Customer reviews from kitchenaid.com
KitchenAid - 18" 29-Lb. Built-In Icemaker - White
Average customer rating
3.8
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
65
4 Stars
13
3 Stars
8
2 Stars
3
1 Star
23
75%of customers recommend this product.
(
69 out of
92)
Customer Reviews for KitchenAid - 18" 29-Lb. Built-In Icemaker - White
Customer Rating
1
Worst experience ever
on August 23, 2023
Posted by: So bad
from Atlantic beach, N Y
[This review was collected as part of a promotion.] This item was installed three weeks ago and has broken down twice. It is currently down.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 25, 2023
Thank you for sharing your experience with us, So bad. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 378208.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
SOOOOO LOUD!!!!!
on August 13, 2023
Posted by: Leigh Leigh
from Beaumont, Texas
[This review was collected as part of a promotion.] We have had this ice maker a little over a week. At first we didn’t even notice it was here. Now it is so loud we have to turn it off to watch TV or turn the TV up as loud as it will go. Very annoying and frustrating.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 14, 2023
Thank you for sharing your experience with us, Leigh Leigh. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 372456.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Kitchen Aid undercounter icemaker
on July 24, 2023
Posted by: poor appliances
from Yemassee SC
[This review was collected as part of a promotion.] I purchased this ice maker less than a year ago. It has quit making ice and the service rep. that has been assigned can't seem to get it fixed. I am very disappointed in the ice maker but even more so the poor service provided by Kitchen Aid for their product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, July 25, 2023
Thank you for sharing your experience with us, poor appliances. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 361335.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
After 4 months, Ice Maker is no longer working
on June 27, 2023
Posted by: DRBos
from Houston, Texas
[This review was collected as part of a promotion.] We bought our KitchenAid ice maker upon the recommendation of our friends. It stopped producing ice last week. It was great while it was working. We have called Whirlpool and scheduled a repairman. Hope he is able to fix as we have our family coming to town and really don’t want to purchase and store bags of ice.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
NEW ICE MAKER FOR NEW HOME
on June 21, 2023
Posted by: PR08
from TEX
[This review was collected as part of a promotion.] BOUGHT THIS ICE MAKER FOR OUR NEW HOME AND WE LOVE IT SO FAR
PRODUCES A LOT OF ICE QUICKLY
PRODUCES A LOT OF ICE QUICKLY
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
It’s good to be spoiled
on June 14, 2023
Posted by: Nipsey
from Canyon Creek MT
[This review was collected as part of a promotion.] We have had a previous version of this ice maker for over 20 years. This new unit is even nicer and even quieter than the previous model. We just love always having quality ice on hand. Thanks for continuing to make such a great appliance We can only hope this one lasts another 20years.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Quit working after 10 days
on June 8, 2023
Posted by: Rgb79
from Lake Village, AR
[This review was collected as part of a promotion.] Worked for about 10 days and quit making ice. Currently waiting for kitchenaid to send warranty repairman.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, June 8, 2023
Thank you for sharing your experience with us, Rgb79. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 340741.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
After only one year it is broken
on May 31, 2023
Posted by: Jacana
from Sanford fl
[This review was collected as part of a promotion.] We had our previous ice maker for 20 years and the new one broke after just a year. It also gets mildew on the inside which never happened with the old one. Hopefully it will be repaired under warranty.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, June 2, 2023
Thank you for sharing your experience with us, Jacana. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 335549.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com