Customer reviews from kitchenaid.com
KitchenAid - 18" 29-Lb. Built-In Icemaker - White
Average customer rating
3.8
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
65
4 Stars
13
3 Stars
8
2 Stars
3
1 Star
23
75%of customers recommend this product.
(
69 out of
92)
Customer Reviews for KitchenAid - 18" 29-Lb. Built-In Icemaker - White
Customer Rating
5
Replacement for 10 year old ice maker
on September 11, 2024
Posted by: TTWWWWW
[This review was collected as part of a promotion.] Self Installed one month ago. Doing great. Like new design changes
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Good ice maker
on September 4, 2024
Posted by: Scott3130
from Brandon, MS.
[This review was collected as part of a promotion.] Bought this Under the Counter Ice Maker about 2 months ago and I like it so far. This new one was a replacement for a Whirlpool that 've had for 26 years. It makes good ice and a lot of it. All ice makers carry a high price and this one was no exception but I'm hoping it last as long as my last one. Time will tell,
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Bad pump stopped working
on August 10, 2024
Posted by: Mlstout
from Fairview TX
[This review was collected as part of a promotion.] The ice machine stopped working just a few weeks after install. We had to initiate a repair by an authorized repair team & they determined the pump is bad and needs replaced. Unfortunately, we are in the same situation with our brand new JennAir dishwasher which was installed the same day. It is being replaced by the store we bought it from. Seems like Whirlpool is having an issue with their pumps? Not a good experience to finish off our major kitchen remodel. Been happy with KitchenAid in the past so this is very disappointing.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 12, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 576356.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Excellent Machine
on August 4, 2024
Posted by: Logos
from Cedar Hill, Texas
[This review was collected as part of a promotion.] The ice machine pumps out plenty of clear ice and works well. We was an initial water valve failure, but it was quickly resolved under a warranty repair. We have always been happy with Kitchenaid quality in design and performance.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Quiet and very good quality
on July 21, 2024
Posted by: JCDal
from Dallas TX
[This review was collected as part of a promotion.] Very happy with it. Reliable and consistent square ice.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worst appliance I have ever owned
on July 10, 2024
Posted by: Wirst ice maker
from Lombard IL
From the out set the ice maker was a disappointment. First ice machine has broken down twice with expensive service calls. Second the machine dose not keep the ice that is made cold enough resulting in constant running.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Marcos O, Social Care, July 11, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your icemaker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 562745.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Undercounter Ice Maker works GREAT!
on June 25, 2024
Posted by: JanHick
[This review was collected as part of a promotion.] I had this installed about a month ago. It works GREAT. Super quiet operation and makes lots of crystal ice for our home useage.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Never run out of ice
on June 7, 2024
Posted by: Cousin Beth
[This review was collected as part of a promotion.] This is our second Kitchen Aid ice maker. The first one was sold with the home. Liked the first one so much we bought another one for our new home. Easy to clean and use. We never run out of ice.
Written by a customer while visiting kitchenaid.com