Customer reviews from kitchenaid.com
KitchenAid - 18" 29-Lb. Built-In Icemaker - White
Average customer rating
3.8
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
65
4 Stars
13
3 Stars
8
2 Stars
3
1 Star
23
75%of customers recommend this product.
(
69 out of
92)
Customer Reviews for KitchenAid - 18" 29-Lb. Built-In Icemaker - White
Customer Rating
5
Have to have ice maker
on June 25, 2025
Posted by: SuSu2025
[This review was collected as part of a promotion.] Replacing one just like it & love it. We do have a problem with condensation under my kitchen sink, where the pipe goes outside. Trying to get that resolved.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on June 12, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Bought this for our in home Bar. Did a great job for a large party we had.
Was very disappointed that for the price you did not include the water filter!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible Machine
on June 9, 2025
Posted by: Good for a little while
from New York
ZERO Stars. We have had this machine for just over two years. In year one there was an issue with the compressor and we were lucky enough to get it fixed just prior to the warranty expiring. After they "fixed" the issue it only took another year for the same thing to happen. Lucky us, we get to pay for the service technician to come out and diagnosis that there is obviously something mechanically wrong with the ice maker. Kitchenaid Whirpool has the worst CSR as they only read from a script and are unable to actually help or provide any actual assistance. The only option they had for us was to spend more money on an extended service plan which definitely makes sense for them. This is the last appliance we ever purchase from them.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 9, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 735538.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Faulty switch?
on May 28, 2025
Posted by: Fos451353
from Oklahoma
[This review was collected as part of a promotion.] Had issues with Power Switch! It is a great looking appliance and the ice is fantastic ! Twice we have had to go through a reset when the machine stopped working. Tried to call service and it was after hours. I was able to find a reset vid on YouTube
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not happy!!!
on May 18, 2025
Posted by: CS76
[This review was collected as part of a promotion.] This ice maker worked for 2 months from time of installation, then quit (no power, nothing, just died) and we’ve had a problem with the repair people that we were set up with by Kitchenaid.
Response from kitchenaid.comBy KitchenAid Social Media Team, Customer Service, May 21, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 725503.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Great ice, a little loud
on May 10, 2025
Posted by: ESVDC
[This review was collected as part of a promotion.] The ice is great. However, the machine is a little louder than we expected, and seems to run quite a bit.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Buy it!
on April 24, 2025
Posted by: Tosacno
[This review was collected as part of a promotion.] I had my ice maker installed about a month ago and could not be happier with it. It’s quiet and produces a ton of ice in just the right size.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Doesn't Last Long
on April 22, 2025
Posted by: Ice Out
[This review was collected as part of a promotion.] It's the only ice maker that is 18" wide which is what we need to fill the open space in our kitchen. We bought our first one in 2004, that died and got another one in 2016 and that died last year. I'm assuming this one will break down as soon, or sooner. These work fine until they don't...and that breakdown point comes sooner and sooner. I'd never buy one of these again if I had a choice.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 25, 2025
Thank you for sharing your experience with us. We regret to hear that your Ice Maker is not living up to your standards. If you have any questions or concerns with your Ice Maker, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Ice Maker model/serial number, and reference Case # 712314.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com