric Edward. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com