Customer reviews from kitchenaid.com
KitchenAid - 18" 29-Lb. Built-In Icemaker - White
Average customer rating
3.8
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
65
4 Stars
13
3 Stars
8
2 Stars
3
1 Star
23
75%of customers recommend this product.
(
69 out of
92)
Customer Reviews for KitchenAid - 18" 29-Lb. Built-In Icemaker - White
Customer Rating
5
Great Ice Maker
on December 1, 2023
Posted by: Dixiebear
[This review was collected as part of a promotion.] I bought this ice maker to replace an old one that stopped working. It is great! It makes more ice than the previous one and it is so nice! I am so happy to have it!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
No good, have had multiple repairs still not fixed
on November 19, 2023
Posted by: LH12
from Neosho, Mo
I bought my ice maker June 2023. By September 2023 it stopped making Ice. They have been to my home 4 times to repair the third time he took the ice maker completely apart with all the machine all over my kitchen floor he even had to weld part of it. He put it back together and the machine started making extreme loud noise by that evening. I had to turn it off I had to wait tlll Monday to call. He came back this past Friday and could not find anything wrong and it started making ice. So the day after Saturday it started it again not making ice and making loud noise.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 20, 2023
Thank you for sharing your experience with us, LH12. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 432183.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Great Ice, Short Life!!
on October 26, 2023
Posted by: TryAgain#4
[This review was collected as part of a promotion.] We bought this a month ago to replace the same model unit that quit working after only three years. This will be the forth Kitchenaid Model 805 ice maker, we have owned in the past. We love the ice, and machine, but the life of the unit is very poor. The first unit we owned lasted 7 years, with only one repair. The second unit lasted 5 years with three repairs, and the last unit only worked for 3 years, before complete failure. All the units were in the same house, in the same space, and the same use. The only reasons we replaced the last 805, with this new one, is that it fits in the under cabinet spot, and we love the ice it makes. Hope we have better life service from this unit!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on October 23, 2023
Posted by: DallasGP
[This review was collected as part of a promotion.] Haven’t had it long enough for a review but so far so good. Send me this review in January.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Ice maker
on October 7, 2023
Posted by: Ice machine
from Stone Mountain, GA
[This review was collected as part of a promotion.] This is what we wanted we bought 15 years ago and needed to upgrade.. Awesome piece of equipment.. Works like a charm...More ice for the bounce...
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Not as nice as our last model
on September 29, 2023
Posted by: Angelawr68
from Bellevue WA
[This review was collected as part of a promotion.] Solid appliance. However the stainless steel model we had last time was much nicer. This one has a plastic handle on the top and doesn't look.as sleek. But ot does its job.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Second one!
on September 29, 2023
Posted by: K&DA
from Colorado
[This review was collected as part of a promotion.] Our first lasted 12 years. We were so pleased with it, we simply ordered its current model as a replacement. It worked perfectly out of the box and we love it!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
will not make Ice
on September 20, 2023
Posted by: me waiting
from Scott Depot, WV
[This review was collected as part of a promotion.] It hasn't worked since I bought it three weeks ago. Waiting on you to fix or replace.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 21, 2023
Thank you for sharing your experience with us, me waiting. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 398485.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com